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Pan Pacific Vancouver

4.5 star property
VIP Access

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Photo gallery for Pan Pacific Vancouver

Outdoor pool, open 8:00 AM to 9:00 PM, pool loungers
Deluxe Room, 1 King Bed, Harbour View | Premium bedding, down duvets, pillow-top beds, in-room safe
Pacific Club, Deluxe Room, 1 King Bed, Harbour View | Premium bedding, down duvets, pillow-top beds, in-room safe
Pacific Club, Deluxe Room, 2 Double Beds, City View | Premium bedding, down duvets, pillow-top beds, in-room safe
Couples treatment room(s), hot tub, steam room, body treatments

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Pool
  • Spa
  • Bar
  • Room service
  • Gym

Explore the area

Map
999 Canada Pl, Vancouver, BC, V6C3B5
  • Canada Place Cruise Ship Terminal
    ‪1 min walk‬
  • Canada Place
    ‪2 min walk‬
  • Vancouver Waterfront
    ‪7 min walk‬
  • Vancouver, BC (YVR-Vancouver Intl.)
    ‪32 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Pacific Club, Suite, 1 King Bed with Sofa bed, City View

Pacific Club, Suite, 1 King Bed with Sofa bed, City View | Premium bedding, down duvets, pillow-top beds, in-room safe

Pacific Club, Suite, 1 King Bed with Sofa bed, City View

  • 51 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed, City View

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed, City View

  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Harbour View

Deluxe Room, 2 Double Beds, Harbour View | Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 2 Double Beds, Harbour View

  • 32 sq m
  • Harbour view
  • Sleeps 4
  • 2 Double Beds

View all photos for Pacific Club, Deluxe Room, 1 King Bed , City View

Pacific Club, Deluxe Room, 1 King Bed , City View | Premium bedding, down duvets, pillow-top beds, in-room safe

Pacific Club, Deluxe Room, 1 King Bed , City View

  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 1 King Bed

Premier Room, 1 King Bed | Premium bedding, down duvets, pillow-top beds, in-room safe

Premier Room, 1 King Bed

  • 42 sq m
  • Harbour view
  • Sleeps 2
  • 1 King Bed

View all photos for Pacific Club, Deluxe Room, 1 King Bed, Harbour View

Pacific Club, Deluxe Room, 1 King Bed, Harbour View | Premium bedding, down duvets, pillow-top beds, in-room safe

Pacific Club, Deluxe Room, 1 King Bed, Harbour View

  • 32 sq m
  • Harbour view
  • Sleeps 2
  • 1 King Bed

View all photos for Pacific Club, Deluxe Room, 2 Double Beds, City View

Pacific Club, Deluxe Room, 2 Double Beds, City View | Premium bedding, down duvets, pillow-top beds, in-room safe

Pacific Club, Deluxe Room, 2 Double Beds, City View

  • 32 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Premier Room, 2 Double Beds, Harbour View

Premier Room, 2 Double Beds, Harbour View | Premium bedding, down duvets, pillow-top beds, in-room safe

Premier Room, 2 Double Beds, Harbour View

  • 42 sq m
  • Harbour view
  • Sleeps 4
  • 2 Double Beds

View all photos for Panoramic Room, Harbour View

Panoramic Room, Harbour View | Premium bedding, down duvets, pillow-top beds, in-room safe

Panoramic Room, Harbour View

  • 49 sq m
  • Harbour view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Harbour View

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed, Harbour View

  • 32 sq m
  • Harbour view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, City View

Deluxe Double Room, City View | Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Double Room, City View

  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Harbour View

Suite, 1 King Bed, Harbour View | Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 King Bed, Harbour View

  • 82 sq m
  • Harbour view
  • Sleeps 4
  • 1 King Bed

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About this property

Pan Pacific Vancouver

Eco-certified hotel connected to the convention centre in Vancouver with 3 restaurants
3 restaurants, a full-service spa and an outdoor pool are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a fitness centre, a bar/lounge and a sauna are on-site. Housekeeping is available on request.
Pan Pacific Vancouver offers 503 accommodations with a safe and coffee/tea makers. Pillowtop beds feature down duvets and premium bedding. 55-inch LCD televisions come with cable channels and pay-per-view films. Bathrooms include bathrobes, designer toiletries, complimentary toiletries and hairdryers.

This Vancouver hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

An outdoor pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Spa Utopia has 10 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a mud bath, a hot tub and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

Our customers tell us that they can't get enough of the pool at Pan Pacific Vancouver. During your stay, you'll be connected to the convention centre and just a quick walk from Canada Place Cruise Ship Terminal. You'll find features such as free WiFi in public areas, plus 3 restaurants and a full-service spa. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi in some public areas
  • Drinking and dining options include 3 restaurants, a coffee shop and a bar/lounge
  • Buffet breakfast served daily for a fee
  • WiFi and wired Internet for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Indulge with deep-tissue massages, mud baths or aromatherapy at Spa Utopia
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym and a sauna
  • Guests love the breakfast and restaurant
  • Steps from Canada Place Cruise Ship Terminal and Canada Place
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Pan Pacific Vancouver offers its guests a full-service spa, an outdoor pool, and Access to hot tub. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre, meeting rooms, and limo/town car service. A fitness centre, a sauna, and spa services are also featured at the eco-certified Pan Pacific Vancouver. For a fee, parking is available.

This Vancouver hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 11:00 AM.
Pan Pacific Vancouver has 3 restaurants serving breakfast, lunch and dinner.
Five Sails – On-site fine-dining restaurant.
Late-night fare is available from 24-hour room service.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Dutch, English, Filipino, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (CAD 5.95 per night); wired internet (surcharge)
  • Available in some public areas: Free WiFi; wired internet (CAD 5.95 per night)
  • WiFi in public areas is free for up to 2 hours per day

Parking and transport

  • Height restrictions apply for on-site parking
  • Ski shuttle nearby
  • Limo/town car service
  • Parking on site (CAD 58 per night; includes in/out privileges)
  • Valet parking on site (CAD 75 per night; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: CAD 52 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Coal Harbour Bar
  • Five Sails
  • Oceans 999

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Sauna
  • Shopping
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Mud bath
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 9 accessible parking spaces
  • Assistive listening devices
  • Handrails in stairways (84 centimetre high)
  • Lift (107 centimetre wide door)
  • Low-height door lock
  • Low-height view port in door
  • Pool access ramp on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (117 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways (86 centimetre wide)

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Towels provided

Entertainment

  • 55-inch LCD TV with cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Minimum check-in age - 19

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CAD 40 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 100 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CAD 52 per person
  • Fee for in-room wireless Internet: CAD 5.95 per night (rates may vary)
  • Fee for in-room wired Internet: CAD 5.95 per night (rates may vary)
  • Fee for wired Internet in public areas: CAD 5.95 per night (rates may vary)
  • Self-parking fee: CAD 58 per night (in/out privileges)
  • Valet parking fee: CAD 75 per night (in/out privileges)
  • Pet fee: CAD 40 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free WiFi in public areas is limited to 2 hours per day.

Property is also known as

Pacific Pan
Pacific Vancouver
Pan Pacific Hotel
Pan Pacific Hotel Vancouver
Pan Pacific Vancouver
Pan Vancouver
Vancouver Pacific
Vancouver Pan Pacific
Pan Pacific Vancouver Hotel Vancouver
Pan Pacific Vancouver Hotel
Pan Pacific
Pan Pacific Vancouver Hotel
Pan Pacific Vancouver Vancouver
Pan Pacific Vancouver Hotel Vancouver

Pan Pacific Vancouver Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 3120 out of 4332 reviews
Rating 8 - Good. 697 out of 4332 reviews
Rating 6 - Okay. 293 out of 4332 reviews
Rating 4 - Poor. 139 out of 4332 reviews
Rating 2 - Terrible. 83 out of 4332 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Darin

Stayed 1 night in Dec 2024

8/10 Good

Xum Franco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, but pricey.
Stayed 1 night in Dec 2024

10/10 Excellent

Kirsten

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic!
Stayed 1 night in Dec 2024

10/10 Excellent

Janet, Yucaipa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So centrally located. Easy to get to with the train from the airport. The pool was fabulous!
Stayed 2 nights in Dec 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Usually stay at the fairmont waterfront across the street. This was much nicer and I will definitely consider switching to the pan pacific moving forward.
Stayed 1 night in Dec 2024

10/10 Excellent

Amelia

Stayed 4 nights in Nov 2024

10/10 Excellent

Ginger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and the view of the bay was amazing
Stayed 1 night in Aug 2024

8/10 Good

Esther, Woodinville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always like staying here. Clean and convenient. Parking is easy and never have problems.
Stayed 1 night in Aug 2024

8/10 Good

Katie

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Garry, Ladysmith

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to places I needed to be.
Stayed 3 nights in Dec 2024

8/10 Good

Alice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

8/10 Good

Ramandeep

Stayed 1 night in Dec 2024

10/10 Excellent

Natalee, Anna

Liked: Amenities
The hotel staff is amazing! We stayed there for our anniversary and they were able to upgrade our room for our special event. The hotel bar staff are also very accommodating and friendly. The hotel is absolutely gorgeous!
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

10/10 Excellent

cam

Stayed 1 night in Dec 2024

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived very early.. 9:30 am and they found us a room. We splurged and stayed on the club floor - the lounge was EXCELLENT with delicious food, breakfast, etc and wonderful staff. The gym is in a funny location but very good and the heated pool was a treat in December.
Stayed 2 nights in Dec 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stunning views, subpar service
I was surprised by how overworked, rushed, and borderline rude the staff was at this, presumably, 5-star hotel. And in Canada (where people are supposedly nice). The food was meh (overpriced, with a $6 charge for delivery to the room; haven’t seen such delivery charges before), the gym was very meh (tiny, had barely any equipment); I didn’t have time to check out their pool, but something tells me it was likely just ok as well. The views from the hotel were stunning though. But honestly, no views can compensate for a lack of hospitality. I would stay again if I’m visiting for a conference at the convention center, but would avoid for personal travel or vacation.
Stayed 6 nights in Dec 2024

8/10 Good

nathan, Surrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The workers were very polite and service was quick.
Stayed 1 night in Dec 2024

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here! The view was amazing! The staff was so nice and friendly. The room was clean, even the hidden spots!
Stayed 1 night in Dec 2024

6/10 Okay

Rob

Stayed 2 nights in Dec 2024

2/10 Terrible

David

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
So when we checked in, their water was not working. I get it. They need to maintenance. But no one at the checkin told us to expect anything like that. Get to the room and use the washroom … guess what … can’t wash my hands. They gave us two “free” bottles of water. So one was immediately designated for washing hands. I called the front desk. “Don’t worry … it’ll be back on by 6:30.” That came and went, and no water. I called 3 more times between 7 & 10 asking for water bottles and when the water would come back on. Promises that water would be delivered. But it never was. At 2am the hot water came back on. The cold didn’t come back until later in the day and it was a lovely brown. Also - the room was as cold as a tomb and wouldn’t warm up. Maybe related to the water problem? I don’t know. We were there for two days. Apology or explanation of any sort from the management? Nope. Compensation??!! Nope. They did offer a free breakfast. Wooo wooo. Buffet was okay. But no where near what I’d expect for compensation of a hotel with this price. Would I stay at Pan Pacific again? Sadly, nope.
Stayed 2 nights in Dec 2024

10/10 Excellent

Andrei

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property in the best part of the city. It is expensive but we got VIP upgrade of our room to a suite. Service is outstanding, on time, high quality.
Stayed 2 nights in Dec 2024

10/10 Excellent

Sean

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to Christmas market, amazing restaurants. Staff are always friendly and helpful. Amazing view of harbour.
Stayed 1 night in Dec 2024

8/10 Good

Lindsay, Whitehorse

Travelled with family
Liked: Staff & service, amenities
The service is always impeccable and there is a waitress at the restaurant who has been there forever and is the absolute best. The downside for me this time was that we had no water in the building for over 12 hours and it kept dragging on longer than expected, not the hotels fault. There was stains on the mattress and something sprayed on the ceiling so was looking a bit run down. You can’t beat the location or service though!!
Stayed 2 nights in Dec 2024

6/10 Okay

sukhvir

It was good.
Stayed 2 nights in Nov 2024