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Carlton Capri Hotel

3.0 star property

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Photo gallery for Carlton Capri Hotel

Room amenity
Creator video - submitted by Vashina Natalia
Buffet
Exterior
Superior Double or Twin Room | Down duvets, minibar, in-room safe, soundproofing

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Bar
  • Laundry room
  • Room service

Explore the area

View in a map
S Croce 595/a, Venice, VE, 30135
  • Place, Piazzale Roma
    ‪3 min walk‬
  • Place, Grand Canal
    ‪3 min walk‬
  • Place, Port of Venice
    ‪10 min walk‬
  • Airport, Venice (VCE-Marco Polo)
    ‪28 min drive‬

Room options

View all photos for Superior Double or Twin Room

Down duvets, minibar, in-room safe, soundproofing

Superior Double or Twin Room

9.4 out of 10
Exceptional
(6 reviews)
  • 16 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Superior Triple Room

Down duvets, minibar, in-room safe, soundproofing

Superior Triple Room

8.0 out of 10
Very good
(7 reviews)
  • 22 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

View all photos for Single Room

Down duvets, minibar, in-room safe, soundproofing

Single Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 1
  • 1 Single Bed

View all photos for Double Room Single Use

Down duvets, minibar, in-room safe, soundproofing

Double Room Single Use

8.0 out of 10
Very good
(1 review)
  • Sleeps 1
  • 1 Single Bed

View all photos for Double Room

Double Room | Down duvets, minibar, in-room safe, soundproofing

Double Room

9.0 out of 10
Wonderful
(7 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room

Down duvets, minibar, in-room safe, soundproofing

Twin Room

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room

Family Room | Down duvets, minibar, in-room safe, soundproofing

Family Room

  • Sleeps 4
  • 1 Double Bed and 2 Single Beds OR 4 Single Beds

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About this property

Carlton Capri Hotel

Hotel with a restaurant, 5-minute walk to Piazzale Roma
A restaurant, a bar/lounge and a snack bar/deli are available at this smoke-free hotel. WiFi in public areas is free. Additionally, concierge services, dry cleaning and laundry facilities are on-site.
Carlton Capri Hotel offers 36 air-conditioned accommodations with minibars and a safe. Beds feature down duvets. Satellite televisions are provided.

Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Our customers tell us they can't get enough of Carlton Capri Hotel's great location. During your stay, you're just a quick walk from Piazzale Roma. Free WiFi in public areas, a restaurant and a bar are available.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the location and the helpful staff
  • Within a 10-minute walk of Piazzale Roma and Grand Canal
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Multilingual staff, tour/ticket assistance, and concierge services are also featured at Carlton Capri Hotel.

This 3-star Venice hotel is smoke free.

Restaurant La Cupola – This restaurant serves lunch and dinner.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Offsite parking available (EUR 30 per day)

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Restaurant La Cupola

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Accessibility

  • Lift

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Minibar
  • Room service

More

  • Air conditioning
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2:00 PM

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booking their stay in Venice are kindly requested to visit the #EnjoyRespectVenezia site www.comune.venezia.it/en/content/enjoyrespectvenezia for important information and regulations applied in the city.
On certain dates of the year, visitors must pay an access fee of EUR 5-10 per person per day to enter Venice. Those with accommodation in Venice are exempt from paying this. Guests must however request an exemption voucher in advance and present it with an identity document on arrival. To check affected dates, fees and request an exemption, visit cda.ve.it/en/.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and will be collected at the property. This tax does not apply to residents of Venice City and children under 10 years of age. Further exemptions may apply to patients and their companions, and people staying in the city for specific purposes/duties, subject to the submission of proper documents to the property. A 30 per cent reduction applies from 1–31 January.
  • A tax is imposed by the city: From 1 January to 31 January, EUR 2.40 per person, per night for adults; EUR 1.20 per night for guests aged 10-16 years old.
  • A tax is imposed by the city: From 1 February to 31 December, EUR 3.50 per person, per night for adults; EUR 1.70 per night for guests aged 10-16 years old.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: EUR 30 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Carlton Capri
Carlton Capri Hotel
Carlton Capri Hotel Venice
Carlton Capri Venice
Hotel Carlton Capri
Capri Hotel Venice
Carlton Capri Hotel Hotel
Carlton Capri Hotel Venice
Carlton Capri Hotel Hotel Venice

Carlton Capri Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 257 out of 735 reviews
Rating 8 - Good. 298 out of 735 reviews
Rating 6 - Okay. 132 out of 735 reviews
Rating 4 - Poor. 28 out of 735 reviews
Rating 2 - Terrible. 20 out of 735 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

gina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean room and helpful staff
Stayed 2 nights in Oct 2025

4/10 Poor

Anna

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty
Stayed 2 nights in Aug 2025

8/10 Good

Abby

Liked: Cleanliness, staff & service, property conditions & facilities
Property was very conveniently situated
Stayed 2 nights in Oct 2025

6/10 Okay

Angela

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I had a great experience at the hotel. However, I had a rude, uncomfortable experience with one of the staff when checking out. He was short with glasses and a buzz cut. The man was extremely rude and making weird comments about my lack of speaking Spanish because of my last name. He only apologized once he could tell how uncomfortable the comment made me and told my boyfriend that “he’s allowed to joke around with the guests”.
Stayed 1 night in Sep 2025

10/10 Excellent

gina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room temperature was good
Stayed 1 night in Oct 2025

8/10 Good

Carroll

Travelled with group
Rooms were very small but clean. Beds were fine. No luggage racks or storage. Tucked in a back ally where the gate was locked and we had to find our way in. We were not informed.
Stayed 2 nights in Sep 2025

10/10 Excellent

Dr satish

Liked: Cleanliness
Stayed 1 night in Sep 2025

2/10 Terrible

BALASUNDARRAJ

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
We booked the property thru Expedia for our vacation well in advance. We requested a king bed they say they don't guarantee king bed agreed. When we walked in it was a ridiculous shocker; a double queen bed was put together the beds were pushed apart and pillows were stuffed in between two twin beds. Then they put a king size mattress pad on top and covered with a fitted sheet(ya they faked a king bed). We rolled out of bed a few times in the night. As the bed was hanging out that part was not usable, and the middle part was too squishy with pillows underneath to sleep on, hence we were left with only about half of a twin bed area to sleep on. The management or expedia did nothing inspite of sharing the issue and showing pictures and videos. The staff took no responsibility for this. It was not all; there was a huge air cooling system sitting on the floor with a large pipe running out the window hence we were not able to close the curtains and it was right next to the bed so getting in and out of bed was a challenge and stressfull on the back. This was a horrible experience & waste of money. Expedia is sure loosing standards.
Stayed 3 nights in Sep 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Yoana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect
Stayed 2 nights in Aug 2025

2/10 Terrible

Lidice

Stayed 2 nights in Aug 2025

10/10 Excellent

Maribel

Liked: Cleanliness, staff & service, property conditions & facilities
Personal muy amable, locación excelente, muy limpio y las amenidades muy bonitas, pienso regresar a este lugar
Stayed 2 nights in Aug 2025

8/10 Good

Donna

Stayed 1 night in Aug 2025

6/10 Okay

Bo Kyung

Stayed 1 night in Jul 2025

4/10 Poor

Cristine

Travelled with group
Disliked: Staff & service
I don't like leaving a negative review but felt this needed to be said. This was our groups' last stop after touring Greece, Croatia, and Slovenia, and we were excited to experience Venice for our last two days abroad. The hotel is located a couple streets off the Grand Canal, and looked quaint and welcoming. It's a small hotel, with one small elevator that doesn't even service the third floor!? Most of us were on the 1st floor, so we used the stairs. The stairwell was dingy with worn indoor outdoor carpet, the rooms were spacious but dated, and the shower inside the tub was extremely difficult to maneuver around in. But the biggest disappointment was the attitude of the desk staff. There was only one person there at the time we arrived, which wasn't the problem. It was the rude and condescending way we were talked to when we asked any questions at all. There was an advertisement at the desk for a boat tour, and when we asked the cost, the gentleman told us we needed to book it through the hotel and the price would be $37 per person, then stated we each had to pay an upfront fee of $11 IN CASH at the time we booked. We asked about paying with a card because we didn't all have cash, and he told us cash only and 'just go to the ATM'. We left to explore and actually walked by a boat tour company and stopped to inquire... those tickets were $25 and it was a fabulous 4 hour tour we thoroughly enjoyed! On a nicer note, the hotel breakfast was excellent, and serving staff was too.
Stayed 2 nights in Jun 2025

10/10 Excellent

Angely

Stayed 1 night in Jul 2025

10/10 Excellent

Makinizi

Liked: Staff & service, property conditions & facilities
Had a great time here!! The staff were incredibly friendly, especially the daytime staff. This was a great hotel for the price. Better than expected by far. I didn’t understand how great a location it was until I was trying to carry my luggage through cobbled the streets of Venice. It is about a six minute walk from the train station.
Stayed 3 nights in Jul 2025

8/10 Good

Wendy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location and very friendly staff. The A/C was confusing and ours ending up being broken, but we were quickly given a new room and they made sure we were comfortable. The public transport made it very easy to get everywhere if you didn't want to walk.
Stayed 4 nights in Jul 2025

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The bathroom door could not be locked. The bed was alright but the service was great. Location was also amazing.
Stayed 3 nights in Jun 2025

6/10 Okay

Michelle

Travelled with family
Liked: Cleanliness
Stayed 2 nights in Jun 2025

6/10 Okay

Ricardo

Travelled with family
Liked: Cleanliness

Average accommodation

The pictures are misleading. The room is much smaller than presented. The breakfast is very average, the eggs were cold and cold meats were not cold( smelled a little funny as well) Location is amazing .
Stayed 2 nights in Jun 2025

8/10 Good

Sharlene

Liked: Cleanliness
A short distance off the the very busy Grand canal. Easy access to train and bus stations. Used a porter to transport suitcases over bridge 30 E. for 3 suitcases. Quiet rooms, air conditioning, good breakfast 10 E. Helpful staff.
Stayed 2 nights in Jun 2025

10/10 Excellent

Jiandong, Andover

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

Fadi, Baie d'Urfe

Stayed 2 nights in May 2025

10/10 Excellent

Kama

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic spot tucked away from all the hustle and bustle of the main areas but not far from any site you might wanna visit. Venice is very walkable and is a lovely old city. The hotel was clean well maintained. The staff was informative and efficient at job their job jobs. The breakfast buffet was wonderful; the coffee was delicious! We had a room with a doors that open above the front of the building onto a little courtyard. It was very relaxing. Will be back to visit.
Carlton Capri
Our room
Typical Venetian Canal
Stayed 1 night in May 2025