2/10 Horrible
Shaina B.
1 mai 2025
Terrible Host
I’ve stayed in many vacation rentals, and while not every one has been perfect, I’ve never felt compelled to leave a strongly negative review—until now. We booked this rental specifically for the advertised pool and hot tub. While the pool was usable, the hot tub was not —empty, filthy, and covered in algae. When the pool service came by during our stay, they confirmed that the hot tub had been in this state for quite some time.We were there for 5 days. I reached out every day regarding the hot tub and was repeatedly told to “be patient” and that someone would contact me soon. No one ever did. Calls and texts went unanswered, or were routed to an answering service or an AI bot. On our last night, I finally received a call from someone with their “service team,” though still not a decision-maker. They sent a tech out at 8pm to “fix” the hot tub. After working on it for an hour, he told us not to use it and said he’d return in the morning. He never did.As a gesture to allow us to finally enjoy the hot tub, the service rep offered an additional night at no charge. We accepted, changed our travel plans—and then, two hours later, he called back to say it wasn’t actually free, just a 30% discount. However, he would personally cover the rest if I agreed to leave a 5-star review. I again requested a call from someone in charge and a reasonable resolution. I never got either.To top it off, there were roaches everywhere. I even sent pictures, yet still no response from the host.




Shaina B.
Séjour de 6 nuits en avril 2025