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The Palace of the Lost City at Sun City Resort

5.0 star property
VIP Access

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for The Palace of the Lost City at Sun City Resort

Building design
Water park
0B | Jetted bathtub
Lobby
Outdoor pool, pool umbrellas, pool loungers

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • 24/7 front desk
  • Pool
  • Spa
  • Housekeeping
  • Bar

Explore the area

Map
Sun City Resort, Moses Kotane, North West, 0316
  • The Valley of Waves
    ‪15 min walk‬
  • The Gary Player Golf Course
    ‪5 min drive‬
  • Sun City Casino
    ‪5 min drive‬
  • Pilanesberg (NTY-Sun City)
    ‪18 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Superior Luxury Pool Facing Room

Minibar, in-room safe, desk, blackout curtains

Superior Luxury Pool Facing Room

  • 51 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Luxury Room

Minibar, in-room safe, desk, blackout curtains

Superior Luxury Room

  • 46 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

Junior Suite | Minibar, in-room safe, desk, blackout curtains

Junior Suite

  • 70 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Luxury Family Room

Minibar, in-room safe, desk, blackout curtains

Superior Luxury Family Room

  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Suite

Superior Suite | Minibar, in-room safe, desk, blackout curtains

Superior Suite

  • 88 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Twin Room

Minibar, in-room safe, desk, blackout curtains

Luxury Twin Room

  • 36 sq m
  • Sleeps 2
  • 2 Single Beds

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About this property

The Palace of the Lost City at Sun City Resort

Luxury hotel with 3 restaurants and full-service spa
Along with 3 restaurants, this hotel has a full-service spa and a golf course. Free WiFi in public areas is provided, as well as free valet parking, a free area shuttle and a free casino shuttle. Additionally, a casino, free water park access and an outdoor pool are on-site.
The Palace of the Lost City at Sun City Resort offers 335 air-conditioned accommodations with minibars and a safe. Televisions come with cable channels. Bathrooms include a separate bath and shower, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a ceiling fan. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can experience the thrill of a safari, and enjoy recreation facilities including a golf course and 2 outdoor tennis courts. An outdoor pool and a children's pool are on site. Other recreational amenities include a complimentary water park, a lazy river, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The Royal Salon has massage/treatment rooms, couples treatment room(s) and outdoor treatment areas. Services include deep-tissue massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Our customers tell us that they can't get enough of the helpful staff at The Palace of the Lost City at Sun City Resort. During your stay, you'll be within walking distance of The Valley of Waves. Features include free WiFi in public areas, free valet parking and a free area shuttle.
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy international cuisine while dining at Crystal Court
  • Splash around at the free water park with a lazy river or swim in the outdoor pool
  • Treat yourself to deep-tissue massages, body wraps or body scrubs at The Royal Salon
  • Services include babysitting, a children's club and dry cleaning/laundry
  • On-site recreation includes a golf course, 2 outdoor tennis courts and a gym
  • 15 minutes on foot from The Valley of Waves and a 4-minute drive from Steam Train Rides Stimela
  • Free casino and local-area shuttle service
The Palace of the Lost City at Sun City Resort offers its guests a full-service spa, a golf course, and a complimentary water park. There are 3 restaurants and 3 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. A casino, an outdoor pool, and a children's pool are also featured at the luxury The Palace of the Lost City at Sun City Resort. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Moses Kotane hotel.

Crystal Court – This restaurant specialises in international cuisine and serves breakfast and dinner. Reservations are required.
The Grill Room – Overlooking the garden, this steakhouse specialises in international cuisine and only serves dinner. Reservations are required. Open daily.
Plume – This fine-dining restaurant specialises in French cuisine and only serves dinner. Reservations are required. Open selected days.
Tusk Bar & Lounge – This piano bar specialises in African cuisine and only serves light fare. Open daily.
Bocado – This poolside restaurant specialises in Mediterranean cuisine and only serves light fare. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

Languages

Afrikaans, English, Xhosa, Zulu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle
  • Area shuttle
  • Free casino shuttle
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 3 coffee shops/cafes
  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Bocado
  • Crystal Court
  • Plume
  • The Grill Room
  • Tusk Bar & Lounge

Things to do

  • 18-hole golf course
  • 2 outdoor tennis courts
  • 51 gaming tables
  • 700 slot machines
  • Arcade/game room
  • Archery
  • Billiards/pool table
  • Casino
  • Children's club
  • Children's pool
  • Ecotours
  • Free water park
  • Full-service spa
  • Game drive
  • Game viewing
  • Golf
  • Gym
  • Hiking/biking trails
  • Lazy river
  • Mini golf
  • Motor boating
  • Mountain biking
  • Nightclub
  • Outdoor pool
  • Parasailing
  • Personal motorised watercraft
  • Playground
  • Safari
  • Sauna
  • Segway rentals/tours
  • Shopping
  • Steam room
  • Water skiing
  • Waterslide
  • Ziplining

Family friendly

  • Arcade/game room
  • Children's club (surcharge)
  • Children's pool
  • Free area shuttle
  • Free water park access
  • Grocery/convenience store
  • In-room babysitting
  • Laundry facilities
  • Lazy river
  • Mini golf
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Minimum check-in age - 16

Check-out

Check-out before 11 AM
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
This property provides return airport shuttle service from Pilanesberg International Airport (NYT) only.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 15 May to 23 June:
  • Water park

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Palace of the Lost City at Sun City Resort

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
Property Registration Number 1977/071333/06

We should mention

  • Reservations are needed for golf tee times and massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

National rating

Quality graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organisation.

Property is also known as

LOST CITY PALACE
LOST PALACE
PALACE LOST
PALACE LOST CITY
PALACE LOST Hotel
PALACE LOST Hotel CITY
Palace Lost City Hotel Sun City
Palace Lost City Hotel
Palace Lost City Sun City
The Palace Of The Lost City Hotel Sun City
The Palace Of Lost City
Palace Lost City Sun City Resort
Palace Lost Resort
The Palace of the Lost City
The Palace of the Lost City at Sun City Resort Hotel
The Palace of the Lost City at Sun City Resort Moses Kotane

The Palace of the Lost City at Sun City Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 364 out of 607 reviews" "
Rating 8 - Good. 156 out of 607 reviews" "
Rating 6 - Okay. 46 out of 607 reviews" "
Rating 4 - Poor. 28 out of 607 reviews" "
Rating 2 - Terrible. 13 out of 607 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Zukiswa, Kigali

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Oct 2024

10/10 Excellent

David, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent hotel with nice rooms, grounds and food. The only minor downsides were queues at reception and concierge and delays in getting tea and coffee served at breakfast
Stayed 3 nights in Oct 2024

10/10 Excellent

Basil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel setting was spectacular, and the service was exceptional. Our room was exceptionally quiet. Just exploring the hotel grounds was a mini-adventure! The only area for improvement was in a few of the meals (steak over-cooked, service occasionally slow at Tusk's bar).
Stayed 8 nights in Oct 2024

8/10 Good

paula

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hotel is nice but breakfast terrible
The hotel is nice enough with good surroundings and plenty to do. However the service in the breakfast room was severely lacking. Cold food, rude staff and no one seems to care at all. Very disappointing breakfasts.
Stayed 3 nights in Sep 2024

10/10 Excellent

Ivan Mateus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

King

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Laurence

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our third trip to The Palace and it was just perfect. Our friends that came along were South African and they had low expectations until we arrived. Their mind was quickly changed after the first day.
Stayed 3 nights in Aug 2024

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
5 star hotel with 3 star service.The hotel and the facilities were excellent however the service was very poor on a number of occasions. We also had some issues with the room that weren’t resolved despite raising them a number of times and service in the bars and restaurants was so slow and not very professional. Loved the palace itself and the food was very good but the service was a real let down.
Stayed 4 nights in Aug 2024

10/10 Excellent

maria

Stayed 6 nights in Aug 2024

10/10 Excellent

Dilyara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
African Paradise
Our stay was very comfortable. We enjoyed excellent breakfast and beautiful environment.
Stayed 7 nights in Aug 2024

10/10 Excellent

Roland, Lilongwe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had stayed in the Palace Hotel 8 years ago and it was fantastic. This trip was a little disappointing because the standards have dropped somewhat. The tents at the pool were torn, one had a missing roof, some fountains and waterfalls did not work. Tlsime ponds were green with algae and water stank in places. The jungle between the palace and valley of waves was messy. However people were very friendly and well trained, breakfast buffet must be one of the best in the world. The palace is a remarkable and unique building, just a pity that standards have slipped a bit. Having said that i would go back again in the future.
Stayed 2 nights in Aug 2024

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Aug 2024

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Phenomenal Palce
The Palace EXCEEDED all of my Expectations! This place is extraordinary...it is magical! The service provided by the manager, Francois, Gemolemo at the Front Desk, Seipati, Concierge, and Anna, Housekeeping was second to none! They all went above and beyond to make my stay truly magnificent! The Palace and my stay were Phenomenal!
Stayed 3 nights in Jul 2024

10/10 Excellent

Johannes de

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

HERVE

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Definitely NOT what to expect in a 5 Star hotel
A broken door mechanism should have been replaced - particularly in a room of this category. No turn-down service. Otherwise room is OK. The restaurant "the grill" was most disappointing, with two dishes not available and service either painstakingly slow or no service at all. The evening ended in a "Spur" manner with a little crowd deafeningly screaming "happy birthday" to some guests, in absolute oblivion of the tranquillity of the others. Definitely NOT what you would expect in a 5 Star hotel.
Stayed 1 night in Jun 2024

10/10 Excellent

Karel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Palace of the Lost City is a feast for the eye
My wife and I would like to praise several members of staff: Itumeleng from Room Service - what a nice and efficient man! Then Maddeleine, Betty, Josephine and Beauty from the Main Restaurant, where we had our 3 breakfasts and 1 dinner The Palace is an incredibly beautiful place - we just admired the decorations (African annimals as statues at the front as well as inside, floor mosaics, the structure of the Palace you see on arrival and on the passage from the lobby to bedrooms
Stayed 3 nights in May 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Another very enjoyable stay here, as it always is. Would throughly recomend this hotel.
Stayed 3 nights in May 2024

10/10 Excellent

Johan

Stayed 2 nights in May 2024

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Alan James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My time at the palace was excellent very Friendly stàff nothing was too much trouble food was great it ŵàs wonderful
Stayed 2 nights in May 2024

10/10 Excellent

Reinette

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Splendid hotel with fabulous breakfast in huge park like gardens Huge swimming pool Stayed several times before Only drawback is the naughty monkeys roaming around
Stayed 4 nights in Mar 2024

10/10 Excellent

ANDREI

Stayed 3 nights in Apr 2024

6/10 Okay

Thiagaraj

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

10/10 Excellent

Nazafarin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most beautiful hotel I’ve ever been to
Stayed 3 nights in Apr 2024

10/10 Excellent

Kirstine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay
Stayed 7 nights in Feb 2024