2/10 Horrible
Sunny
Voyage en famille
17 nov. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Place was so bad. I got the suite and it was not good at all. DAY 1. They gave my room i booked away to someone else. When I got the hotel to check in, they couldn't find my name so I had to show them my booking on here. Booked the suite with 2 beds, my nephew and I. After avoit 30 mins they gave me my room key and I asked for 2 since there is TWO of us and the lady said no. So we got one key. Finally get to the room and there was only 1 bed. Had to go back down and talk to her and she said to stay in that one and they will give my nephew another room for the night. As I walked around the room to check it out, there was dead bugs and dirt behind the table stands then i saw 2 lizards running around. I had to catch them and put them outside. Had to wait until after 2pm to get the room I booked and well. It did not look like the room in the picture. Decided to not go complain and deal with it. So the pictures DO NOT MATCH THE ROOMS. Just a fyi. We needed the room one more day and did not want to go get another place, so I went to extend it and they said the price for it was doubled. Said f it and paid for it since I did not want to go look for another hotel for one night. On the extended day we got back to the room and my nephew went to use the bathroom only to find out we had no running water. So we had a toilet with poop floating around. Finally went and checked out, we had them do laundry ONCE and the guy at the desk told me it was $55 CASH. More but cant fit what I wanttosay