Called in advance before I made the reservation, to ensure we could all stay late the next day. Lady who answered told me we could check out at noon.
Next day, mentioned to the lady who was walking the halls that we had a late checkout and she began to question me. Told me they don't allow late check-outs on Sundays. I asked her if she was questioning my honesty, and she stated that she knew no one told me a late check out was possible and that I needed to get out. She raised her voice and it ended up being a yelling match in the hallway as she threatened to have me and my son arrested.
She came later admitting that she was the assistant manager and wanted me to show her where I had called, claiming I had not called in advance. I, in fact, had called the hotel three times and as I began to show her the calls, she escalated again and threatened again to call the police on us. We left.
It was the craziest experience I have ever had in a hotel. She was a horrible person and behaved completely inappropriately.
In addition, this hotel is a 5 star at best. Torn curtains, not that clean, fridge broken.
Run, don't walk away from a reservation here and owner, fire that crazy lady that is your assistant manager.
