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Novotel Viña del Mar

4.0 star property

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Photo gallery for Novotel Viña del Mar

Exterior
Sun deck
Minibar, in-room safe, desk, laptop workspace
Outdoor pool, open 9:00 AM to 9:00 PM, pool loungers
Aerial view

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Pool
  • Bar
  • Spa
  • Parking included

Explore the area

Map
Calle 6 N 745, Vina del Mar, Valparaiso, 2520000
  • Quinta Vergara
    ‪15 min walk‬
  • Vina del Mar Casino
    ‪15 min walk‬
  • Wulff Castle
    ‪2 min drive‬

Room options

View all photos for Superior Room, 2 Single Beds

Superior Room, 2 Single Beds | Minibar, in-room safe, desk, laptop workspace

Superior Room, 2 Single Beds

  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 1 Queen Bed

Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 Queen Bed

  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed | Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 Queen Bed with Sofa bed

  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

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View from property

Pullman Viña del Mar San Martín

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  • Restaurant
  • Air conditioning
4.3 out of 5, Excellent, (724)
The price is CHF 101
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About this property

Novotel Viña del Mar

Hotel with free parking, near Acapulco Beach
An outdoor pool, a restaurant and a fitness centre are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a sauna and a conference centre are on-site. Housekeeping is available on request.
Novotel Viña del Mar offers 141 accommodations with minibars and a safe. 50-inch LCD televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness centre.
Guests can pamper themselves by indulging in the on-site spa services. Services include massages.
Our customers tell us that they can't get enough of the helpful staff at Novotel Viña del Mar. During your stay, you're just a quick walk from Museo de Arqueología e Historia Francisco Fonck. Free WiFi in public areas, free self-parking and an outdoor pool are available.
  • Free WiFi
  • Free self-parking
  • Enjoy a poolside location while dining at Veranda
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include tour or ticket assistance, a porter and luggage storage
  • On-site recreation includes a gym and a sauna
  • Within a 15-minute walk of Acapulco Beach and Mall Marina
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)
Novotel Viña del Mar offers its guests a kids' pool, an outdoor pool, a sauna, and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and 5 meeting rooms. Event space at this hotel measures 2928 square feet (272 square metres) and includes a conference centre. Spa services, a terrace, and multilingual staff are also featured at the business-friendly Novotel Viña del Mar. Self parking is free.

This 4-star Vina del Mar hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:30 AM and at the weekend from 7:00 AM to 11:00 AM.
Veranda – This poolside restaurant serves breakfast, lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available.
Gourmet Bar – This bar specialises in local cuisine and serves breakfast, brunch and light fare. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge)
  • Free secured, covered self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 19 for adults and USD 19 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Gourmet Bar
  • Veranda

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • Sauna

Family friendly

  • Children's pool
  • Free cot
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 5 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (2,928 square foot of space)

Outdoors

  • Garden
  • Pool loungers
  • Terrace
  • Vegetable garden

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Low-height bed
  • Low-height counter and sink
  • Low-height desk
  • Low-height door lock
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 1 building
  • 14 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2014
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch LCD TV with cable channels

Food and drink

  • Electric kettle
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 22 per pet, per stay, plus a deposit of USD 100 per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 33 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travellers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 19 for adults and from USD 19 for children
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 22 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Novotel Vina Mar Hotel Vina del Mar
Novotel Vina Mar Hotel
Novotel Vina Mar Vina del Mar
Novotel Vina Mar
Novotel Viña del Mar Hotel
Novotel Viña del Mar Vina del Mar
Novotel Viña del Mar Hotel Vina del Mar

Novotel Viña del Mar Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 218 out of 385 reviews
Rating 8 - Good. 104 out of 385 reviews
Rating 6 - Okay. 29 out of 385 reviews
Rating 4 - Poor. 19 out of 385 reviews
Rating 2 - Terrible. 15 out of 385 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

2/10 Terrible

Robert

Liked: Room comfort

Grossly over priced and mismanaged.

The hotel offers a kettle yet only two sachets of coffee and no creamer for a 9 night stay. On arrival I asked reception for creamer and they sent me 6 blocks to a supermarket. The following morning reception again I asked for coffee once again they sent me to the supermarket. The air-conditioning is quite yet the traffic noice is overpowering. The pool and deck area are pleasant.Breakfast below average unless you like eggs. Beware cleaners will not clean your room if you are inside a lot of sex predators apparently. They roll up at 5.30 pm and demand you leave your room which I refused as I was getting in the shower. Room did not get cleaned for 3 days despite me informing reception at 9am and 1 pm I was going out therefore good time to clean the room needless to say it did not happen. With no explanation money appears to have gone missing from my room this was almost a week ago. I asked to speak to the manager to no avail all I was told they are aware. Since leaving I have sent two emails and no response. It is clear the manage do not have an idea how a hotel functions. Guests being sent to a supermarket to get milk cleaners demanding you leave your room. I did stay at the Novotel in Phu Quoc Vietnam in December and it was excellent I thought I would book Novotel in Vina del Mar a mistake on my part.
Stayed 6 nights in Feb 2025

2/10 Terrible

Robert

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Feb 2025

10/10 Excellent

Louie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this property is very good. Plenty of restaurants and things to do nearby.
Stayed 4 nights in Nov 2024

10/10 Excellent

FRANCISCA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente, atencion, habitacion, ubicacion, desayuno. Lo único extraño es que solo puedes encender la luz del baño si enciendes la de toda la pieza, no se si fue una pifia de esta pieza puntualmente, pero por nuestra corta estadia ni preguntamos.
Stayed 1 night in Jan 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
All excellent
Stayed 3 nights in Dec 2024

8/10 Good

Arturo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Juan, Ronkonkoma

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to dinning, shopping and roam around the city. In a short distance to go to the beach. Very pleasant and polite staff. It's a modern building hotel with lots of amenities.
Stayed 1 night in Dec 2024

10/10 Excellent

Marisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great spot for solo travelers in Vina

Loved my stay at Novotel in Vina Del Mar. As a solo traveler it was a great spot to stay as I felt safe walking around. The staff was attentive and helpful. The room was clean and quiet, and the pool was the perfect spot for a lazy afternoon day in the sun.
Stayed 3 nights in Dec 2024

10/10 Excellent

Navdeep

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent check in experience. Staff were very friendly and helpful
Stayed 1 night in Dec 2024

10/10 Excellent

oscar, ATLANTA

Stayed 1 night in Nov 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

axcel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property was good but not as accommodating as I'd like. Being in costumer service, I appreciate when we find solutions for client issues. This place did not meet my expectations in that regard, but room was good with a nice view
Stayed 1 night in Nov 2024

10/10 Excellent

EDUARDO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Wonderful staff.
Stayed 3 nights in Nov 2024

10/10 Excellent

Edward

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place to stay.
Stayed 1 night in Nov 2024

10/10 Excellent

emilie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was easy. lovely area! hotel was clean and spacious
Stayed 1 night in Nov 2024

10/10 Excellent

Migdalia Luz

Stayed 1 night in Sep 2024

8/10 Good

Thomas

Travelled with group
Liked: Cleanliness, staff & service
Good breakfast, except need more gluten free options, ran out of only one. We were looking forward to the pool and were told it was being maintained but would be open the next day but it wasn’t (no water)
Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Nelida

Liked: Cleanliness, staff & service, property conditions & facilities
Tuvimos un servicio excelente Gracias Pd: Seria estupendo la opcion de almohadas hipoalergenicas , que no tengas plumas !
Stayed 1 night in Aug 2024

8/10 Good

Melina

Liked: Cleanliness, staff & service, property conditions & facilities
The room was so hot. We couldn’t turn down the temperature. Also if have two people in the room it will be nice to have 2 mugs for coffee. Overall was very good
Stayed 2 nights in Aug 2024

10/10 Excellent

Boris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

DIANA

Stayed 5 nights in Jul 2024

8/10 Good

Edward G

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very nice but was cold and the thermostat did not work. The shower temperature was also colder than it should have been. Employees were terrific.
Stayed 5 nights in Jul 2024