8/10 Bien
Lulu S.
4 mars 2025
Les points forts : Propreté
Game room was wonderful! But heating was a big problem...
We arrived during the severe polar vortex. First we couldn't open the door using the keypad because it didn't function as expected (the support person later said that it may be due to low battery). After freezing in the cold and texting customer support for 15 or 20 minutes trying out new codes, we realized that there was a reserved key in a key lock on a door next to the entrance (the support didn't know that initially). Fortunately the support had the code and we got in.The house was clean BUT the heating was horrible in the living room and the kids' room upstairs. It took many hours after checking in for the temperature in the living room to go up to 67 when set to max and it wouldn't go up anymore. In the kids' room, the temperature wouldn't go beyond 64 and constantly dropped to 58.We had to buy firewood ourselves to make up for the heat in the living room. There were no clear instructions on how to use the fireplace.Overall, the game room was a hit but the heating really caused a lot of suffering and inconvenience.
Lulu S.
Séjour de 4 nuits en février 2025