6/10 Okay
Ian
21 Feb 2025
Liked: Cleanliness, staff & service, property conditions & facilities
Cutting costs and no longer premium
Been staying at Hotel Indigo York for a few years. Last time we had issues with unhelpful receptionist, not enough staff at breakfast and a £50 security charge (not a hold) to our CC that took too long to be refunded.
This time our the £50 was not taken as a charge and was a security hold. Glad they took notice of the issue raised by a number of customers.
Unfortunately, there were still not enough staff to serve breakfast and look after customers as well as expected. The staff who were working did their best though.
There was a time when the Hotel Indigo was a premium stay and worth the extra cost, compared to other local hotels. Unfortunately, cost cutting is evident and it impacts on the guest experience.
We booked a premium room for 2 nights for people. 1 bag of crisps & 1 pack of 2 biscuits & 2 very small cartons of cheap water. Previously, there was enough for 2 people and the fridge had a small chocolate bar, bottles of water and soft drinks that were replenished during the stay.
A very pleasant receptionist was asked about this as I had wondered if a single traveller got one biscuit and half a bag of crisps? She apologised and said that she would ensure it was addressed whilst we were out during the day. Unfortunately, we came back to exactly the same allocation. Not a big deal but little things mean a lot!!
Its likely we will look at other hotels in the area as Hotel Indigo York appears no longer worth the extra cost and no longer feels premium.
Ian
Stayed 2 nights in Feb 2025