Starting off I was pleased with the cleanliness and size of the unit. Then we tried to turn on the AC in the hot unit, as it is deep into Summer, only to find they laminated a note that reads " out of order, waiting on parts". Who laminates a extremely short term note? Which leads me to believe their AC had been out for awhile and they didn't think it a courtesy to notify people who have already booked and paided in full for its use in the dead of summer.. i tried calling them the first time with NO answer. Then reached out via this app about it and got a mediocre response about it, which didn't solve the problem. And I didn't contact again because i was highly irritated and hot, and shouldn't have to keep contacted them about something as basic as AC, on my VACATION. The floor unit vented out window adequately cooled the room it was sitting in but NOT the entire unit. I paid for the entire unit! . They didnt offer any kind of reimbursement for the inconvenience being hot in the bedroom, not being able to use cooktop, secondary to that ac unit barely cooling it off in sitting area, only to 71 without the stove, i didn't dare try to cook anything light on there or it would've been terribly uncomfortable. I feel they should've been honest and noticed me BEFORE I traveled all the way there, so i could've made an informed choice, which would've been somewhere with good AC in the thick of summer. So warning to those contemplating.