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Madison Plaza Townsville

4.0 star property

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Photo gallery for Madison Plaza Townsville

Executive Studio Suite, 1 King Bed | Desk, iron/ironing board, cots/infant beds, free WiFi
LCD TV, DVD player
Exterior
Café
Lobby lounge

Reviews

7.2 out of 10
Good

Popular amenities

  • Laundry
  • Air conditioning
  • Free WiFi

Explore the area

Map
409 Flinders St., Corner Of Stanley And Flinders St., Townsville, QLD, 4810
  • Castle Hill
    ‪5 min walk‬
  • Queensland Country Bank Stadium
    ‪11 min walk‬
  • Magnetic Island Ferry Terminal
    ‪18 min walk‬
  • Townsville, QLD (TSV)
    ‪8 min drive‬

Room options

View all photos for Business Room (Shower over Bath)

Business Room (Shower over Bath) | Desk, iron/ironing board, cots/infant beds, free WiFi

Business Room (Shower over Bath)

  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Family Suite

Executive Family Suite | Desk, iron/ironing board, cots/infant beds, free WiFi

Executive Family Suite

  • 56 sq m
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds

View all photos for Executive Studio Suite, 1 King Bed

Executive Studio Suite, 1 King Bed | Desk, iron/ironing board, cots/infant beds, free WiFi

Executive Studio Suite, 1 King Bed

  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Queen Room

Executive Queen Room | Desk, iron/ironing board, cots/infant beds, free WiFi

Executive Queen Room

  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Executive Twin Room

Executive Twin Room | Desk, iron/ironing board, cots/infant beds, free WiFi

Executive Twin Room

  • 28 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

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About this property

Madison Plaza Townsville

Central Townsville hotel connected to a shopping centre, a quick walk to Castle Hill
Along with laundry facilities, this smoke-free hotel has a TV in a common area and free Wi-Fi in public areas. Other amenities include a banquet hall and a vending machine. Housekeeping is available on request.
Madison Plaza Townsville offers 93 accommodations with DVD players and an iron/ironing board. LCD televisions are featured in guestrooms. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on request and hairdryers can be requested. Cots/infant beds (surcharge) are also available.
Our customers tell us that they can't get enough of the helpful staff at Madison Plaza Townsville. During your stay, you'll be connected to a shopping centre and just a quick walk from Catholic Diocese of Townsville. Enjoy features like free WiFi in public areas and laundry facilities.
  • Free WiFi
  • Amenities include laundry facilities, a lift and a vending machine
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Within a 10-minute walk of Catholic Diocese of Townsville and Castle Hill
As a guest of Madison Plaza Townsville, you'll find a vending machine, laundry facilities, and a television in common area. Public spaces have free WiFi.

This 4-star Townsville hotel is smoke free.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (AUD 15 per night)
  • Limited on-site parking

Things to do

  • TV in common areas

Family friendly

  • Cot (surcharge)
  • DVD player
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (on request)

Accessibility

  • Lift

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Towels provided

Entertainment

  • DVD player
  • LCD TV

Food and drink

  • Electric kettle
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Mobile key entry

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 25.0 per day.
  • Cots (infant beds) are available for AUD 10.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: AUD 15 per night (1312 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Chifley Hotel Townsville Plaza
Madison Plaza Townsville Hotel
Chifley Madison Plaza Townsville
Chifley Plaza Townsville Hotel
Chifley Plaza Townsville
Madison Plaza Townsville Hotel
Madison Plaza Townsville Townsville
Madison Plaza Townsville Hotel Townsville

Madison Plaza Townsville Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 284 out of 1001 reviews
Rating 8 - Good. 300 out of 1001 reviews
Rating 6 - Okay. 186 out of 1001 reviews
Rating 4 - Poor. 123 out of 1001 reviews
Rating 2 - Terrible. 108 out of 1001 reviews

7.2/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Leanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

2/10 Terrible

Sarah

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

2/10 Terrible

Gina

I had booked to stay at this hotel (where I have stayed many times before) on 4 February. From 2 February we were directly hit by the severe weather issues in Ingham and didn't have power, phone, internet or any connection to the outside world. When I finally was connected I see I was charged the full price of the hotel so I contacted Wotif who were very good and tried on numerous occasions to get the hotel to refund me the amount in the circumstances, but they have refused. I have sent an email to the hotel's head office about this and they have not responded. Shame on you Madison Plaza for sticking to your T&C's at a time when we were experiencing a 1 in 100 year event.
Stayed 1 night in Feb 2025

8/10 Good

Jon

Stayed 1 night in Feb 2025

8/10 Good

Andrew

Stayed 2 nights in Feb 2025

8/10 Good

Nazareth

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

6/10 Okay

Phyonna

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2025

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

Richard

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2025

2/10 Terrible

Peter

Stayed 1 night in Jan 2025

4/10 Poor

Sarah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for 8 days and had to move rooms twice due to flooding. Once from excessive rain seeping through the windows and walls from outside, and once because my carpet flooded and the mouldy smell was terrible. I could see the water coming through the wall from the next room. As much as the staff were not rude there seems to be no sense of urgency and the second time I had to move no one said ‘we’re sorry this happened’. The third room I was checked into had someone’s shoe still under the bed.
Stayed 8 nights in Jan 2025

6/10 Okay

Trevor, Carlton

initially my room smelt a cigarette smoke and however the staff were very helpful and assisted me changing and choosing a different room as an alternative that was great fire alarm also went off. Sometimes these things can’t be helped organised everyone outside and keeping up us updated with the progress. facilities are a little old but the bed was comfortable. You could not stream to the TV, it needs to be updated.
Stayed 1 night in Jan 2025

2/10 Terrible

Karen

Liked: Staff & service
Disliked: Property conditions & facilities
Bathroom is full of mold every corner has mold from top to bottom they need to seriously inspect each room.
Stayed 1 night in Jan 2025

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has a bath & if they can they allow early check-in
Stayed 1 night in Jan 2025

8/10 Good

james

A little run down.
Stayed 28 nights in Jan 2025

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 1 night in Jan 2025

6/10 Okay

Vincent

Stayed 3 nights in Jan 2025

8/10 Good

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No designated parking for the hotel but othet than that, its an excellent place
Stayed 1 night in Jan 2025

6/10 Okay

Shawtae

Stayed 1 night in Jan 2025

8/10 Good

Belinda

We arrived after hours, reception staff prior to finishing for the night were lovely. The room, the bathroom was not clean.
Stayed 1 night in Jan 2025

10/10 Excellent

Jaime

Stayed 1 night in Jan 2025

10/10 Excellent

Jaime

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great with my flight delays and late check in, really great service, particularly shae
Stayed 1 night in Jan 2025

6/10 Okay

ANNA MAE

Liked: Staff & service
Stayed 2 nights in Jan 2025

10/10 Excellent

GARY

Stayed 1 night in Jan 2025

8/10 Good

Dave

Stayed 2 nights in Jan 2025