We go a room while on the road late with the family - 5 of us. Picked hotel because of the 9+ rating so paid a bit more than other ones. Came into the suite with very heavy perfume smell, had to air out, the TV did not work, figured it out that it was an unplugged cable. The toilet had a large “poop” in it plus it was on the sides of toilet still. Had less than half a roll of toilet paper. The shower was not cleaned and dirty. Took shower on top of a small towel. There was also only 1 large towel for all of us to dry off with. The kitchen sink then sprayed water out of the back all over the wall. It was late so we slept and left. Told person on duty, said they could not refund because it was hotels.com.. they are suppose to send me points, we will see, just a bad experience.
