From booking through our stay, this property left much to be desired. First, because it is run by a property managing company, there was no way to contact anyone BEFORE booking to ask any questions. I took a shot anyway because the price was really reasonable and the description seemed to have everything that our family needed for a three night stay close to Mountain Creek. It was not ski on/ski off, but I knew that going in, the drive to the lodge was as described--not bad.I emailed our "contact" the day before to confirm that the condo had linens and a washer and drier--yes this was listed, but we have encountered misleading descriptions before, so I just wanted to double check. I did not receive any response.We reached the condo later than anticipated, and without the door being lit it was a little challenging to figure out which one was ours. Once there, the keyless entry did not work. Again, I tried to call our contact and did not get an answer. I did get an answer right away when I called the managing company and they gave me what seemed to be the code from the previous person's stay. From a security standpoint, this did not fill me with warm and fuzzies. Once we got into the condo, it was modestly appointed, warm, and clean enough. However, there was no welcome letter with a wifi password. We had to call for that. No laundry detergent was left for us, and only 1 dishwashing pod was left. When we checked out, the dishwasher would not turn on.