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Hotel El Ciruelo

4.0 star property

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Photo gallery for Hotel El Ciruelo

4 Suite Max with Fountain and Mountain View - Pet Friendly | Premium bedding, down duvets, Select Comfort beds, minibar
6 Suite Joaquín with jacuzzi and mountain view | Terrace/patio
Reception
Interior
4 Suite Max with Fountain and Mountain View - Pet Friendly | Premium bedding, down duvets, Select Comfort beds, minibar

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Breakfast available
  • Pet-friendly
  • Laundry
  • Spa
  • Parking included

Explore the area

Map
17 Av. Ignacio Zaragoza Santisima, Tepoztlán, MOR, 62520
  • Artisan Market of Tepoztlán
    ‪4 min walk‬
  • Tepozteco Pyramid
    ‪2 min drive‬
  • El Tepozteco National Park
    ‪9 min drive‬
  • Mexico City (MEX-Mexico City Intl.)
    ‪92 min drive‬

Room options

View all photos for 8 Suite Nicolás with jacuzzi and mountain view

8 Suite Nicolás with jacuzzi and mountain view | Premium bedding, down duvets, Select Comfort beds, minibar

8 Suite Nicolás with jacuzzi and mountain view

  • Sleeps 3
  • 1 King Bed

View all photos for 3 Suite Federica with Fountain and Mountain View - Pet friendly

Premium bedding, down duvets, Select Comfort beds, minibar

3 Suite Federica with Fountain and Mountain View - Pet friendly

  • Sleeps 3
  • 1 King Bed

View all photos for 9 Suite Jerónimo with jacuzzi and mountain view

9 Suite Jerónimo with jacuzzi and mountain view | Premium bedding, down duvets, Select Comfort beds, minibar

9 Suite Jerónimo with jacuzzi and mountain view

  • Sleeps 3
  • 1 King Bed

View all photos for 4 Suite Max with Fountain and Mountain View - Pet Friendly

4 Suite Max with Fountain and Mountain View - Pet Friendly | Premium bedding, down duvets, Select Comfort beds, minibar

4 Suite Max with Fountain and Mountain View - Pet Friendly

  • Sleeps 3
  • 1 King Bed

View all photos for 2 Suite María with Fountain and Mountain View - Pet friendly

Premium bedding, down duvets, Select Comfort beds, minibar

2 Suite María with Fountain and Mountain View - Pet friendly

  • Sleeps 3
  • 1 King Bed

View all photos for 10 Suite Santiago with jacuzzi and mountain view

Terrace/patio

10 Suite Santiago with jacuzzi and mountain view

  • Sleeps 3
  • 1 King Bed

View all photos for 11 Suite Antonio with small pool and mountain view

11 Suite Antonio with small pool and mountain view | Terrace/patio

11 Suite Antonio with small pool and mountain view

  • Sleeps 3
  • 1 King Bed

View all photos for 1 Suite Francisca with Fountain and Mountain View - Pet friendly

Premium bedding, down duvets, Select Comfort beds, minibar

1 Suite Francisca with Fountain and Mountain View - Pet friendly

  • 40 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for 5 Suite Diego with jacuzzi and mountain view

5 Suite Diego with jacuzzi and mountain view | Terrace/patio

5 Suite Diego with jacuzzi and mountain view

  • Sleeps 3
  • 1 King Bed

View all photos for 6 Suite Joaquín with jacuzzi and mountain view

6 Suite Joaquín with jacuzzi and mountain view | Terrace/patio

6 Suite Joaquín with jacuzzi and mountain view

  • Sleeps 3
  • 1 King Bed

View all photos for 7 Suite Sofía with jacuzzi and mountain view

7 Suite Sofía with jacuzzi and mountain view | Terrace/patio

7 Suite Sofía with jacuzzi and mountain view

  • Sleeps 3
  • 1 King Bed

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About this property

Hotel El Ciruelo

Hotel with free valet parking, a quick walk to Artisan Market of Tepoztlán
This hotel features a restaurant, a bar/lounge and a coffee shop/cafe. Free WiFi in public areas and free valet parking are also provided. Additionally, spa services, a business centre and concierge services are on-site.
Hotel El Ciruelo offers 11 accommodations, which are accessible via exterior corridors and feature minibars and complimentary bottles of water. Select Comfort beds feature down duvets and premium bedding. 43-inch flat-screen televisions come with digital channels.

Bathrooms include a shower with a rainfall showerhead, bathrobes, hairdryers and children's slippers. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). In-room massages and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages.
Our customers tell us that they can't get enough of the helpful staff at Hotel El Ciruelo. During your stay, you're just a quick walk from Tepoztlán Museum Carlos Pellicer Collection. You'll find features such as free WiFi in public areas and free valet parking, plus a restaurant. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Free valet parking and self-parking
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Services include a concierge, tour or ticket assistance and a porter
  • Just a 4-minute walk from Artisan Market of Tepoztlán and a 2-minute drive from Tepozteco Pyramid
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. You'll find a business centre on site.

Public spaces have free WiFi. Spa services, a terrace, and gift shops/newsstands are also featured at the business-friendly Hotel El Ciruelo. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4-star Tepoztlán hotel.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 8:30 AM to 11:30 AM.
Hotel El Ciruelo has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free 24-hour offsite parking within 100 metres
  • Free uncovered self parking on site
  • Free valet parking on site

Food and drink

  • Daily cooked-to-order breakfast available 8:30 AM to 11:30 AM for a fee: MXN 299 for adults and MXN 350 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Family friendly

  • Laundry facilities

Conveniences

  • Gift shop/newsstand
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre

Outdoors

  • Terrace

Spa

  • Deep-tissue massages
  • Hot stone massages
  • In-room massages
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Down comforter
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Children's slippers
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with digital channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Desk
  • Heating
  • Iron/ironing board on request
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets: MXN 350 per accommodation, per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 44 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately MXN 299 for adults and from MXN 350 for children
  • Pet fee: MXN 350 per accommodation, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel El Ciruelo Hotel
Hotel El Ciruelo Tepoztlán
Hotel El Ciruelo Hotel Tepoztlán

Hotel El Ciruelo Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 138 out of 207 reviews
Rating 8 - Good. 40 out of 207 reviews
Rating 6 - Okay. 14 out of 207 reviews
Rating 4 - Poor. 10 out of 207 reviews
Rating 2 - Terrible. 5 out of 207 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Alberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Increíble, lo único que puede mejorar es el servicio y sabor de su restaurante.
Stayed 1 night in Dec 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Tepoztlán hotel
Beautiful hotel, close to everything. One of the highlights of our Mexico trip. We stayed in Federica room #3, not hot tub but the room was still amazing with a private patio
Stayed 3 nights in Nov 2024

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Escape para descansar
Lugar ideal para descansar, en pleno centro, por lo que todo está caminando, y con un gran restaurante a un lado, gran comida, camas muy cómodas, y una vista increíble del tepozteco; un lugar sabroso para fin de semana y relajarse.
Stayed 2 nights in Nov 2024

10/10 Excellent

Isabel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extraordinario
Extraordinario hotel, superó mis expectativas, todo muy limpio, la vista está muy bella y aunque está ubicado en el centro, no se escucha nada de ruido. Lo recomiendo bastante!
Stayed 2 nights in Nov 2024

8/10 Good

Antonio, HOUSTON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Oct 2024

10/10 Excellent

Alejandro, ALVARO O

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gran ubicacion!
Stayed 2 nights in Oct 2024

2/10 Terrible

Jason

Stayed 1 night in Sep 2024

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

María del Carmen

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Daniel Alfons

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room Antonio is nice. Unfortunately the pool is very small looks more like a large tub and the water is not heated. Everything else was very enjoyable.
Stayed 1 night in Aug 2024

8/10 Good

Jorge abraham

Stayed 1 night in Jul 2024

10/10 Excellent

Maricarmen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is located at the heart of Tepoztlán making it very easy to enjoy the town. Our bedroom was breathtaking, with an unbeatable view, spacious, clean and confortable. 5 star service, will be coming back!
Stayed 2 nights in Jul 2024

10/10 Excellent

Francisco, Mexico

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las habitaciones espectaculares
Stayed 2 nights in Jul 2024

10/10 Excellent

carrie, Gral Pacheco

Travelled with partner
Lovely boutique hotel with a great location and an excellent restaurant!
Stayed 1 night in Jun 2024

10/10 Excellent

Maria, Mountain View

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024

10/10 Excellent

pedro

Stayed 1 night in Jun 2024

8/10 Good

Javier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service excellent food convenient clean. Except the shower head wasn’t working and the drain was too Slow .otherwise was good thank you for your service….
Stayed 2 nights in Jun 2024

8/10 Good

Archivaldo

Travelled with group
Liked: Cleanliness, staff & service, amenities
Good place to stay in the town and good food at it
Stayed 1 night in Jun 2024

4/10 Poor

diane

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Grounds crew working and using electric skill saw directly outside our door for both of our days. Water pressure very low for cold water so only option was a trickle or scalding. Big gaps under doors to outdoor areas, cleanliness not great. Given the price we paid we expected more…. $9078 pesos for two nights.
Stayed 2 nights in Jun 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2024

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice little hotel. Not much experience in the hotel industry since it is very new. Tepoztlán is dead during the week which means less staff. Hotel hostess did everything from front desk, to take things to the room and almost park the car. Need to work on that during the week. Weekends a lot mor staff.
Stayed 1 night in May 2024

4/10 Poor

Juan Ramon, san antonio

Disliked: Cleanliness, staff & service, property conditions & facilities
Muy caro, no AC, acabados de baja calidad, en la regadera no salía agua fría, el servicio poco atento
Stayed 1 night in Apr 2024

10/10 Excellent

ELOY

Stayed 2 nights in Apr 2024