6/10 Satisfaisant
Galey G.
8 mars 2025
Les points forts : Propreté
False advertising on vrbo
We thought we were staying at the arabell and it was not accurate.. we were in a townhouse nearby that was given access to the arabell. the picture led you to believe you were in the arabell. then the day before was notified our spot was not available due to some "emeregency" and we were moved to a different location. We paid for 5 bedrooms and moved to a 4 bedroom. I think we should get a 20% discount as we had to crush into a smaller unit ... the small print said they could change and i think that is totally wrong for vrbo... you know what unit you are getting .. i called a week before to ask what the beds were and they said they could not tell us yet as it had not be "assigned".. what the heck... vrbo should be a definate spot and known... vrbo should kick that group out becaue they are ruining the reason i liked vrbo.. Please give us some money back... this was malpractise as far as i am concerned Look at the picture.. it is the arrabel.... not the "townhouse" where ever that is.
Galey G.
Séjour de 6 nuits en mars 2025