2/10 Terrible
Amalia
9 Apr 2025
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Disappointing Stay – Misleading Listing and No Com
Our recent stay at this hotel in Venice was, unfortunately, the worst we’ve experienced—and we travel often. What was promised on the website did not reflect the reality at all, and it made for an uncomfortable few days that left us frustrated and disappointed. To start, the listing advertised that the room had central air, which played a big role in our decision to book. However, when we arrived, we found that the air conditioning in the room did not work at all. With no staff on-site at night and no way to contact anyone (unless we had WhatsApp), there was absolutely nothing we could do about it. We tried opening the windows, but that only let in small bugs, and the room quickly became hot and stuffy. It made for a very unpleasant night.The condition of the hotel itself was far from ideal. We understand that Venice is a very old city and that charm often comes with age—but this place felt more neglected than charming. The floors in our room were noticeably uneven, and even the bed was slanted. I ended up sleeping on my husband’s side because the bed tilted in that direction. It was genuinely uncomfortable and unlike anything we’ve experienced in other older European hotels. Overall, this stay was not at all what we expected. We can deal with older accommodations and modest settings, but basic comfort and communication should never be optional. This hotel fell short on too many fronts, and we would not stay here again or recommend it to others.
Amalia
Stayed 2 nights in Mar 2025