2/10 Terrible
Maureen
Travelled with family
16 Mar 2025
We were very disappointed when we called to cancel our reservation after the forecast was 4 feet of snow in the mountains. We were too scared to drive through the mountains and we spoke ro a forest ranger in Yosemite where we were leaving from, who advised us against the drive. The forecast was very heavy snow in the mountains, rain nesr the coastline. A tornado even touched down in LA. This hotel did not have the decency to cancel our reservation without penalty. Instead they kept our money. We were very disappointed.