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PavoReal Beach Resort Tulum

4.5 star property

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Classic Room Ocean View Soft All Inclusive | Balcony
View from property
Private beach, white sand, sun-loungers, beach umbrellas
Private beach, white sand, sun-loungers, beach umbrellas
3 bars/lounges, 2 beach bars, swim-up bar, poolside bar

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • On private beach
  • Hot tub
  • Room service
  • Breakfast included

Explore the area

Map
Carretera Cancun Tulum km 237 Tankah III, Tulum, QROO, 77780
  • Soliman Bay
    ‪1 min walk‬
  • Cenote Manatí
    ‪3 min drive‬
  • Tulum Mayan Ruins
    ‪10 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪56 min drive‬

Room options

View all photos for Junior Suite Soft All Inclusive

Junior Suite Soft All Inclusive | Minibar, in-room safe, blackout curtains, WiFi

Junior Suite Soft All Inclusive

  • 25 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Bed

View all photos for Superior room Ocean View Soft All Inclusive

Superior room Ocean View Soft All Inclusive | Minibar, in-room safe, blackout curtains, WiFi

Superior room Ocean View Soft All Inclusive

  • 25 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

View all photos for Family Room Soft All Inclusive

Minibar, in-room safe, blackout curtains, WiFi

Family Room Soft All Inclusive

  • 32 sq m
  • Sleeps 6
  • 1 King Bed and 2 Single Beds OR 2 King Beds

View all photos for Superior Triple Room Soft All Inclusive

Superior Triple Room Soft All Inclusive | Minibar, in-room safe, blackout curtains, WiFi

Superior Triple Room Soft All Inclusive

  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, Garden View Soft All Inclusive

Classic Room, Garden View Soft All Inclusive | Minibar, in-room safe, blackout curtains, WiFi

Classic Room, Garden View Soft All Inclusive

  • 16 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room Ocean View Soft All Inclusive

Classic Room Ocean View Soft All Inclusive | Minibar, in-room safe, blackout curtains, WiFi

Classic Room Ocean View Soft All Inclusive

  • 16 sq m
  • Sleeps 3
  • 1 King Bed

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  • Pool
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The price is CHF 754
for 1 room
includes taxes & fees
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About this property

PavoReal Beach Resort Tulum

Luxury resort on the beach, with 3 outdoor pools
At PavoReal Beach Resort Tulum, spend the day on the private white sand beach where you can enjoy snorkelling. Then return for a meal at one of the resort's 2 restaurants. Housekeeping is not available.
PavoReal Beach Resort Tulum offers 112 air-conditioned accommodations with minibars and a safe. LCD televisions are featured in guestrooms.

Bathrooms include a shower and hairdryers. In-room wireless Internet access is available for a surcharge. Additionally, rooms include a ceiling fan and blackout curtains.

A private beach, an outdoor tennis court and complimentary bicycles are featured at the resort. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include Access to hot tub.

Children aged under 18 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at PavoReal Beach Resort Tulum, you're just a quick walk from Soliman Bay. Free breakfast, free self-parking and 3 outdoor pools are available.
  • Free buffet breakfast offered
  • Free self-parking
  • Enjoy international cuisine at Chichen Itza, one of the property's 2 restaurants and 3 bars/lounges
  • WiFi for a fee
  • Take a swim in the 3 outdoor pools or soak in the hot tub
  • Services include a free children's club, dry cleaning/laundry and tour or ticket assistance
  • On-site recreation includes a private beach, an outdoor tennis court and complimentary bicycles
  • Steps from Soliman Bay and 11 minutes on foot from Tulum National Park
Simply walk outside to feel the sun on your face at the white sand beach. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. Bring your whole family to PavoReal Beach Resort Tulum for summer fun including 3 outdoor swimming pools, a complimentary children's club and a children's pool.

Free breakfast is available. There are 2 restaurants on site, along with a coffee shop/cafΘ. For a drink, you can stop by one of the on-site bars, including 2 beach bars and 3 bars/lounges. WiFi is available in public spaces for a fee. This luxury resort also offers outdoor tennis courts, a hot tub and a rooftop terrace. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Tulum resort.

Guests are served a free buffet breakfast.
Chichen Itza – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Coba – This restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required. Open daily.
Ararauna – This bar is located by the pool. Open daily.
Aramacao – This bar is located by the pool. Open daily.
Uxmal – On-site bar. Open selected days.
Room service (during limited hours) is available.

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 25 for 2 hours)
  • Available in some public areas: WiFi (USD 10 per 24-hour period)

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast
  • 2 beach bars
  • 2 restaurants
  • 3 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Aramacao
  • Ararauna
  • Chichen Itza
  • Coba
  • Uxmal

Things to do

  • 3 outdoor pools
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Hot tub
  • Karaoke
  • Kayaking
  • Outdoor tennis court
  • Playground
  • Rowing/canoeing
  • Scuba diving
  • Shopping
  • Snorkelling

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Multilingual staff
  • No housekeeping service
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the waterfront
  • Pool loungers
  • Rooftop terrace

Spa

  • Massage

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Late check-in fee for check-in between 10:30 PM and 10:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 100

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for USD 10.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: 5 per cent of room rate

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 25 (for 2 hours, rates may vary)
  • Fee for wireless Internet in public areas: USD 10.00 per 24-hour period (rates may vary)
  • Late check-in fee for check-in between 10:30 PM and 10:30 PM
  • Late check-out fee: USD 100 (subject to availability)
  • Crib (infant bed) fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Front desk staff will greet guests on arrival at the property.

Property is also known as

PavoReal
PavoReal Beach
PavoReal Beach Resort
PavoReal Beach Resort Tulum
PavoReal Beach Tulum
PavoReal Beach Resort All Inclusive Tulum
PavoReal Beach Resort All Inclusive
PavoReal Beach All Inclusive Tulum
PavoReal Beach All Inclusive
Pavoreal Beach Tulum Tulum
PavoReal Beach Resort Tulum Tulum
PavoReal Beach Resort Tulum Resort
PavoReal Beach Resort Tulum Resort Tulum

PavoReal Beach Resort Tulum Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 136 out of 349 reviews
Rating 8 - Good. 136 out of 349 reviews
Rating 6 - Okay. 38 out of 349 reviews
Rating 4 - Poor. 27 out of 349 reviews
Rating 2 - Terrible. 12 out of 349 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful and friendly. Food at buffet consistently delicious. Location fabulous - beautiful beach, pools, and close to all activities in area. Price excellent - an extremely good value.
Stayed 4 nights in Feb 2020

10/10 Excellent

Harper,Tammy, Santa Rosa , CA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have visited Pavo Real 4 times. I would definitely recommend the paradise off the main hotel zone. We are always greeted warmly by Emmanuel. Our rooms always clean , comfy you won’t spend much time in your room when you see the oasis around you , beautiful beach, pools and I had a fabulous massage. This place is wonderful. Restaurant staff and food is exceptional . This place is great for families or couples. We are getting ready to plan our next trip to Pavo !!!
Stayed 11 nights in Jan 2020

6/10 Okay

Pabs, Montreal

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Good for the price. Everything is in Italian, which makes it difficult for Mexican-Canadians to go around the hotel. I reported the toilet was not working (twice), they promised they would go fix it, but never did. The water pipes are incredible loud to sleep. They only provide 1 access card to your room, which is stupid since you only get power when plugging it inside the room, and makes it difficult to leave any device charging or your kid sleeping while you go get something outside; the 3 times I asked for a spare access card, they couldn't provide it either because the guy in charge was not there or they said they were busy with the system. Staff and location is absolutely outstanding though.
Stayed 2 nights in Jan 2020

4/10 Poor

Verified traveller

Travelled with partner, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms were very poorly kept . My bathroom leaked and it had a smell even after it was cleaned . There were a lot of bugs in the room and cats stayed on the balcony’s of most rooms on the first floors . The food was ok and the drinks were very cheap .
Stayed 4 nights in Nov 2019

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with friendly and helpful staff
The hotel was really nice and the staff helpful and friendly. We stayed for 5 nights and the food was great but pretty much the same for every meal. There’s plenty of variety to change what you select but it would be nice to have a differing selection for a longer stay. It’s quite a way from Tulum centre but this isn’t a bad thing as it is a nice quiet location. It’s about £12 in a taxi into town but a collectivo from the end of the street is about £1.20
Stayed 5 nights in Jul 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
They turned off the water without letting us know and we were taking showers. Beds were hard. It was like sleeping on the floor. Air conditioner wasn't working well. Rooms were hot. Beds only have a sheet on the bed.
Stayed 2 nights in Apr 2019

4/10 Poor

Heidi

Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The hotel is situated on the beach very nice . Rooms do need updating the ac didn’t work and the water temperature in bathroom needs to be regulated as often it was scolding hot water without notice . Food is good but the resort is full of Italians .
Stayed 8 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2019

4/10 Poor

Verified traveller

Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2018

10/10 Excellent

Dianne, Canada

Liked: Cleanliness, staff & service, property conditions & facilities
Great on the beach location. Food was good and staff were helpful. Highly recommended.
Stayed 3 nights in Nov 2018

8/10 Good

P, El Paso, Texas

Liked: Staff & service
Disliked: Room comfort
Great experience for the price
We stayed at this resort for two nights in early July. Overall, I was pleased with my experience at PavoReal. The staff were friendly and helpful; the property is quaint and well-kept; and the food definitely exceeded expectations, with a large variety of high-quality Italian food at each meal. Keep in mind, this is a very Italian-centric resort that caters almost exclusively to its Italian clientele. I believe we were the only two non-Italians at the resort when we were there. Complaints: The rooms are quite hot and musky. The AC unit is above the front door, around the corner from the bed, making it insuffienct to properly cool the rooms at night. The mattresses and pillows are VERY hard and uncomfortable. I couldn’t sleep at all the first night. We ended up staying our second night at an Airbnb just so we could sleep properly, then came back for breakfast. Additionally, the pools have very inconvenient hours: 8am-5pm. My other complaint would be the loud bar music that plays each night until past 10pm. As others have commented, this makes it fairly difficult to sleep. So yes, this is a great resort for the price. But the rooms leave one wanting.
Stayed 2 nights in Jun 2018

10/10 Excellent

Rosemary, Pittsburgh PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful smaller size all inclusive
The small size of this resort allows for much more personal attention from the staff. They are terrific. Unfortunately I broke my foot while down there. They couldn't have been more helpful. Staff all attempt to communicate and do a great job. Only downside for Americans is that the majority of the visitors were Italian. That was OK for us but difficult for our 10yr old daughter to find someone to play with.
Stayed 7 nights in Jun 2018

8/10 Good

Rocio, Junior Suite, ocean front

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wake up to the beach right at your doorstep
Very pleasant, laid back experience. The staff were very friendly, great service and helpful. Breakfast, lunch and dinner all included in the room rates, just make sure you come to the restaurant on time. =)
Stayed 3 nights in May 2018

10/10 Excellent

TEXAS, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a FANTASTIC experience, will return ASAP . BRAVO!!! Thank you to *Abraham( front desk) *Said ( bravo host) *Chef & Staff ( delicious food) *Marco, Freddie, Eliseo ( Great cocktails and service by the beach) **GREAT JOB GUYS** THANK YOU!!! from Texas
Stayed 6 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great
This resort was quiet and small. Perfect for us. The snorkeling of the beach was amazing
Stayed 3 nights in Apr 2018

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Riviera Maya
Excellent beach location and access! Offered great tours to the Mayan ruins and other destinations. The food was fantastic and the staff friendly. Has its own Cenote on the beach! Family friendly and secure. Snorkeling on the reef is superb.

2/10 Terrible

Ignacio, Chile

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Broke a tooth in restaurant. Hotel didn’t care.
I broke a tooth while eating in the hotels restaurant and they decided not to do anything about it. Short story, don’t stay here. Long story, keep on reading. I’m currently on my 4th day here in Pavo Real and I’m leaving tomorrow morning. On my second night here, I chewed on something hard while having dinner at the hotels restaurant and broke a teeth. After dinner, I calmly went to the bathroom, confirmed that what I had in my hand were dental fragments and went to the reception. They had a mixed reaction, asking me if I needed a doctor but at the same time laying doubts on their foods fault (they insisted I had no proof, but I stopped eating immediately after the incident and my plate was swiftly taken away). The managers (Lisette Caballero and Ana Cortes) were not there, so I was told that I would have an answer on the hotels response on the next day (I left a written complaint, which was signed by public relations manager. Picture attached). This finally took a full 48 hours and I was just told that the hotel would take no responsability since I had no proof on this being their fault. Walking out of their restaurant with 3 pieces of my molar in my hand seemed not to be enough for these people (picture attached). They also lied in the process, stating that the roasted meat I ate that day had no bones in it, which is false according to a worker from the kitchen I spoke to the next day. Next week we are filing a formal complaint with the corresponding authorities.
Stayed 4 nights in Mar 2018

8/10 Good

Charles , Tennessee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful visit to a quality hotel. Staff was very friendly and resort clean and set up perfectly for some R & R.
Stayed 1 night in Mar 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Authentic colorful look, far from S. Tulum strip
It's a lovely hotel with an authentic decor and look, great ocean view rooms and nice pools overlooking the ocean as well. The hotel is full-board meaning it included meals for us with our room stay, unfortunately we were underwhelmed by the selection and quality of the food. Besides fresh fruit and an omelette station, the food options and quality were very average - we only tried the main buffet restaurant. Fresh coffee was not available at all, only machine (pre-mix) coffee and this was unexpected. Another surprise was NOT having wi-fi included in the room stay stay, of course it's available with an additional fee however we travel and these days it's rare to come-by hotels and properties without wi-fi included. The hotel lobby wi-fi was very patchy. The Hotel hosts evening events however it was entirely in Italian and catered to Italian guests and while we LOVE anything Italian, we don't speak the language and were visiting Mexico so it threw us off. The hotel staff were very friendly. The distance from the South end of the Tulum strip is a bit far from the main happening areas in town. Overall it's a nice hotel but in my opinion it's a decent option for families looking to be away from the Tulum town, South end beach and restaurants. There isn't much to do close-by so having a rental car is recommended.
Stayed 2 nights in Mar 2018

4/10 Poor

Linda, Miami, FL

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed - could have been a great visit
First, front desk won't take American Express. Then they want to charge $161 for room deposit. Never mention that you must return the beach towels to the front desk when leaving so at checkout this required an additional trip back to the room. Room shower leaks all over the floor. The cheap plastic toilet seat SHIFTS every time you use it so it is very uncomfortable. Must brush teeth with bottled water, yet no free water bottels supplied in the room. Super small rooms for the price is very disappointing. Ants in bathroom sink. No closet to actually hand clothes. If you don't leave key in slot, A/C stops while you are absent so you must work with just one room key instead of two. Wifi an additional fee after paying high price for tiny room. Staff very, very friendly and food was very good - we liked the wide selection of food. Sorry but we can't recommend this place - it's too overpriced for poor rooms. Security seems adequate. Thanks for listening - much potential here but you need to do better.
Stayed 1 night in Feb 2018

6/10 Okay

Priscilla, Tonasket WA

Liked: Cleanliness, staff & service
Disliked: Room comfort
Beach resort out of town
The hotel has buffet meals three times a day included. The food is better than average. Beer is included with meals but not wine. Our room was too close to where all the group activities were for our taste, loud music and announcements. The fan did not work and the bathroom smelled bad. My stuff got locked in the safe and I couldn’t get it open but the beach was beautiful and it was warm and sunny and they had rooms the day before for half what other beach hotels cost in the area
Stayed 2 nights in Feb 2018

6/10 Okay

Danny, Québec, Canada

Liked: Cleanliness, staff & service
Very nice location
Had to change rooms 3 times on arrival day! First room door lock was under repair. Second room, TV did not work, third room was ok but we lost the better view! Staff friendly but the food disappointed us quite a bit! No soup at lunch time.
Stayed 2 nights in Jan 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
What a rip off
If you like loud music blaring in your room from 8 am till 11 pm you’ll love this place. If you’d like to sleep at all go somewhere else.
Stayed 5 nights in Jan 2018