2/10 Horrible
Sergio
Voyage d’affaires
11 sept. 2024
I stayed at the Hilton Garden Inn Windhoek on the night of Sunday 25 August and had a terrible experience. I booked the hotel because I needed to sleep well before a very early start the next day (4am). At midnight the fire alarm went off. We went downstairs to reception and after waiting for 30 mins we were told it was a false alarm. We went back to our rooms to sleep. At 2:10am the fire alarm went off again. We went back down to reception again and were told that again this had been a false alarm. By the time I left the hotel at 4am I was told that the problem had not been fixed and that they had opted for shutting down the alarm system.
Having a faulty alarm system creates a very dangerous situation: the more false alarms, the less likely people will comply and the more danger that the hotel is putting its guests in. Shutting down the alarm system is also an incredible risk.
I asked for a refund from Hilton Garden Inn through my booking agent and my request was denied. I find this to be completely unacceptable. Not only did the hotel not meet the most basic service a hotel should provide (allowing the guest to sleep), but they also put us at risk by not complying with safety standards. This is an embarrassment to a renowned global chain like Hilton. I will never stay in a Hilton hotel again.
Sergio
Séjour de 1 nuit en août 2024