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SureStay Hotel by Best Western North Vancouver Capilano

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for SureStay Hotel by Best Western North Vancouver Capilano

Lobby
Exterior
Individually furnished, desk, laptop workspace, iron/ironing board
Exterior
Exterior

Reviews

8.2 out of 10

Very good

Popular amenities

  • 24/7 front desk
  • Laundry

Explore the area

Map
1634 Capilano Road, District of North Vancouver, BC, V7P 3B4
  • Park Royal
    15 min walk
  • Capilano Suspension Bridge
    2 min drive
  • Stanley Park
    3 min drive
  • Vancouver, BC (CXH-Vancouver Harbour Seaplane Base)
    17 min drive

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • 18 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Multiple Beds, Non Smoking, Kitchen (with Sofabed)

Combined shower/bathtub, free toiletries, hair dryer, towels

Suite, Multiple Beds, Non Smoking, Kitchen (with Sofabed)

  • 19 sq m
  • Sleeps 6
  • 3 Single Beds and 1 Double Sofa Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking

  • 18 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

  • 18 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Individually furnished, desk, laptop workspace, iron/ironing board

Suite, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking

  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Individually furnished, desk, laptop workspace, iron/ironing board

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 19 sq m
  • Sleeps 2
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

Individually furnished, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

  • 19 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

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Exterior

Grand Park Hotel & Suites Downtown Vancouver, Ascend Hotel Collection

Free WiFi
Restaurant
Air conditioning
Gym
3.9 out of 5, Good, (743)
The price is CHF 391
for 1 night
includes taxes & fees
12 Dec - 13 Dec
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About this property

SureStay Hotel by Best Western North Vancouver Capilano

Hotel with free parking, near Stanley Park
This hotel features a restaurant, a seasonal outdoor pool and laundry facilities. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk and tour/ticket assistance are on-site. Housekeeping is available on request.
SureStay Hotel by Best Western North Vancouver Capilano offers 74 air-conditioned accommodations, which are accessible via exterior corridors, and features coffee/tea makers and a hairdryer. Each accommodation is individually furnished. 32-inch flat-screen televisions come with cable channels.

Bathrooms include a combined bath/shower unit and complimentary toiletries. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include a seasonal outdoor pool.
Our customers tell us that they can't get enough of the helpful staff at SureStay Hotel by Best Western North Vancouver Capilano. During your stay, you'll be within walking distance of Capilano Suspension Bridge. Enjoy features like free WiFi in public areas and free self-parking, plus a restaurant.
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Enjoy a bite to eat at the restaurant
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include tour or ticket assistance
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 3-minute drive from Stanley Park and a few minutes from The Shipyards
There's a restaurant on site. WiFi is free in public spaces. A seasonal outdoor pool, tour/ticket assistance, and laundry facilities are also featured at SureStay Hotel by Best Western North Vancouver Capilano. Free self parking is available.

Smoking is allowed in designated areas at this District of North Vancouver hotel.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:00 AM to 1:00 PM.
SureStay Hotel by Best Western North Vancouver Capilano has a restaurant on site.

Languages

Arabic, Chinese (Cantonese), English, Farsi, Filipino, Hindi, Vietnamese

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 1:00 PM for a fee: CAD 17 to 35 for adults and CAD 10 to 20 for children
  • A restaurant

Family friendly

  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Housekeeping (on request)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 1:00 AM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately CAD 17 to 35 for adults and CAD 10 to 20 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival.

We should mention

  • The seasonal pool will open on 21 May and close on 01 October.
  • Children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't served at SureStay Hotel by Best Western North Vancouver Capilano.

Property is also known as

Best Western Capilano
Best Western Capilano Inn
Best Western Capilano Inn North Vancouver
Best Western Capilano North Vancouver
Capilano Best Western
Capilano Inn
Best Western Capilano Hotel North Vancouver
Best Western Capilano Inn And Suites
Best Western North Vancouver
North Vancouver Best Western
Best Western Capilano Inn District of North Vancouver
Best Western Capilano District of North Vancouver
Surestay By Vancouver Capilano
SureStay Hotel by Best Western North Vancouver Capilano Hotel

SureStay Hotel by Best Western North Vancouver Capilano Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 461 out of 1155 reviews" "
Rating 8 - Good. 420 out of 1155 reviews" "
Rating 6 - Okay. 151 out of 1155 reviews" "
Rating 4 - Poor. 74 out of 1155 reviews" "
Rating 2 - Terrible. 49 out of 1155 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

L A

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

HAILIN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AC is too noisy.
Stayed 2 nights in Aug 2024

4/10 Poor

Linda

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We left after 2 nights of a 5-night planned stay mostly because of rainy weather, but also because our unit wasn't comfortable enough to stay in while we waited for it to clear. The staff were super nice, but the rooms are overpriced and the motel is in a noisy, high traffic area. The grounds and units are dated, worn, and musty. The pool is surrounded by the parking lot. The entrance is situated between two traffic lights on one of the busiest roads in North Van. The surrounding area is not very walkable. Nice, affordable accommodations in North Van are very limited, but we'll stay anywhere else next time.
Stayed 5 nights in Aug 2024

2/10 Terrible

Clementine

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Was not happy about room bed hard Big flys in room
Stayed 1 night in Aug 2024

6/10 Okay

Ricky

Travelled with partner
Was over all good
Stayed 1 night in Aug 2024

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little family spot with great location
Great location with easy access to highway, Lions Gate bridge to Stanley Park and downtown and surprisingly quiet given how close it was to some busier streets. The look is a little dated but great staff and really reasonable pricing (for Vancouver) made up for any minor shortcomings
Stayed 3 nights in Aug 2024

10/10 Excellent

Jesus

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant, delicious food and good service
Stayed 2 nights in Aug 2024

2/10 Terrible

Linda

Disliked: Staff & service, property conditions & facilities
This property is extremely outdated for the price. The noise from the people upstairs were very noisy. The A/C was very antiquated and noisy. Beds were not comfortable. I would never stay at this BW again. Gross and disgusting.
Stayed 1 night in Aug 2024

8/10 Good

courtney

Stayed 1 night in Aug 2024

10/10 Excellent

Ruoyu

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay in north Vancouver, very comfy bed
Stayed 1 night in Aug 2024

4/10 Poor

Natalya

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Meh. It was fine.
Stayed 1 night in Aug 2024

10/10 Excellent

valerie j

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super stay for me
Very quiet, close to the venue we were visiting front desk very helpful and pleasant room was spotless. comfortable beds and lots of parking Very impressed with the hotel will be returning soon price was very good too Totally impressed
Stayed 2 nights in Aug 2024

10/10 Excellent

Kaye

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

2/10 Terrible

Punit

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Dennis, St Albert

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We stayed in a large suite with a kitchenette and king sized bed and really enjoyed the size and convenience it offered. We will certainly try to book this unit on our next Vancouver trip.
Stayed 4 nights in Aug 2024

10/10 Excellent

Brian, CALEDONIA

Liked: Cleanliness, staff & service
This place was affordable and clean and had free parking. It’s a short bus ride away from downtown which feels like an express bus because the last stop before Vancouver is at the corner by this hotel and the next stop is past Stanley park. It’s not a luxury hotel and the rooms are a little dated but it was clean and affordable compared to some other options around Vancouver. I would stay here again
Stayed 3 nights in Aug 2024

10/10 Excellent

Erika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

6/10 Okay

Angela

Liked: Staff & service
Stayed 1 night in Aug 2024

6/10 Okay

Theodore, Sparks

Reasonable price
Stayed 1 night in Aug 2024

8/10 Good

Kate

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Older hitel however ir is spotless. Only issue we had was the door keys
Stayed 2 nights in Aug 2024

8/10 Good

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Jacek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely recommended. Good location.
Stayed 3 nights in Aug 2024

10/10 Excellent

Jenny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ladies at the front desk were very polite. I saw the pool as we were walking to our room. If we stayed longer I'm sure we would of used it. We walked into the room and the first thing I noticed was that there was a living room and a bedroom. I saw the area you can use as a kitchen. I think this for me is a unique place with all the amenities around.
Stayed 1 night in Aug 2024

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A simple, clean, quiet stay in Vancouver for a great price with some of the most comfortable beds I’ve slept on in a hotel. The staff were very friendly and helpful. Great location. We would definitely stay here again. (Family of 4 with 10 and 12 y/o)
Stayed 1 night in Aug 2024