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Hilton Molino Stucky Venice

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hilton Molino Stucky Venice

Seasonal outdoor pool, pool umbrellas, pool loungers
Exterior
Family Suite | Living area | 40-inch LED TV with satellite channels, TV, toys
Exterior
Lobby

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Hot tub
    Hot tub
  • Bar
    Bar
  • Pool
    Pool
  • Pet-friendly
    Pet-friendly
  • Breakfast available
    Breakfast available
  • Spa
    Spa

Explore the area

Map
Isola Della Giudecca 810, Venice, 30133
  • Peggy Guggenheim Museum
    29 min walk
  • Grand Canal
    4 min drive
  • Piazzale Roma
    4 min drive
  • Venice (VCE-Marco Polo)
    25 min drive

Room options

View all photos for Presidential Suite

Presidential Suite | Living area | 40-inch LED TV with satellite channels, TV, toys

Presidential Suite

  • 300 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Tower)

Suite (Tower) | Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Suite (Tower)

  • 67 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite

Junior Suite | Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Junior Suite

  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite (Venice View)

Executive Suite (Venice View) | Living area | 40-inch LED TV with satellite channels, TV, toys

Executive Suite (Venice View)

  • 60 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite

Executive Suite | Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Executive Suite

  • 52 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Single Beds

Room, 2 Single Beds | Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Room, 2 Single Beds

  • 23 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed | Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Room, 1 King Bed

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (View)

Deluxe Room, 1 King Bed (View) | View from room

Deluxe Room, 1 King Bed (View)

  • 27 sq m
  • Canal view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 Queen Bed

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Superior Room, 1 Queen Bed

  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Deluxe Room, 1 King Bed

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Superior Room, 1 King Bed

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Deluxe Room, 2 Single Beds

  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Room, 1 King Bed

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Executive Room, 1 King Bed

  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 2 Single Beds

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Executive Room, 2 Single Beds

  • 27 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Room, 2 Single Beds (Venice View)

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Executive Room, 2 Single Beds (Venice View)

  • 27 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Room, 1 King Bed (Venice View)

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Executive Room, 1 King Bed (Venice View)

  • 27 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Superior Room, 2 Single Beds

  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Suite

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Family Suite

  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds (View)

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Deluxe Room, 2 Single Beds (View)

  • 27 sq m
  • Canal view
  • Sleeps 2
  • 2 Single Beds

Similar properties

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4.8 out of 5, Exceptional, (1006)
The price is CHF 163
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Palazzo Veneziano

About this property

Hilton Molino Stucky Venice

Luxury hotel connected to the convention centre in La Giudecca with 3 restaurants
3 restaurants, a full-service spa and 2 bars/lounges are available at this hotel. WiFi in public areas is free. Additionally, a 24-hour health club, a poolside bar and a sauna are on-site.
Hilton Molino Stucky Venice offers 379 air-conditioned accommodations with minibars and laptop-compatible safes. Each accommodation is individually furnished. 40-inch LED televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead, bidets, complimentary toiletries and hairdryers.

This Venice hotel provides wired and wireless Internet access (Wi-Fi speed: 25+ Mbps) for a surcharge. Business-friendly amenities include safes and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

A seasonal outdoor pool and Access to hot tub are on site. Other recreational amenities include a 24-hour health club and a sauna.
The on-site spa has 5 treatment rooms, including rooms for couples. Services include facials, body scrubs, body treatments and manicures and pedicures. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open selected days. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the pool at Hilton Molino Stucky Venice. During your stay, you'll be connected to the convention centre and just a quick walk from Giudecca 795. Enjoy features like free WiFi in public areas, plus 3 restaurants and 2 bars. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi in some public areas
  • Enjoy Italian cuisine at Aromi Restaurant, one of the property's 3 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • WiFi and wired Internet for a fee
  • Take a swim in the seasonal outdoor pool or soak in the hot tub
  • Indulge with body scrubs, facials or manicures and pedicures at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • Guests have great things to say about the helpful staff and the overall condition of the property
  • 1 mi (1.6 km) from Casa dei Tre Oci and 1.1 mi (1.8 km) from Teatro La Fenice
  • Local-area shuttle service available for a fee
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Hilton Molino Stucky Venice offers its guests a full-service spa, a 24-hour health club, and Access to hot tub. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. A seasonal outdoor pool, a sauna, and a rooftop terrace are also featured at the luxury Hilton Molino Stucky Venice. An area shuttle within 10 metres is available for a fee.

Smoking is allowed in designated areas at this 5-star Venice hotel.

For a fee, guests can enjoy buffet breakfast on weekdays from 7 AM to 10:30 AM and at the weekend from 7 AM to 10:30 AM.
Aromi Restaurant – This restaurant specialises in Italian cuisine and only serves dinner. Reservations are required.
Bacaromi Restaurant – This restaurant specialises in local cuisine and only serves dinner. Guests can enjoy al fresco dining (weather permitting). Reservations are required. Open selected days.
Rialto Bar & Restaurant – This restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.
Skyline Rooftop Bar – On-site cocktail bar. Happy hour is offered. Open daily.
Il Molino – This restaurant only serves breakfast. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Chinese (Mandarin), English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (EUR 12.95 per 24-hour period); wired internet (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Area shuttle (surcharge) up to 10 metres

Food and drink

  • Buffet breakfast available for a fee 7 AM to 10:30 AM on weekdays and 7 AM to 10:30 AM on weekends; EUR 30 per person
  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar
  • Couples/private dining

Restaurants on site

  • Aromi Restaurant
  • Bacaromi Restaurant
  • Il Molino
  • Rialto Bar & Restaurant
  • Skyline Rooftop Bar

Family friendly

  • Art supplies
  • Baby bath
  • Baby toys
  • Children's books
  • Free cot
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open select days
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (89 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 7 floors
  • Banquet hall
  • Built in 2005
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booking their stay in Venice are kindly requested to visit the #EnjoyRespectVenezia site www.comune.venezia.it/en/content/enjoyrespectvenezia for important information and regulations applied in the city.
On certain dates of the year, visitors must pay an access fee of EUR 5 per person per day to enter Venice. Those with accommodation in Venice are exempt from paying this. Guests must however request an exemption voucher in advance and present it with an identity document on arrival. To check affected dates and request an exemption, visit cda.comune.venezia.it.
Access to the pool is available in 2-hour time slots. Same-day pool access reservations must be made directly at the hotel via the Guest Relations Team in the morning.
Parents and legal guardians travelling with a child under 18 must provide proof of the parental or legal guardian relationship at check-in. If a child under 18 is travelling with an adult who is not their parent or legal guardian, a declaration of consent of travel issued by the parents and a copy of a valid ID must be provided at check-in.

Renovations and closures

The following facilities or services will be unavailable from October 13 2024 to May 1 2025 (dates subject to change):
  • One of the dining venues
The following facilities are closed seasonally each year. They will be closed from 30 September to 15 June:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: EUR 45 per accommodation, per day
  • Maximum 1 (weight limit: 55 lb per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 180 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and will be collected at the property. This tax does not apply to residents of Venice City and children under 10 years of age. Further exemptions may apply to patients and their companions, and people staying in the city for specific purposes/duties, subject to the submission of proper documents to the property. A 30 per cent reduction applies from 1–31 January.
  • A tax is imposed by the city: From 1 January - 31 January, EUR 3.50 per person, per night for adults; EUR 1.70 per night for guests aged 10-16 years old.
  • A tax is imposed by the city: From 1 February - 31 December, EUR 5.00 per person, per night for adults; EUR 2.50 per night for guests aged 10-16 years old.
  • Spa fee: EUR 40 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 30 per person
  • Fee for in-room wireless Internet: EUR 12.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: EUR 12.95 per 24-hour period (rates may vary)
  • Pet fee: EUR 45 per accommodation, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 180 per night
  • Facilities fee: EUR 15 per person, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.
This property does not allow electronic cigarettes.
The listed facilities fee comprises the area shuttle fee per person which provides roundtrip transportation to the city center.
Property Registration Number IT027042A1AOXQYIYR

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in May and close in September.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Hilton Molino Stucky
Hilton Molino Stucky Hotel
Hilton Molino Stucky Hotel Venice
Hilton Molino Stucky Venice
Hilton Venice Molino Stucky
Molino Stucky
Molino Venice
Stucky Molino Venice
Venice Molino Stucky
Venice Stucky
Hilton International Venice
Hilton Molino Stucky Venice Hotel Venice
Hilton Molino Stucky Venice Hotel
Hilton International Venice
Hilton Venice
Venice Hilton
Hilton Molino Stucky Venice Hotel
Hilton Molino Stucky Venice Venice
Hilton Molino Stucky Venice Hotel Venice

Hilton Molino Stucky Venice Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 550 out of 1002 reviews" "
Rating 8 - Good. 251 out of 1002 reviews" "
Rating 6 - Okay. 122 out of 1002 reviews" "
Rating 4 - Poor. 48 out of 1002 reviews" "
Rating 2 - Terrible. 31 out of 1002 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Jose

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Aug 2024

10/10 Excellent

SAYED, GAITHERSBURG

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely nice stay
Stayed 2 nights in Aug 2024

10/10 Excellent

Homero

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only reason is not full five stars is the difficulty to get private water taxis. The shuttle starts at 9:00 am and if you want to go earlier you need to make reservations to taxi
Stayed 3 nights in Aug 2024

6/10 Okay

Divyesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over priced, but very good hotel
This is a lovely hotel with good ambience and very clean and impressive. However, for the price 1) the pool is small, you can only book 2 hour slots (if lucky), gets a bit crowded etc. 2) there is a ferry (for hotel users) to go main island, but it is not complimentary. Guests have to pay. For a high end hotel I was very surprised. 3) Everything is geared to making you spend money - even a basic like water was at a charge (mini-bar or at shop). Or you pay more for executive and then get drinks and nibbles.
Stayed 3 nights in Aug 2024

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice to be away from the hustle and bustle of Venice and to appreciate it from a far. Great links to the main island and easy enough from the airport. The hotel restaurants are pricey though so be prepared for that and maybe not the most kids friendly.
Stayed 2 nights in Aug 2024

8/10 Good

Jennifer

Travelled with partner
Liked: Amenities
I liked being out of the hustle and bustle of Venice and in the summer it’s nice to have a pool! Water is scarce here…no water bottles in the room, asked the front desk for water and they had none, asked if we could get some at the hotel shoppe and they didn’t have it, but were told the bar would open within an hour….5 star hotel with no water for guests?! Crazy. The pool area needs to be cleaner…I’d suggest a an adults only half of the day. Breakfast buffet is a SKIP. Food is subpar…
Stayed 3 nights in Aug 2024

10/10 Excellent

Aldo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly-Recommended
The hotel was well-located they offer a ferry to get you to the main island, and service is really good overall. The rooms are clean and knit.
Stayed 2 nights in Aug 2024

8/10 Good

Juan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Aug 2024

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel even the location wasn’t an issue. Taxi service ran really well too. Only issue(s) I had was then check in took ages, consequently there were always long queues. There was also no shower gel on our room and when I called I was told they will send some up. An hour later nothing and I called saying they don’t have to bother anymore as we are going v to bed - our little one was knackered - they completely ignore it and send someone up 30mins later banging on the door with body wash?! I mean why bother.
Stayed 1 night in Aug 2024

8/10 Good

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel!
Great hotel Only 15m away from St marko Have a shuttle takes you there and back for 15 euros per adult for the duration of your trip Pool is a great addition for a hot day You need to make reservations it’s 2 hours limit Great rooftop bar, Only think I wish this hotel did is play Italian music NOT English
Rooftop view
Stayed 2 nights in Aug 2024

10/10 Excellent

Miles

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. We found being off the main island a little awkward if you want to do lots of sightseeing etc but would be perfect if looking for peace and quiet at the end of the day.
Stayed 3 nights in Aug 2024

4/10 Poor

Attila, Raleigh

Travelled with family
Disliked: Cleanliness, staff & service
We arrived,1st room looked like a motel room( filty rugs,worn out) Asked for change,the hotel said" we paid for a non remodeled room"...well is that an option in a "5 star hotel"...? Then slept 2 night then asked to move to another room. We left the hotel. Refund wasn't given. Bad for the brand really bad. Think twice before you assume that you get a 5 star experience.
Stayed 3 nights in Aug 2024

6/10 Okay

Jennifer Marie

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Room is beyond tiny and walls have huge black scratches on them. Mini fridge had to be fixed and hairdryer replaced. Don’t eat at the on site restaurant - massively overpriced (more than double costs of local eateries) and much better options available within a 2 minute walk. For the cost was underwhelmed by the experience.
Stayed 2 nights in Aug 2024

10/10 Excellent

natalia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, good breakfast, good service
Stayed 1 night in Aug 2024

2/10 Terrible

ali

Disliked: Cleanliness, staff & service
Unfriendly ataff
Stayed 2 nights in Aug 2024

10/10 Excellent

KAMRYN

Liked: Cleanliness, staff & service, property conditions & facilities
Great service, great property will be coming back again
Stayed 3 nights in Aug 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

6/10 Okay

Jonathan

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

6/10 Okay

Lauren

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This hotel reservation desk is the problem we had. I booked on expedia, but needed to adjust the dates, I contacted them through Expedia but after two days I got no response. I called and updated the date over the phone (extending another day) they said this was fine. Then upon arrival they said I couldn’t prove I had changed the days as I didn’t know the persons names. No longer a Venice canal view and the English speaking reception (with an accent, so it was harder for me) said they have one room them can give me with an awful view (literally the only room with a view of internal polls and utility beams- I understand why the rent it last) She said “I can give you the room for one eighteen” I was happy with that as I was going to spend 300 something on the view room, so with such a low room rate I’m fine keeping the curtains closed to avoid the metal poles) Not until two days later do I find out she did not say “I can give you the room for one eighteen” - it was “I can give you the room Four- One- Eight’e” 🙈 So I spend hundreds more than expected, for no view at all - even though I could show them the call made to them for 10 minutes days prior they didn’t have record of it. All in all at the higher price for no view I would have much rather stayed at a hotel on the other side of the canal so we didn’t have to take a sweaty shuttle boat to San Marcos where everything is located. Obviously would have been better if I spoke Italian, but she spoke English.
Stayed 2 nights in Jul 2024

8/10 Good

Mario, Beverly Hills

Liked: Cleanliness, property conditions & facilities
I did not like that The Hilton did not share with us that there is a shuttle that could have picked us up from the parking area to bring us here. Secondly, we are given room service menus that we are told to fill out and hang on the door and they are picked up by two in the morning so we can have our breakfast at the time we called. The problem was I woke up this morning at 7:30 was supposed to be in my room between seven and 730 and the menu was still hanging on the door. Now, they did get us what we ordered but nonetheless it was disparaging.
Stayed 1 night in Jul 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Too many rules for the money. Required to reserve a limited time to use the pool facility. Executive lounge has limited hours. Staff is very strict about their rules.
Stayed 2 nights in Jul 2024

6/10 Okay

Simon

Liked: Property conditions & facilities
Employees weren’t friendly and room was small
Stayed 2 nights in Jul 2024

10/10 Excellent

allen f namath

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay! Room was lovely, suite accommodated 2 parents and 2 kids well. Front desk and concierge in particular were exceptionally helpful in arranging details like boat taxi to the airport and dinner reservations. Rooftop pool was a must, worth getting up in time to make reservations (daily) and highly recommend going out to the rooftop bar at night when the summer heat cools off. Strongly recommend.
Stayed 2 nights in Jul 2024