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Hilton Garden Inn Worcester

3.0 star property

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Photo gallery for Hilton Garden Inn Worcester

Exterior
Lobby
Lobby
Two Queen beds | Desk, laptop workspace, iron/ironing board, free cots/infant beds
Indoor pool

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot tub
  • Parking available
  • Bar
  • Pool
  • Room service
  • Breakfast available

Explore the area

Map
35 Major Taylor Boulevard, Worcester, MA, 01608
  • DCU Center
    ‪4 min walk‬
  • Union Station
    ‪12 min walk‬
  • UMass Memorial Medical Center
    ‪14 min walk‬
  • Worcester, MA (ORH-Worcester Regional)
    ‪20 min drive‬

Room options

View all photos for Two Queen beds

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Two Queen beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for One King Bed, with Bathtub, Accessible

Desk, laptop workspace, iron/ironing board, free cots/infant beds

One King Bed, with Bathtub, Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Two Queen Beds, Non-Smoking, Accessible

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Two Queen Beds, Non-Smoking, Accessible

  • Sleeps 4
  • 2 Queen Beds

View all photos for One king bed evolution

Desk, laptop workspace, iron/ironing board, free cots/infant beds

One king bed evolution

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Room, 1 King Bed, Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Suite, One King Bed

One Bedroom Suite, One King Bed | Desk, laptop workspace, iron/ironing board, free cots/infant beds

One Bedroom Suite, One King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Room, Accessible

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Room, Accessible

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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The price is CHF 293
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includes taxes & fees
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About this property

Hilton Garden Inn Worcester

Hotel with a 24-hour fitness centre, a short walk to DCU Center
An indoor pool, a restaurant and a 24-hour fitness centre are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a 24-hour business centre and Access to hot tub are on-site.
Hilton Garden Inn Worcester offers 199 air-conditioned accommodations, which are accessible via exterior corridors, and features coffee/tea makers and a hairdryer. 37-inch flat-screen televisions come with cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Hilton Garden Inn Worcester. During your stay, you're just a quick walk from DCU Center. Features include free WiFi in public areas, plus an indoor pool and a restaurant.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • To-go breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Amenities include a front desk safe, a 24-hour business centre and meeting rooms
  • On-site recreation includes a 24-hour gym
  • Just a 4-minute walk from DCU Center and 5 minutes on foot from Mechanics Hall
  • Dogs welcome for a fee (restrictions apply)
Hilton Garden Inn Worcester offers its guests an indoor pool, Access to hot tub, and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. The business-friendly Hilton Garden Inn Worcester also features multilingual staff, a fireplace in the lobby, and laundry facilities. For a fee, parking is available.

This 3-star Worcester hotel is smoke free.

For a fee, guests can enjoy to-go breakfast on weekdays from 6 AM to 10 AM and at the weekend from 7 AM to 11 AM.
Hilton Garden Inn Worcester has a restaurant serving breakfast only.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (USD 14.95 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Breakfast to-go available for a fee 6 AM to 10 AM on weekdays and 7 AM to 11 AM on weekends; USD 10.95 to 16.95 for adults and USD 6.95 to 12.95 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4 PM; check-in end time: noon
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 125 per accommodation (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately USD 10.95 to 16.95 for adults and USD 6.95 to 12.95 for children
  • Self-parking fee: USD 14.95 per day (in/out privileges)
  • Pet fee: USD 125 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0010493483
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Hotel Worcester
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Worcester Hilton Garden Inn
Hilton Garden Hotel Worcester
Hilton Worcester
Hilton Garden Inn Worcester Hotel
Hilton Worcester
Worcester Hilton Garden Inn
Hilton Worcester Worcester
Hilton Garden Inn Worcester Hotel
Hilton Garden Inn Worcester Worcester
Hilton Garden Inn Worcester Hotel Worcester

Hilton Garden Inn Worcester Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 438 out of 1008 reviews
Rating 8 - Good. 260 out of 1008 reviews
Rating 6 - Okay. 144 out of 1008 reviews
Rating 4 - Poor. 88 out of 1008 reviews
Rating 2 - Terrible. 78 out of 1008 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Edward

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Marisssa

Stayed 1 night in Nov 2024

4/10 Poor

Rikki

Business traveller, Travelled with family
Disliked: Staff & service, room comfort
Dissapointing
It just was awful from jump. I arrived early with kids they wanted to charge me 50 to come in early, which they didn’t thankfully but they didn’t specify about parking until I was already there and I had two kids under 4 and they put me on a. Second floor after I requested bottom because of the walk with the kids and parking. The. Restaurant was terrible they refuse to honor my free appetizer and then the food was awful And I never even got the breadstick with my pasta. Also never got towels the housekeeper didn’t speak English and couldn’t understand me and I needed new towels and I overslept this morning and rushed out for Checkout because there’s no damn alarm Clock there . So yes it wasn’t a pleasant seat and the hot tub barely works. Oh not to mention the mattresses were so uncomfortable all springs time for some new ones.
Stayed 2 nights in Dec 2024

4/10 Poor

Danielle

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
I had stayed at this property due to the convenience to the DCU center. There was a systems issue from the moment I tried to check in, and many people were unable to check in for about 45 minutes. During this time, no coffee was available in the lobby as it was supposed to be. I was told during this time by a staff member that I could have a late check out the following day (until 1pm) without a fee. I appreciated this due to the inconvenience and check in wait time. By the time I was able to check in (having to wait on line once again), they would not honor this request. This experience just left such a bad taste in my mouth that this one simple thing that the hotel could do within their power to make up for the inconvenience, they chose not to do in the end, even after I was told I could do this. I even called Hilton and they told me this should not be an issue, but when it came down to it, the hotel told me,"it's up to us, not corporate" and didn't do the right thing. I would not stay here again.
Stayed 1 night in Dec 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Hugh

Stayed 1 night in Nov 2024

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Disappointed
Their computer system was down so everyone had to wait in a super long line to check in and was checked in late. The hotel should have a business continuity plan for when this happens, but they explained they do not have one, so everyone just had to wait in the lobby. Finally got checked in and bed is all lumpy and hard, not comfortable at all. They need to invest in new mattresses. Room smelled like stale cigarettes even though they told us the room is non smoking - I don’t believe that at all. We also didn’t get any sleep because a main door located just outside our room was constantly being open and slammed shut throughout the night. This was the most disappointing experience we have ever had with a Hilton garden. We will be sure to never stay here again.
Stayed 1 night in Dec 2024

10/10 Excellent

Lauralee

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay very convenient close to everything and quiet
Stayed 1 night in Dec 2024

6/10 Okay

Adam

Business traveller, Travelled with partner
Disliked: Property conditions & facilities
There was no hot water for showers in the morning.
Stayed 4 nights in Dec 2024

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Furkan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is so good
Stayed 2 nights in Dec 2024

10/10 Excellent

Ashley

Stayed 2 nights in Nov 2024

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Gladys

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay while in Worcester
Great place to stay when going to an event at the DCU Center. Very convenient and easy to get too location.
Stayed 1 night in Nov 2024

10/10 Excellent

Jeannine M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was right across the street. The DCU center is a block away. Room was very clean. The breakfast buffet was delicious. The voucher for Uno's was an added bonus! The staff was super friendly and professional. Highly recommend and will definitely stay here again! God bless y'all!
Stayed 1 night in Nov 2024

8/10 Good

Tracy

Liked: Staff & service
Stay for concert
Stay was ok. Hotel seems dated, bed not very comfortable and surprised bottle water in room is $2 not complementary. Also a bit shocking the fee for the parking garage. Just add tot he hotel cost as everyone needs to park I would think. Lastly after going to a show at DCU, nothing to come back to the hotels to like a bar or food.
Stayed 1 night in Nov 2024

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most comfortable bed! Spacious room. Cable leaves a lot to be desired.
Stayed 1 night in Nov 2024

10/10 Excellent

Rod

For being downtown in the city, it’s hard to find someplace to eat found that kind of odd and then after my stay, I noticed a four dollar charge on my credit card for waters that I didn’t even drink. I don’t drink bottled water.
Stayed 1 night in Nov 2024

8/10 Good

Edward A

Travelled with partner
The staff was great
Stayed 1 night in Nov 2024

10/10 Excellent

Keri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was accommodating and friendly. Wish there were options for free parking but we knew when booking and it was convenient to the venue we needed to be close to
Stayed 1 night in Nov 2024

4/10 Poor

Robert

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Good location, friendly staff.
Stayed 1 night in Nov 2024

8/10 Good

Mike

Liked: Staff & service, property conditions & facilities
Very clean and good breakfast
Stayed 2 nights in Nov 2024

8/10 Good

Daniel, Worcester

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Emilee

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked this stay a lot lovely lobby and staff
Stayed 1 night in Aug 2024