We had been told this was the place to stay, however on arrival we were quickly met with a sign saying no food due to maintenance, this was however for visiting guests, not people staying. however the time window for guests staying to eat was swift. Got the impression staff were minimal and also not trained correctly. During our meal my daughter was still eating her starter yet they wanted to bring mains out? Food was actually very good in deed, just a shame that the service let it down. When we ordered some after drinks at the bar it was clear the staff were not trained on how to make cocktails that they were selling. I returned my wife’s cocktail as it was not nice, after a little hassle they did change it for a Prosecco but this in my eyes should be simple swap and not questioned, she had taken a sip.
The room was ok, the pictures when booking a family room showed a double and a bunk bed, on arrival it was a double with a small sofa bed in the corner of the room where access was fairly limited, the TV over hung the bed and where the room was not level it swung out which is a bit dangerous. I had to chase house keeping as when we first got to the room there was only a 1/4 of toilet roll on the wall. Rooms looked rather tired and in need of a freshen up. I think these elements on this occasion is why we have not rated this venue the best.
