What a horrible experience. There's nothing worse than dealing with people who make excuses and don't own up to their mistakes.
Well maybe one of the things that is worse is traveling all day with young kids, nearing your destination, still not having heard anything about the entry process into your rental. Then arriving at your destination and being locked out for over an hour, all the while having hungry kids screaming.
Check-in is at 4 PM, I started sending out messages around 3PM, and didn't hear anything until after 5PM. Once I actually spoke to the manager I was told "I thought I left the door unlocked." And in my inbox, I got another excuse: "I thought you were going to use the app to get in." Both of these EXCUSES are garbage. I'm not a psychic. How would I know how to get in if I didn't get a single message about it?!?!
The place was clean and nice, but be prepared to bring all of your own cooking ingredients. There's no cooking oil or salt. Really... you can't provide some cooking oil or salt?!?!
Just a horrible experience. Management is extremely poor.