We rented a cabin and when we got there and got mostly unloaded we realized the AC wasn't working. We called Andy right away and he was nice and have us the option of staying in the cabin we rented or switch to another smaller cabin and he'd reimburse the difference. We chose to switch. The smaller cabin was nice, it had things like pans, dishes, and linens that we could use. It was a nice area, really quiet and peaceful and we were allowed to take our dog. The only bad part was there wasn't any need, just a pullout couch, which was new, but still not very comfortable so we purchased an air mattress and put in on the floor to sleep on. Also the grill had a lot to be desired. Over all, we had a great time!