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The Westin Xian

5.0 star property

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Photo gallery for The Westin Xian

Lobby
View from property
Lobby lounge
3 restaurants, breakfast, lunch, dinner served; Chinese cuisine
3 restaurants, breakfast, lunch, dinner served; Chinese cuisine

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Parking included
  • Spa
  • Gym
  • 24/7 front desk

Explore the area

Map
66 Ci En Road, Qu Jiang New District, Xi'an, Shaanxi, 710061
  • Giant Wild Goose Pagoda
    ‪8 min walk‬
  • Tang Paradise
    ‪19 min walk‬
  • Xi'an Bell Tower
    ‪8 min drive‬
  • Xi'an (XIY-Xianyang Intl.)
    ‪56 min drive‬

Room options

View all photos for Premier Room, 1 King Bed, City View

Premium bedding, minibar, in-room safe, individually decorated

Premier Room, 1 King Bed, City View

  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 2 Single Beds, City View

Premium bedding, minibar, in-room safe, individually decorated

Premier Room, 2 Single Beds, City View

  • 45 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, 1 Queen Bed, Non Smoking

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room, 1 Queen Bed, Non Smoking

  • 45 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Single Beds, Non Smoking

Deluxe Room, 2 Single Beds, Non Smoking | Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room, 2 Single Beds, Non Smoking

  • 45 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Westin, Family Studio, 1 Double Bed

Premium bedding, minibar, in-room safe, individually decorated

Westin, Family Studio, 1 Double Bed

  • 90 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room, 1 King Bed, Non Smoking

Lobby lounge

Executive Room, 1 King Bed, Non Smoking

  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed

Lobby lounge

Club Room, 1 King Bed

  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom

Deluxe Suite, 1 Bedroom | Premium bedding, minibar, in-room safe, individually decorated

Deluxe Suite, 1 Bedroom

  • 90 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom

Premium bedding, minibar, in-room safe, individually decorated

Executive Suite, 1 Bedroom

  • 90 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Room, 2 Single Beds, Non Smoking

Lobby lounge

Executive Room, 2 Single Beds, Non Smoking

  • 45 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room, 1 King Bed

  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Westin, Studio, 1 King Bed, Non Smoking

Westin, Studio, 1 King Bed, Non Smoking | Premium bedding, minibar, in-room safe, individually decorated

Westin, Studio, 1 King Bed, Non Smoking

  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom, Non Smoking

Club Suite, 1 Bedroom, Non Smoking | Premium bedding, minibar, in-room safe, individually decorated

Club Suite, 1 Bedroom, Non Smoking

  • 90 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom | Living area | LCD TV, fireplace, iPod dock, toys

Junior Suite, 1 Bedroom

  • 90 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 3 Bedrooms

Suite, 3 Bedrooms | Premium bedding, minibar, in-room safe, individually decorated

Suite, 3 Bedrooms

  • 90 sq m
  • Sleeps 4
  • 3 Double Beds

Similar properties

Living room

W XIAN

  • Pool
  • Spa
  • Free WiFi
  • Restaurant
4.6 out of 5, Wonderful, (42)
The price is CHF 220
for 1 room
includes taxes & fees
9 Apr - 10 Apr
W XIAN

About this property

The Westin Xian

Luxury hotel connected to a shopping centre in Xi'an with 3 restaurants
3 restaurants, a full-service spa and an indoor pool are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour health club, a bar/lounge and a snack bar/deli are on-site. Housekeeping is available on request.
The Westin Xian offers 321 accommodations with fireplaces and iPod docking stations. This individually decorated accommodation has separate dining areas. Beds feature premium bedding. LCD televisions come with premium satellite channels and pay-per-view films. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

An indoor pool and a children's pool are on site. Other recreational amenities include a 24-hour health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Heavenly Spa has massage/treatment rooms. Services include facials, body wraps, body treatments and manicures and pedicures. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is open daily.
Our customers tell us that they enjoy the overall property condition at The Westin Xian. During your stay, you'll be connected to a shopping centre and just a quick walk from Tang City Wall Ruins Park. Free WiFi in public areas, free self-parking and 3 restaurants are available.
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy Chinese cuisine while dining at Five Zen5es
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Treat yourself to facials, body wraps or body treatments at Heavenly Spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • 8 minutes by foot from Giant Wild Goose Pagoda and a 4-minute drive from Tang Paradise
The Westin Xian offers its guests a full-service spa, an indoor pool, and a 24-hour health club. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and 9 meeting rooms. Event space at this hotel measures 16038 square feet (1490 square metres) and includes a conference centre. A children's pool, a sauna, and spa services are also featured at the luxury The Westin Xian. Limited free parking is available on a first-come, first-served basis.

This 5-star Xi'an hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10:30 AM.
Five Zen5es – This restaurant specialises in Chinese cuisine and serves lunch and dinner.
Mai – This restaurant specialises in Japanese cuisine and serves lunch and dinner. Open daily.
Seasonal Tastes – This restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Open 24 hours. Open daily.
Mix Bar – On-site lobby lounge. Open daily.
24-hour room service is available.

Languages

Chinese (Mandarin), English, French, Korean

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 10:30 AM for a fee: CNY 158 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Five Zen5es
  • Mai
  • Mix Bar
  • Seasonal Tastes

Things to do

  • 24-hour health club
  • Children's pool
  • Designer stores
  • Full-service spa
  • Indoor pool
  • Playground
  • Sauna
  • Steam room

Family friendly

  • Baby toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free cot
  • Indoor pool
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 9 meeting rooms
  • Business centre
  • Conference centre (16,038 square foot of space)

Outdoors

  • Garden
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body wraps
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Doorbell and phone notification
  • Grab bar near toilet
  • Lever door handles
  • Lift (110 centimetre wide door)
  • Low-height view port in door
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (114 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • IPod dock
  • LCD TV with premium cable/satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Fireplace
  • Free daily newspapers
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Westin Xian

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 350.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 158 per person
  • Rollaway bed fee: CNY 350.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 6 AM to 11 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Westin Hotel Xian
Westin Xian
Xian Westin
The Westin Xian China/Shaanxi
Westin Xian Hotel
The Westin Xian Hotel
The Westin Xian Xi'an
The Westin Xian Hotel Xi'an

The Westin Xian Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 159 out of 252 reviews
Rating 8 - Good. 72 out of 252 reviews
Rating 6 - Okay. 12 out of 252 reviews
Rating 4 - Poor. 8 out of 252 reviews
Rating 2 - Terrible. 1 out of 252 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Boon Hoe

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Walking distance to nearest mrt station. Everbright city just besides. Big shopping mall just opposite the road. Good friendly n approachable staff namely Hank Gao, Sissie Zhang, Kanari Ding n Marina.
Stayed 5 nights in Dec 2024

10/10 Excellent

Andy, Cincinnati

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and amenities for our family
Stayed 2 nights in Nov 2024

10/10 Excellent

Chicheung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Fuk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good experience. The hotel is within walking distances of many places of interest.
Stayed 6 nights in Nov 2024

10/10 Excellent

Li Eng G

Stayed 2 nights in Oct 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was a great location, facilities were very nice, overall very pleasant experience.
Stayed 1 night in Oct 2024

10/10 Excellent

Nong

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent services, all staff are very friendly
Stayed 4 nights in Oct 2024

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

4/10 Poor

Hsiu

Travelled with family
Disliked: Staff & service, property conditions & facilities
No window view. Building blocks outside windows.
Stayed 3 nights in Jul 2024

10/10 Excellent

lei

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Jun 2024

10/10 Excellent

Yuehong

Liked: Cleanliness, property conditions & facilities
Perfect location
Stayed 2 nights in Jun 2024

10/10 Excellent

Zane

Stayed 1 night in Jun 2024

8/10 Good

Hua

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The location is very good and there is a wide range of food at breakfast Buffett, including Chinese and western cuisine. The room is outdated a bit but clean. I reserved a city view room but was given a room with sort of garden view. When I asked the hotel staff, I was told that the room with city view is generally noisy and it really sounds like an excuse. I just hoped that when checking in, they should’ve made it clear to me.
Stayed 2 nights in Apr 2024

10/10 Excellent

Ming

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had an amazing experience staying at Westin
Stayed 3 nights in Dec 2023

2/10 Terrible

Qing

Disliked: Cleanliness, staff & service, property conditions & facilities
I recently booked an executive suite based on the appealing photos showcasing a beautiful view. However, upon checking in, I was informed by the front desk that the room I had booked was not available. After consulting with a supervisor, they informed me that the room was now available, but it did not offer the promised view displayed in the room details. To my disappointment, the supervisor explained that the photo in the room details was actually taken from a bar within the building and was unrelated to the room itself. Furthermore, when I entered the room, I immediately noticed that the trash cans had not been cleaned, and there was a strong odor resembling urine near the door. This lack of cleanliness was disheartening and added to my overall negative experience during check-in. However, I must acknowledge that the location of the hotel is quite pleasant. In summary, my check-in experience was unsatisfactory due to the unavailability of the promised room with a view, the misleading photo in the room details, and the cleanliness issues within the room. Nonetheless, I appreciate the hotel's desirable location.
Stayed 2 nights in Oct 2023

10/10 Excellent

BILL

Liked: Cleanliness, staff & service, property conditions & facilities
Great area，prime location.
Stayed 2 nights in Jun 2023

10/10 Excellent

Yao

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location right next to Pagoda and many food & shopping options nearby. Very friendly and caring staff, allowing us to check in in the morning into an upgraded and very spacious room. The only thing that lacks slightly back behind the high hotel standard is the swimming pool with a little outdated facilities and sombre atmosphere. The hotel offers free entrance into the art museum attached which is worth a visit e.g. after enjoying the rich and tasty breakfast.
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2020

4/10 Poor

Charles

Travelled with family, Business traveller
Dark poorly lit corridors rooms considerable distance away from reception poorly signposted Water stained bathrooms, slate tiles poorly fixed
Stayed 1 night in Nov 2019

10/10 Excellent

Daniel

Stayed 4 nights in Oct 2019

10/10 Excellent

Roy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic faculty, service and location!
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

4/10 Poor

Trevor

Disliked: Cleanliness, property conditions & facilities, room comfort
Substandard Westin, very disappointed
The hotel is located in a nice area however the service needs attention. On Sunday morning at 9am we were woken up by very loud noise of people shouting at each other in the hallway. This lasted about more than 30 min... until we called reception and was notified there was a wedding party that morning. Not a single apologies from staff or management team. This totally written off the hotel for us ... the rooms are dark and tired and bathroom needs renovation ... not the usual Westin feel i am afraid.
Stayed 4 nights in Apr 2019