Excellent experience. I was relieved that the property manager's failure to respond to ANY of my pre-stay emails was not reflective of the customer service of the property itself. I would imagine this property manager manages this and maybe some other condos in this location (Lionsquare Lodge) but the real people working at the property were amazing and provided top notch customer service.
Highlights:
Pool was great, (this was one of my questions to property manager- so I will give you a heads up)- no, you don't need reservations to visit the pool and your pool time will not be limited. You are expected to social distance and there is a max capacity at pool but this was never an issue- even during a summer weekend. Most guests on property were wearing masks and respectful (unfortunately the Village and hiking trails were another story)
Front desk service was excellent- young man named John very helpful, two other young men also working front desk, very professional and always helpful and cheerful- even with COVID "rules" we were able to get late check out on my husband's birthday, much appreciated!
Location! You really can't beat this location. Note: this "North" building is separate (a short walk across parking lot) from main Lodge building where restaurant and pool are. It wasn't a big deal to us.
Condo: this was more than adequate for our family of 4 with 2 teens. The kitchen/living space were LARGE and well-equipped. The 2nd bedroom is somewhat small and cramped but the en suite bathroom is a nice feature. The master is adequate. One thing to note, they do tell you in the booking that there is NO AIR conditioning but fans are provided. The condo does get very very warm during the day and even with windows open and fans on it was still too warm in bedrooms. It wasn't a deal breaker for me but just be aware.
Overall- excellent stay- I would recommend. If the property manager ignores your questions like mine, just call the front desk of the property itself!