6/10 Okay
yvonne
14 Mar 2025
Liked: Room comfort
Disliked: Staff & service
Could have been Perfect
In the courtyard of touristy Juliet’s House that has its pros and cons. You deal with the crowds during business hours. But, quaint when the site is closed. A male concierge on duty greeted us who was professional and assisted us with check-in and after hours entry. The room was lovely. We were with friends (in another room). We went to our rooms left our things and left the room. The men had a hunting convention to go to while, we women went to lunch. We returned a few hours later. After settling in, I noticed the bathroom was substandard. The front tub panel was off and gaping. The sink was broken. Not wanting to the responsible for the damages, I notified the hotel. I met with a woman who was aware of the tub problem but, not of the broken sink. She said the bathroom was going to be renovated Monday (how convenient). I requested another room. It was apparent with the third degree questions: Did you use the bed? Why didn’t we report the condition immediately? Did you use the bathroom? She wasn’t going to give us another room. Ugh! So condescending! I told her it was my holiday with friends and don’t want to argue. It’s seems the state of the bathroom is perfect for your guests. I am living in a house in Florence that is being under renovation. I could have stayed home. Also, I could have booked at a cheaper hotel. I probably would have gotten a bathroom that was intact. Bottom line, the decision is yours. She phoned 10 minutes later to give us another room. No way to start.
yvonne
Stayed 1 night in Feb 2025