I appreciated the friendliness of most of the staff and enjoyed the continental breakfast setup and options. However, the lack of communication during the power outage was concerning, especially since we were not locals and had no idea what to expect if the outage continued indefinitely. When we spoke with the front desk during the outage, they did not offer any reassurance or information.
We also requested a late checkout and were told that a 1pm checkout would be fine, with this information supposedly communicated to the staff. Despite this, a staff member knocked on our door around 12:15pm, informing us that checkout was at noon. There was no polite greeting or acknowledgment of the miscommunication, which was unprofessional.
Additionally, we found a note taped to the door stating that we should not leave bags of trash or soiled towels outside for housekeeping (though we had not left any towels). This policy was not mentioned during check-in or posted in the room, which would have been helpful. Seeing this note on our door left a negative impression.
Overall it wasn’t a bad experience and I would definitely stay there again. I feel like there should be some training on professionalism and the importance of communication.
