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Mandarin Oriental Palace, Luzern

5.0 star property

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Photo gallery for Mandarin Oriental Palace, Luzern

Premium bedding, free minibar, in-room safe, individually decorated
Junior Suite (Panoramic) | Premium bedding, free minibar, in-room safe, individually decorated
Suite, Lake View, Tower | Living area | Flat-screen TV, pay films
Lobby
Exterior

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Pet-friendly
  • Parking available
  • Breakfast available
  • Gym
  • Spa

Explore the area

Map
Haldenstrasse 10, Lucerne, LU, 6006
  • Zürich (ZRH)
    ‪60 min drive‬

Room options

View all photos for Mandarin, Room

Mandarin, Room | Premium bedding, free minibar, in-room safe, individually decorated

Mandarin, Room

  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Suite, Lake View, Tower

Suite, Lake View, Tower | Living area | Flat-screen TV, pay films

Suite, Lake View, Tower

  • Lake view
  • Sleeps 5
  • 1 King Bed

View all photos for Junior Suite (Panoramic)

Junior Suite (Panoramic) | Premium bedding, free minibar, in-room safe, individually decorated

Junior Suite (Panoramic)

  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, Terrace, Lake View

Deluxe Room, Terrace, Lake View | Premium bedding, free minibar, in-room safe, individually decorated

Deluxe Room, Terrace, Lake View

  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Room, Accessible

Premium bedding, free minibar, in-room safe, individually decorated

Superior Room, Accessible

  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Room

Premium bedding, free minibar, in-room safe, individually decorated

Superior Room

  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Room, Balcony, Lake View

Exterior

Deluxe Room, Balcony, Lake View

  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Suite, Terrace, Lake View

Suite, Terrace, Lake View | Terrace/patio

Suite, Terrace, Lake View

  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Balcony, Lake View

Premium bedding, free minibar, in-room safe, individually decorated

Suite, Balcony, Lake View

  • Lake view
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Suite, Lake View

Premium bedding, free minibar, in-room safe, individually decorated

Suite, Lake View

  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, Lake View

Exterior

Deluxe Room, Lake View

  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Junior Suite, Terrace, Lake View

Premium bedding, free minibar, in-room safe, individually decorated

Junior Suite, Terrace, Lake View

  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Junior Suite, Balcony, Lake View

Junior Suite, Balcony, Lake View | Premium bedding, free minibar, in-room safe, individually decorated

Junior Suite, Balcony, Lake View

  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, Terrace, Lake View

Exterior

Superior Room, Terrace, Lake View

  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Room, Balcony, Lake View

Exterior

Superior Room, Balcony, Lake View

  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Junior Suite, Lake View

Premium bedding, free minibar, in-room safe, individually decorated

Junior Suite, Lake View

  • Lake view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Accessible - Lake View Junior Suite

Free toiletries, hair dryer, bathrobes, slippers

Accessible - Lake View Junior Suite

  • Lake view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Room, Lake View

Superior Room, Lake View | Premium bedding, free minibar, in-room safe, individually decorated

Superior Room, Lake View

  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

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About this property

Mandarin Oriental Palace, Luzern

Luxury hotel with 4 restaurants and full-service spa
4 restaurants, a full-service spa and a 24-hour fitness centre are available at this hotel. Additionally, a bar/lounge, a snack bar/deli and a sauna are on-site.
Mandarin Oriental Palace, Luzern offers 136 accommodations with free minibar items and a safe. Each accommodation is individually decorated. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with satellite channels and pay-per-view films.

Bathrooms include baths or showers, bathrobes, slippers and toilets with an electronic bidet. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

Recreational amenities at the hotel include a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

SPA Bellefontaine has massage/treatment rooms. Services include massages. The spa is equipped with a sauna and a steam room. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Mandarin Oriental Palace, Luzern. During your stay, you're just a quick walk from Lake Side Promenade. Enjoy features like 4 restaurants, a full-service spa and a 24-hour gym. This property offers pet-friendly amenities, such as food and water bowls.
  • Drinking and dining options include 4 restaurants, a coffee shop and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Treat yourself to massages at SPA Bellefontaine
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • Steps from Lake Side Promenade and 10 minutes on foot from Loewenplatz
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Mandarin Oriental Palace, Luzern offers its guests a full-service spa, a sauna, and a 24-hour fitness centre. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge.

Business amenities include a 24-hour business centre and 4 meeting rooms. Event space at this hotel measures 4725 square feet (439 square metres) and includes conference space. Spa services, a library, and a terrace are also featured at the luxury Mandarin Oriental Palace, Luzern. For a fee, parking is available.

Smoking is allowed in designated areas at this 5-star Lucerne hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:30 AM.
Quai 10 – On-site restaurant.
MOzern Bar & Brasserie – On-site brasserie. Guests can enjoy drinks at the bar. Open daily.
Minamo – On-site sushi bar. Reservations are required. Open selected days.
Colonnade – On-site fine-dining restaurant. Reservations are required. Open selected days.
Late-night fare is available from 24-hour room service.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi

Parking and transport

  • Parking on site (CHF 55 per day)
  • Valet parking on site (CHF 55 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: CHF 50 to 50 for adults and CHF 25 to 50 for children
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Colonnade
  • Minamo
  • MOzern Bar & Brasserie
  • Quai 10

Things to do

  • 24-hour gym
  • Full-service spa
  • Library
  • Piano
  • Sauna
  • Steam room

Family friendly

  • Baby bath
  • Baby monitor
  • Changing table
  • Children's books
  • Children's games
  • Free cot
  • Highchair
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 4 meeting rooms
  • 4,725 square feet of conference space

Outdoors

  • On a lake
  • On the boardwalk/promenade
  • Terrace

Full-service spa

  • Massage
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Children's robes
  • Children's slippers
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Individual decor
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CHF 50 per pet, per day
  • Only dogs are allowed
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 190.00 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 2.1 per person, per night. This tax does not apply to children under 12 years of age.
  • Tourism fee: CHF 2.80 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CHF 50.00 to 50.00 for adults and CHF 25.00 to 50.00 for children
  • Self-parking fee: CHF 55 per day
  • Valet parking fee: CHF 55 per day
  • Pet fee: CHF 50 per pet, per day
  • Rollaway bed fee: CHF 190.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Property Registration Number CH-140.3.004.600-4

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 stars.

Property is also known as

Luzern Palace
Palace Luzern
Palace Luzern Hotel
Palace Luzern Hotel Lucerne
Palace Luzern Lucerne

Mandarin Oriental Palace, Luzern Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 46 out of 52 reviews
Rating 8 - Good. 3 out of 52 reviews
Rating 6 - Okay. 2 out of 52 reviews
Rating 4 - Poor. 0 out of 52 reviews
Rating 2 - Terrible. 1 out of 52 reviews

10/10

Cleanliness

10/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Hend, Dearborn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic experience, every member of the hotel team were amazing.
Stayed 1 night in Nov 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Jason

Travelled with partner
Liked: Amenities
Beautiful newly renovated
Stayed 2 nights in Oct 2024

10/10 Excellent

JU YEON

Stayed 2 nights in Oct 2024

10/10 Excellent

Isabella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Donna

Travelled with group
Wonderful stay at the Mandarin Lucerne
The staff are very professional, friendly and welcoming. The food is very good and the location hard to beat. A special thank you to Alexander, the concierge and Gabriele and Francesco and all the staff in the dining room. We felt very well taken care of.
Stayed 11 nights in Sep 2024

10/10 Excellent

Sonjoy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very much enjoyed our stay. Had a balcony with a beautiful view of the lake. Excellent staff!! Will stay again.
Stayed 1 night in Aug 2024

10/10 Excellent

KAMAL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
.
Stayed 2 nights in Aug 2024

10/10 Excellent

Wenjia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lived up to every aspect of my expectation of this highly reputed 5-star luxury hotel. In addition to its usual amazing services, they also provided the water sports for us to enjoy in the beautiful Lake Lucerne. We already miss the time there and will definitely come back!
Stayed 2 nights in Jul 2024

10/10 Excellent

Cheri

Liked: Cleanliness, staff & service, property conditions & facilities
The service deserves a 10 star rating! Every single one of them went out of their way for anything we asked about! We were traveling with small children and the attention to them was extraordinary. They even had special sheets with dogs on them for the little ones and little stuffies for them as well. Unbelievable attention to detail and to its clients.
Stayed 3 nights in Jul 2024

10/10 Excellent

Jorge, Miami beach

Stayed 1 night in May 2024

10/10 Excellent

Hanee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hotel&staff! Everyone was very kind and want to specially thank to Stephanie & Hassan for their warm welcoming and hospitality. Definitely want to repeat again for next visit to Luzern.
Stayed 1 night in May 2024

10/10 Excellent

Xin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, service and staff hospitality

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Rory

Stayed 2 nights in Nov 2023

10/10 Excellent

Marlena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was awesome! This is a BEAUTIFUL hotel, very convent location (train & boat station, along with shopping and many restaurants are all walkable - within a mile) the staff was incredible and it exceeded all the little details. Rooms are top notch and they spared no expense on amenities.
Stayed 6 nights in Oct 2023

6/10 Okay

MOHAMMAD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all better than avarage
Stayed 2 nights in Sep 2023

10/10 Excellent

Purevdash

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

NORE ALDEIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Aug 2023

2/10 Terrible

Eugene

Stayed 4 nights in Aug 2023

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
One of my favorite hotels I’ve ever stayed. The location is sensational! The staff are friendly and quick to help. We had breakfast and dinner at the hotel restaurants and both experiences were superb. The room was clean and had everything one would need while traveling. I can’t wait to go back and stay again!
Stayed 2 nights in Jun 2023

10/10 Excellent

Wilson

Stayed 3 nights in Jul 2023

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with amazing views. The staff certainly make the stay extra special.
Stayed 3 nights in Jun 2023

10/10 Excellent

Yuriy

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Все сподобалось. Персонал, чистота, ресторан, готель після реновації.
Stayed 1 night in Apr 2023