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Candlewood Suites - Syracuse Airport by IHG

2.5 star property

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Photo gallery for Candlewood Suites - Syracuse Airport by IHG

Exterior
Interior
Exterior
Room amenity
Property amenity

Reviews

6.6 out of 10

Popular amenities

  • Free airport shuttle
  • Pet-friendly
  • Air conditioning
  • Kitchen
  • Gym
  • Laundry

Explore the area

Map
5414 South Bay Road Town of Salina, North Syracuse, NY, 13212
  • Destiny USA
    ‪6 min drive‬
  • Landmark Theatre
    ‪8 min drive‬
  • New York State Fairgrounds
    ‪12 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Accessible (1 Queen, Mobil Tub)

In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 Bedroom, Accessible (1 Queen, Mobil Tub)

  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom (1 Queen Bed)

Suite, 1 Bedroom (1 Queen Bed) | In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 Bedroom (1 Queen Bed)

  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 2 Double Beds

In-room safe, desk, laptop workspace, blackout curtains

Studio Suite, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Studio Suite, 1 Queen Bed

In-room safe, desk, laptop workspace, blackout curtains

Studio Suite, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite

In-room safe, desk, laptop workspace, blackout curtains

Studio Suite

  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

Quality Inn & Suites East Syracuse - Carrier Circle

  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free WiFi
3.2 out of 5, (496)
The price is CHF 98
for 1 room
includes taxes & fees
11 Apr - 12 Apr
Quality Inn & Suites East Syracuse - Carrier Circle

About this property

Candlewood Suites - Syracuse Airport by IHG

Suburban hotel with free airport shuttle and 24-hour fitness centre
This hotel features a 24-hour fitness centre, a snack bar/deli and a 24-hour business centre. Free WiFi in public areas, free self parking and a free airport shuttle are also provided. Additionally, coffee/tea in a common area, a business centre and laundry facilities are on-site. Weekly housekeeping is available.
Candlewood Suites - Syracuse Airport by IHG offers 115 air-conditioned accommodations with washers/dryers and DVD players. 32-inch LCD televisions come with cable channels. Kitchenettes offer full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and complimentary newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a safe and coffee/tea makers. Housekeeping is offered on a weekly basis and in-room massages can be requested. Housekeeping is provided on a limited basis.

Recreational amenities at the hotel include a 24-hour fitness centre.

Guests aged under 21 years old are not allowed in the fitness facility.

Candlewood Suites - Syracuse Airport by IHG's proximity to the airport gets good marks from our customers. During your stay, you'll be within walking distance of North Medical Family Practice. Enjoy features like free WiFi in public areas, free self-parking and a free round-trip airport shuttle.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a 24-hour gym
  • 9 minutes by car from Syracuse University and 6 minutes from Destiny USA
  • Free airport shuttle service
  • Dogs welcome for a fee
There's a snack bar/deli on site. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business centre. A roundtrip airport shuttle is free (available on request). A 24-hour fitness centre, a library, and barbecue grills are also featured at the business-friendly Candlewood Suites - Syracuse Airport by IHG. Free self parking is available.

Smoking is allowed in designated areas at this North Syracuse hotel.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free return airport shuttle from 4:00 AM to midnight at scheduled times and on request
  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Library
  • Ski storage
  • TV in common areas

Family friendly

  • DVD player
  • Free cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • In-room washer/dryer
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (weekly)

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Picnic area

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels
  • DVD player

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchenette
  • Microwave
  • Paper towels
  • Restaurant dining guides

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Washer/dryer

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per stay
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Candlewood Suites - Syracuse Airport by IHG offers transfers from the airport. Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.

We should mention

  • Up to 2 children aged 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood Suites Hotel Syracuse Airport
Candlewood Suites Syracuse Airport
Candlewood Syracuse Airport
Candlewood Suites Syracuse Airport Aparthotel
Candlewood Suites Syracuse

Candlewood Suites - Syracuse Airport by IHG Reviews

Reviews

6.6
Rating 10 - Excellent. 309 out of 1089 reviews
Rating 8 - Good. 270 out of 1089 reviews
Rating 6 - Okay. 144 out of 1089 reviews
Rating 4 - Poor. 147 out of 1089 reviews
Rating 2 - Terrible. 219 out of 1089 reviews

7.0/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Unpleasant experience
Didnt feel welcome when arrived. Arrived late and had issues with key getting into room. When getting ready in morning, kitchen utensils consisted of 1 metal fork and on plastic, 2 spoons, i steak knife that the gandle was broken off. No HOT water at all (kitchen or bathroom). Warmed up water in mictowave to use in sink to wash up before leaving. Very disappointed.
Stayed 1 night in Dec 2024

8/10 Good

Debra

Stayed 1 night in Dec 2024

2/10 Terrible

Leslie

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
This property is not maintained at all. The walls and floors were very dirty. The bathroom was barely usable. The couch smelled like urine.
Stayed 1 night in Dec 2024

10/10 Excellent

Jesus

Stayed 7 nights in Nov 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Dirty and not great
Very dirty. Had to change rooms after the first one looks like it had barely been cleaned. Second room better but not great
Stayed 1 night in Nov 2024

6/10 Okay

Paul

Travelled with group
Liked: Staff & service
Disliked: Amenities
Rooms could use some renovation.
Stayed 1 night in Nov 2024

6/10 Okay

John

Stayed 1 night in Nov 2024

4/10 Poor

Julia

Disliked: Cleanliness, property conditions & facilities
The room needed repair
Stayed 2 nights in Sep 2024

10/10 Excellent

Grant

Business traveller
Liked: Cleanliness, staff & service
Staff was very friendly and helpful! Really liked my room as well, plenty of amenities.
Stayed 3 nights in Nov 2024

8/10 Good

Christopher

Business traveller
Liked: Cleanliness, staff & service
Stayed for a couple of nights. A bit outdated, but it did the job. Convenient to have a full kitchen too. Price for the value was worth it.
Stayed 2 nights in Nov 2024

6/10 Okay

Karen

Business traveller
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Know before you go!
Walking in we were immediately met with the smell of marijuana. That continued in lobby area and stairwell. The stairwell exit was propped open by a rock a couple times....we kicked it out as we went up for the night. The bathroom door frame looked like a dog had chewed it and part if the corner drywall had chipped off. Also, a used wash cloth was still on the shower rod. All walls had scuff marks and holes where lighting had been changed but properly covered and painted. Small stain on bed sheet. It also had a smell on our floor and our room that was not in the first floor The website says there is an airport shuttle. There is not! The positive is the kitchenette and coffee station the the lobby.
Stayed 1 night in Nov 2024

8/10 Good

Jason

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2024

4/10 Poor

Jamar

Disliked: Cleanliness, amenities, property conditions & facilities
I was shocked to call and explain the entire table collapsed in my room and the response was “I don’t know anything about that”. Since there was NOTHING offered to me, I used the chairs and the bed to my personal belongings off the floor. You can tell they haven’t put any work into the upkeep. The hallways look extremely ran down. Candlewood use to be so much better than what i experienced.
Stayed 1 night in Nov 2024

6/10 Okay

Kiomara

Travelled with partner
Liked: Staff & service, property conditions & facilities
For the price it wasn’t terrible but kitchen and bathroom were a little dirty that was visible to the eye.
Stayed 1 night in Sep 2024

10/10 Excellent

Allah

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 1 night in Oct 2024

8/10 Good

Jarritt

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport, easy to check in and check out.
Stayed 1 night in Oct 2024

8/10 Good

Grace

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Did the job. Nothing fancy, but served our needs for a pre-flight hotel.
Stayed 1 night in Oct 2024

2/10 Terrible

Shaun

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

Shemar

Travelled with partner
Liked: Cleanliness, staff & service
It was worth the cost. My only problem was that room service never came to clean our room once.
Stayed 9 nights in Oct 2024

2/10 Terrible

Krisan

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, sticky floors, which we wiped down. No blanket on bed, just a sheet, hair dryer did not work, vent on floor/out of wall, not all lights worked. The entire hotel badly needed paint and a good cleaning. It smelled like urine. We feel we are entitled to a refund. We mentioned this to a receptionist who told us she would contact the manager and get back to us. Never happened. $200 a night for 2 rooms is unacceptable. We seek a refund.
Stayed 1 night in Oct 2024

8/10 Good

Michael, Plymouth

Liked: Cleanliness
Disliked: Amenities
Easy to access (behind the Holiday Inn Express). Lots of parking. I arrived late and left to catch and early morning flight. There is no shuttle to the airport, so note that Uber costs $15-$20 for the 5-minute ride, and my ride scheduled for 5:10 am didn't show. Toilet was not re-filling, but it was too late to do anything about it. Other than that the room served its purpose and I slept pretty well.
Stayed 1 night in Oct 2024

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service
Faucets in room dripped all night. Thin blanket, no extra blankets in closet. No bar soap provided. Walls and bathroom cabinets scuffed up. Could not get a ride to airport. Tried 3 different cab companies with no success. Could be a nice hotel, but needs a lot of tlc. Room was quiet. Staff friendly.
Stayed 1 night in Oct 2024

6/10 Okay

KELLY

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2024

4/10 Poor

Nicholas

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
beds were clean, new carpet, walls were dirty and the bathroom was outdated despite some renovations having been done.
Stayed 1 night in Oct 2024

8/10 Good

James

Stayed 1 night in Sep 2024