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Rio Serrano Hotel + Spa

4.0 star property

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Photo gallery for Rio Serrano Hotel + Spa

Indoor pool, open 9:00 AM to 10:00 PM, pool loungers
Hiking
Indoor pool, open 9:00 AM to 10:00 PM, pool loungers
Ecotours
Lobby sitting area

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Bar

Explore the area

Map
Torres Del Paine, Sector Pueblito Serrano, Torres del Paine, Magallanes, 6170000
  • Torres del Paine National Park
    ‪7 min drive‬
  • Cuernos del Paine Lookout
    ‪14 min drive‬
  • Lago Pehoe
    ‪30 min drive‬

Room options

View all photos for Standard Double or Twin Room

Standard Double or Twin Room | Premium bedding, down duvets, pillow-top beds, minibar

Standard Double or Twin Room

  • 24 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Large Single Beds

View all photos for Superior Double or Twin Room, Mountain View

Superior Double or Twin Room, Mountain View | Premium bedding, down duvets, pillow-top beds, minibar

Superior Double or Twin Room, Mountain View

  • 32.0 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed OR 2 Large Single Beds

View all photos for Traditional Double or Twin Room, Mountain View

Traditional Double or Twin Room, Mountain View | Premium bedding, down duvets, pillow-top beds, minibar

Traditional Double or Twin Room, Mountain View

  • 28 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed OR 2 Large Single Beds

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The price is CHF 444
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About this property

Rio Serrano Hotel + Spa

Family-friendly hotel with full-service spa and free breakfast
Along with a full-service spa, this smoke-free hotel has an indoor pool and a restaurant. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking and a free manager's reception. Additionally, a health club, a bar/lounge and a snack bar/deli are on-site. Change of towels is available on request
Rio Serrano Hotel + Spa offers 108 accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. Pillowtop beds feature down duvets and premium bedding. This Torres del Paine hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps.

Bathrooms include baths or showers with a rainfall showerhead, designer toiletries, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an indoor pool, a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, KOLAF. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Our customers tell us that they can't get enough of the helpful staff at Rio Serrano Hotel + Spa. During your stay, you're just a quick walk from Serrano River. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 50+ Mbps)
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy Regional cuisine and garden views while dining at Kaienk Restaurant
  • Take a swim in the indoor pool
  • Indulge with facials, body treatments or body wraps at KOLAF
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Just a 1-minute drive from Serrano River and 7 minutes from Torres del Paine National Park
Rio Serrano Hotel + Spa offers its guests a full-service spa, an indoor pool, and a health club. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site and WiFi is free in public spaces.

A business centre, 4 meeting rooms, and coworking spaces are available. Event space at this hotel measures 635 square feet (59 square metres) and includes a conference centre. A sauna, spa services, and a library are also featured at the family-friendly Rio Serrano Hotel + Spa. You'll have access to the indoor pool at a partner property. Limited free parking is available on a first-come, first-served basis.

This 4-star Torres del Paine hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 10:00 AM. The hotel hosts a free manager's reception daily.
Kaienk Restaurant – Overlooking the garden, this restaurant specialises in Regional cuisine and serves breakfast, lunch, dinner and light fare. A children's menu is available.
Dickson – This bar overlooks the garden. Happy hour is offered. Open daily.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Free in-room WiFi has a 2-device limit
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Dickson
  • Kaienk Restaurant

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Full-service spa
  • Health club
  • Horseback riding/rentals
  • Indoor pool
  • Indoor pool (guest access)
  • Library
  • Playground
  • Sauna
  • Shopping centre
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Baby toys
  • Children's games
  • Children's toys
  • Free cot
  • Highchair
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 4 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (635 square foot of space)
  • Coworking space

Outdoors

  • Firepit
  • Garden
  • In a national park
  • In the mountains
  • On a river
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Champagne service
  • Minibar

More

  • Desk
  • Electrical adapters
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Renovations and closures

The property is closed between 1 May and 1 October.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Rio Serrano Hotel + Spa

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travellers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 9:00 AM to 10:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • Free in-room WiFi has a 2-device limit.

Property is also known as

Río Serrano
Río Serrano Hotel
Río Serrano Hotel Torres Del Paine
Río Serrano Torres Del Paine
Hotel Río Serrano Torres Del Paine
rio serrano hotel spa Torres Del Paine
rio serrano hotel spa
rio serrano spa Torres Del Paine
rio serrano spa
Hotel Río Serrano
Rio Serrano Hotel + Spa Hotel
Rio Serrano Hotel + Spa Torres Del Paine
Rio Serrano Hotel + Spa Hotel Torres Del Paine

Rio Serrano Hotel + Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 275 out of 434 reviews
Rating 8 - Good. 107 out of 434 reviews
Rating 6 - Okay. 27 out of 434 reviews
Rating 4 - Poor. 13 out of 434 reviews
Rating 2 - Terrible. 12 out of 434 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having access to the many hiking opportunities in the Park made it worth the expense.
Stayed 3 nights in Dec 2024

10/10 Excellent

Kwanho

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This might be the best place in the area. Wherever you sit in the bar or the restaurant, you cannot miss the fantastic view of those amazing mountains! Foods and drinks are great and it has sauna, gym, spa and swimming pool. Rio Serrano is just 5 min away from the backside of the hotel. The complimentary grilled lamb tasting is a bonus
Stayed 4 nights in Dec 2024

10/10 Excellent

Babu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Madiha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa facilities, view, atmosphere — everything is perfect. I spent a week in TdP on the OTrek. They stay at Rio Serrano made it a perfect ending. Highly recommended it to anyone traveling there.
Stayed 1 night in Dec 2024

10/10 Excellent

Juan Pablo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing stay at Rio Serrano Spa in Torres del Paine! The experience was unforgettable, with delicious food and dinner options. The included breakfast was very complete and tasty. I highly recommend trying the picaña, lamb stew, and calafate sour—they were outstanding! Make sure to do the excursion to the Base of the Towers, and if you have a free day, exploring the park by car is a must. There are plenty of beautiful viewpoints to stop at and enjoy the scenery. I highly recommend this place!
Stayed 3 nights in Dec 2024

10/10 Excellent

Ursula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful place to stay just outside Torres del Paine. It has excellent restaurants, excellent staff, and beautiful views. It's probably worth the extra money for a superior room, the views from those rooms are far better than standard. (Mountains vs parking lot.) We enjoyed our stay, the hotel is exceptional.
Stayed 3 nights in Dec 2024

10/10 Excellent

wing

Travelled with family
Liked: Cleanliness, amenities
Our full board service was excellent. As a 5 Star hotel, my advise is to replace those months old breakfast cereal with fresh weekly if not daily. The bowl of cereal that on the service table stuck together and the taste had changed. That's below my expectations. Other food was good.
Stayed 1 night in Dec 2024

10/10 Excellent

Rupal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a perfect place to unwind
a lovely hotel / experience at Rio Serrano. The perfect place to unwind after some long hours spent in Torres Del Paine park. Great service, spa was perfect and appreciated the variety of vegetarian food they offered. Highly recommend!
Stayed 3 nights in Dec 2024

10/10 Excellent

Jesper

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Río serrano is a great hotel with stunning views to the Torres del Payne ( BE SURE to ask for a room with Mountain View or you will otherwise have a room with view to the car park, and trust me you don’t want that!) it’s worth whatever extra it costs believe me. The room also faces a grass field where horses walk right by your window. Almost magical. Two good restaurants and I preferred the casual downstairs bar/resto. Decent food. Breakfast is really great too. It represents very good value. I’d rather stay here than the 2000 dollar a night explora (apart from their view:)
Stayed 2 nights in Dec 2024

10/10 Excellent

Carolina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible property in spectacular setting and the best view ever of the Paine mountain. Room very spacious and equipped with the perfect view through the big window. We tried the 2 restaurants, food very tasty and varied menu, prices as per area which is not cheap but the service and staff top level. Tried the heated pool and sauna in the spa area which is an added value after a long day of trekking. Can walk around by the riverside. Totally recommended, one of best stays ever!
Stayed 3 nights in Dec 2024

10/10 Excellent

wing

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The viewed room and the full board service was excellent. Full board included almost everything on the bar and restaurant menus. The swimming pool and sauna facilities were great.
Stayed 1 night in Dec 2024

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort has the most amazing views of the Massif with horses strolling on the grounds. The breakfast buffet was delivered and so many options. Staff were smiling and courteous. The guides for excursions were so fun and excited about this area especially Lucas, Matias and Genesis.
Stayed 3 nights in Dec 2024

10/10 Excellent

Alex, Montreal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well situated close to the Torres Del Paine entrance, offers great excursions options. However, the room is a bit overpriced for what it looks like, the rest of the hotel is amazing though.
Stayed 2 nights in Nov 2024

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot/ views- food so-so
Great views- pool is nice also. Food is so-so. They have a bit of a locked audience so I’m not sure their effort for food is that great. You are paying for location and views here.
Stayed 3 nights in Nov 2024

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicest hotel we've ever stayed at!
Incredible location and views, excellent food, friendly staff.
View from our room...
Another view from our room!
Stayed 3 nights in Nov 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for touring Torres del Paine
I wish we could've stayed longer than 4 days - we spent so much time hiking and touring the park, that we didn't get to take advantage of everything the hotel had to offer. And the hotel was really nice - great views of the mountains, horses grazing literally right outside our window, great food and wine choices. We did all our tours thru the Massif which is an adventure company located right in the lobby.
Stayed 3 nights in Nov 2024

6/10 Okay

Tony, Hayward

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Tina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very nice and friendly! The property is beautiful and relaxing. Honestly no complaints whatsoever
Stayed 5 nights in Oct 2024

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

paulina, Cabo San Lucas

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
AMAZING HOTEL!!! Everything was amazing!!! Staff, food, room, and special thank you to Gabriel ( I Belice that’s his name) from guess services he was on top of everything and always on top of everything!
Stayed 1 night in Oct 2024

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel on edge of torres del paine.
Stayed 3 nights in Oct 2024

10/10 Excellent

Anita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Patagonian Lamb on the spit offered to all guests was a special treat.
Stayed 6 nights in Oct 2024

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, surroundings and excellent food. A great stay.
Stayed 3 nights in Oct 2024

10/10 Excellent

Sylvain, Novato

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at Rio Serrano Hotel
Stayed 4 nights in Oct 2024