8/10 Good
Sarah
9 Jan 2025
Liked: Cleanliness, property conditions & facilities, room comfort
Great room. Terrible food.
The service at reception was great.
The room was very clean, comfortable and looked like it had been redecorated recently. I had a view of the courtyard which was nice.
I had booked a treatment in the spa which was carried out by Sophie and was excellent.
There were some aspects of the spa that were not so great.
They had no robes on arrivsl do i was told to wait in the spa lounge and fill out my treatment firm and the spa receptionist would come back yo collect my form and give me a ribe as he was expecting more to be delivered. I waited for 20 mins. When i went back to the spa front desk, the robes were in a pile waiting. No apology, no explanation.
Also on entry to the steam room i found a naked man in there. It didn't bother me particularly but may well have made someone else feel uncomfortable. The spa does not make any statement about nudity so i think it would be good to explain that nudity is tolerated as a fair notice to those attending.
Finall, the food from the lounge bar was very poor. There is no room service so i was told i could order at the bar and take it up to my room (miles away!).
I couldn't order the food ahead but was told to come down half an hour before i wanted to eat and order it then. The pizza had the thinnest smear of sauce and a verymeagre topping. The crust was nice thank goodness. I ordered the truffle dressed leaves at £ 4.50 also. I discovered back at my room it was dry rocket in a bowl with some grated cheese. No dressing. No truffle.
Sarah
Stayed 1 night in Jan 2025