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Pullman Wuxi New Lake

4.5 star property

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Photo gallery for Pullman Wuxi New Lake

Indoor pool
Exterior
2 restaurants, breakfast, lunch, dinner served; international cuisine
Spa
Reception

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Housekeeping
  • Air conditioning
  • 24/7 front desk
  • Laundry

Explore the area

Map
30 Hefeng Road, New District, Wuxi, Jiangsu, 214135
  • Wuxi High-tech Zone
    ‪1 min walk‬
  • Wuxi Taihu International Expo Center
    ‪5 min drive‬
  • Nanchan Temple Antique Market
    ‪13 min drive‬
  • Wuxi (WUX-Shuofang)
    ‪13 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Minibar, in-room safe, desk, blackout curtains

Superior Room, 1 King Bed

  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed | Minibar, in-room safe, desk, blackout curtains

Executive Room, 1 King Bed

  • 43.0 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Twin Room, 2 Single Beds

Executive Twin Room, 2 Single Beds | Minibar, in-room safe, desk, blackout curtains

Executive Twin Room, 2 Single Beds

  • 42 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed | Minibar, in-room safe, desk, blackout curtains

Deluxe Suite, 1 King Bed

  • 120 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Minibar, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed

  • 55 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed

Minibar, in-room safe, desk, blackout curtains

Superior Suite, 1 King Bed

  • 85 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room, 2 Single Beds

Superior Twin Room, 2 Single Beds | Minibar, in-room safe, desk, blackout curtains

Superior Twin Room, 2 Single Beds

  • 42 sq m
  • Sleeps 3
  • 2 Single Beds

Similar properties

Bar (on property)

Crowne Plaza Wuxi Taihu by IHG

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.5 out of 5, Wonderful, (38)
The price is CHF 74
for 1 room
includes taxes & fees
7 Apr - 8 Apr
Crowne Plaza Wuxi Taihu by IHG

About this property

Pullman Wuxi New Lake

Luxury hotel with 2 restaurants and fitness centre
2 restaurants, an indoor pool and a fitness centre are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, 24-hour room service and a business centre. Housekeeping is available on request.
Pullman Wuxi New Lake offers 404 air-conditioned accommodations with minibars and a safe. Televisions come with cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit with a deep soaking bath, bathrobes, slippers and complimentary toiletries.

This Wuxi hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.
During your stay at Pullman Wuxi New Lake, you're just a quick walk from Wuxi High-tech Zone. Free WiFi in public areas, free self-parking and 2 restaurants are available.
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine while dining at La Cuisine
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • 9 minutes by car from Lake Tai and 11 minutes from Wuxi Museum
Pullman Wuxi New Lake offers its guests an indoor pool and a fitness centre. There are 2 restaurants on site, along with a coffee shop/cafΘ. A business centre and meeting rooms are available.

WiFi is free in public spaces. The luxury Pullman Wuxi New Lake also features tour/ticket assistance, concierge services, and complimentary newspapers in the lobby. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Wuxi hotel.

La Cuisine – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Le Chinois Chinese – This restaurant specialises in Regional cuisine and serves lunch and dinner. Open daily.
Aqua Lounge – This café only serves light fare. Open daily.
24-hour room service is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/lorry parking on site

Food and drink

  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Aqua Lounge
  • La Cuisine
  • Le Chinois Chinese

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path to lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Pay films
  • TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests may be requested by the property to provide documentation of travel history from the 14 days prior to check-in (such as showing passport immigration stamps) and/or a green QR health code.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Pullman Wuxi New Lake

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 200 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: CNY 200 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pets and service animals are not allowed on site.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Pullman New Hotel Wuxi Lake
Pullman Wuxi New Lake
Pullman Wuxi New Lake Hotel
Pullman New Lake Hotel
Pullman New Lake
Pullman Wuxi New Lake Wuxi
Pullman Wuxi New Lake Hotel
Pullman Wuxi New Lake Hotel Wuxi

Pullman Wuxi New Lake Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 50 out of 111 reviews
Rating 8 - Good. 45 out of 111 reviews
Rating 6 - Okay. 9 out of 111 reviews
Rating 4 - Poor. 2 out of 111 reviews
Rating 2 - Terrible. 5 out of 111 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Raillin

Liked: Cleanliness, staff & service, property conditions & facilities
Very good service
Stayed 10 nights in Oct 2024

4/10 Poor

Reine

Stayed 1 night in Oct 2023

6/10 Okay

Irina

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Below average
Below expectation, far from everywhere, unknowledgeable staff, old property, not as good as on the pictures.
Stayed 2 nights in May 2021

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall it’s a good stay
Maybe it’s just me but there is no air conditioning in April and felt odd. Only heat or regular fan is available for temperature control.
Stayed 2 nights in Mar 2021

6/10 Okay

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight treat - spoilt because no restaurants open neither was the bar
Stayed 1 night in Aug 2020

10/10 Excellent

LEI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
100% recommend for group and family-friendly
We went to Wuxi for travel on holiday and we booked 3 rooms for 9 person. Chek-in process was great and fast, that gave us a very good impression. The room was full equipped and was very capacious and brightness with a seperate tub. I think the area of the room was almost 50 square meter. Very very perfect for those families who have babies. Location was not as good as those in cities, however we were a self-driving trip so it didn't matter too much. It took only 15-min to the city.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here. As good as the last time
Stayed 1 night in Apr 2019

8/10 Good

Wai Shan Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for business trip
Hotel itself is perfect except location. It is at the side of new development zone, transportation other than taxi rest are not convenient. Room spacious, staffs are all helpful and friendly.
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with polite staff
Overall a good hotel, but there's nothing much in the surrounding areas.
Stayed 1 night in Oct 2018

2/10 Terrible

Paul

Liked: Cleanliness, property conditions & facilities
Balmy in Wuxi
You cannot control the AC, so despite rigorous promises by the manager that he would fix it, the room stayed s balmy 80 degrees! It’s infuriating. A booked the Pullman because I wanted a brand I could trust. Sleepless in the Sauna. They control the temperature centrally at 79 degrees.
Stayed 1 night in Oct 2018

8/10 Good

Lau

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel! But far from everywhere else.
The hotel is of excellent standards. Very clean and comfortable. Service was good too. I like that there were many lifts and they were fast and efficient. But pity the location was a big minus. It was far away from everywhere else. Not even a convenience store nearby.
Stayed 4 nights in Jul 2018

10/10 Excellent

Tiffy, Singapore

Liked: Staff & service, property conditions & facilities, room comfort
Comfortable & Enjoyable stay. Excellent service!
Pullman Wuxi less than 15min away from airport. Happy to be picked up as we arrived late night. We didn’t see the taxi queue at the arrival hall. Transfer to hotel was quick. 3 persons came to pick us. They carried a card that bore my initials as instructed. Driver 1 took 2 luggage & both of us. Another concierge staff, Spark, with whom I was writing back & forth with, drove a Pullman van that carried our equipment bag. 2 bottles of mineral water were kept for us in our car. Arrived at hotel check-in desk, the female & male staff did a quick checkin for us. Gave us enough access cards to use, quickly assigned our unit. They did not introduce the hotel to us. But Jin, the guest relations, handed me her card, told me if I needed help just call her. She informed me about the breakfast floor, gym etc. She & Spark & another concierge staff helped us with our luggage. They spoke English! Room was spacious with lots of space for 3 pieces of luggage, lots of drawers & cabinets to store our clothes & shoes! Bathroom amenities were sufficient. Iron board, umbrella & an electric kettle plus all the cups & glasses & mineral water were all there. A few problems surfaced: 1. Bathroom - ‘fishtank’ type, we put the blind down. 2. See-through bathroom door, couldn’t close due to uneven floor. 2307. 3. Room faced a piece of land which was under construction. The noise didn’t affect us as we left early for our events. 4. Window ledge dusty.
Stayed 4 nights in Jul 2018

10/10 Excellent

ILYAS, BIRMINGHAM UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All round excellence- the only problem it's a bit far from the centre in a new business district. Higly recommended
Stayed 8 nights in May 2018

10/10 Excellent

Anil, nj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Hotel is beautiful, bed could have been more comfortable ...a little hard. Breakfast was a bit expensive for the limited offerings.
Stayed 1 night in Apr 2018

8/10 Good

Tee Soo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good clean hotel with nice amenities
Good accommodation but the location is a bit out of the way.
Stayed 2 nights in Nov 2017

10/10 Excellent

Sayed Shaarawy , Cairo, Egypt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent hotel to stay
Hotel is very nice, quite, noiseless, comfort and new. Rooms are very clean and no smell of smoke or any other unfavourable odour. I certainly recommend it for those who seek a pleasant stay for business.
Stayed 1 night in Oct 2017

10/10 Excellent

Jing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Stayed 1 night in Apr 2017

10/10 Excellent

Johannes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well recomended home from home
A very nice large and comfortable hotel with friendly and helpful staff. The place can get very crowded over weekends as it runs successful family promotions. There is not much to do in the surrounding area. However Wuxi is a RMB 50 taxi ride away.
Stayed 3 nights in Jun 2017

10/10 Excellent

Dan, Los Angeles CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near airport and nice staffs
I asked for a morning call, early taxi to be ready at 6:30am. Everything was in place and the staff even prepared me a cup of coffee and some breads since it was too early for the resturant buffet.

10/10 Excellent

Brent, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel
It's a bit far from town, but an absolutely gorgeous hotel. I would definitely stay there again. Splurge and get the executive suite....awesome!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, comfortable stay.
Hotel room is nice; Hotel staff are very friendly and helpful. However, note that breakfast start at 6.30am, not 6am as shown on the website. I was not able to have breakfast due to my flight, but appreciate that the staff took the effort to offer a simple takeaway option instead.

8/10 Good

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Johannes, Singapore

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great promise but long on fulfillment
Grand hotel. Great room. However this hotel is not particularly suited for international travelers. Staff are not able to communicate well in English if at all. Internet connection instructions are in Chinese. No breakfast menu. Super slow internet connection which immediately disconnects you the moment your mobile phone goes into sleep mode: very frustrating.

8/10 Good

Steve, Carlisle, MA

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Giant ghost hotel
This is a beautiful hotel with spacious rooms, but nearly deserted. The staff appear to be trainees, and there was no A/C, in Wuxi, in April?!. I wonder if Pullman know their name is on the building? Price is great, but it is mystery as to how the doors stay open given the overhead and the lack of guests.