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Thompson Zihuatanejo, A Beach Resort, by Hyatt

5.0 star property

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Photo gallery for Thompson Zihuatanejo, A Beach Resort, by Hyatt

Exterior
Lobby
On the beach, sun-loungers, beach towels
Bar (on property)
Suite, 2 Bedrooms, Garden View (Garden) | Private pool

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pet-friendly
  • Spa
  • Breakfast available
  • Pool
  • Gym

Explore the area

Map
Playa La Ropa S/N, Zihuatanejo, GRO, 40880
  • Zihuatanejo Bay
    ‪1 min walk‬
  • La Ropa Beach
    ‪14 min walk‬
  • Las Gatas Beach
    ‪8 min drive‬
  • Ixtapa, Guerrero (ZIH-Ixtapa - Zihuatanejo Intl.)
    ‪20 min drive‬

Room options

View all photos for Suite, Beachfront (Plunge Pool)

Suite, Beachfront (Plunge Pool) | 1 bedroom, premium bedding, minibar, in-room safe

Suite, Beachfront (Plunge Pool)

  • 112 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Plunge Pool)

Room, 1 King Bed (Plunge Pool) | Terrace/patio

Room, 1 King Bed (Plunge Pool)

  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Garden View (Garden)

Suite, 2 Bedrooms, Garden View (Garden) | Living room | 24-inch plasma TV with satellite channels, TV, iPod dock

Suite, 2 Bedrooms, Garden View (Garden)

  • 102 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Suite, 2 Bedrooms, Lagoon View (Lagoon)

24-inch plasma TV with satellite channels, TV, iPod dock

Suite, 2 Bedrooms, Lagoon View (Lagoon)

  • 112 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 2 Bedrooms, Beachfront

Terrace/patio

Suite, 2 Bedrooms, Beachfront

  • 173 sq m
  • Ocean view
  • Sleeps 4
  • 2 King Beds

View all photos for Suite (Thompson)

Suite (Thompson) | 1 bedroom, premium bedding, minibar, in-room safe

Suite (Thompson)

  • 136 sq m
  • Ocean view
  • Sleeps 4
  • 2 King Beds

View all photos for Suite, Lagoon View (Plunge Pool)

1 bedroom, premium bedding, minibar, in-room safe

Suite, Lagoon View (Plunge Pool)

  • 97 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Terrace, Ocean View

24-inch plasma TV with satellite channels, TV, iPod dock

Suite, Terrace, Ocean View

  • 102 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Room, 1 King Bed

  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Swim-Up)

Suite (Swim-Up) | Private pool

Suite (Swim-Up)

  • 50 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds (Lagoon Suite)

Suite, 2 Queen Beds (Lagoon Suite) | 1 bedroom, premium bedding, minibar, in-room safe

Suite, 2 Queen Beds (Lagoon Suite)

  • Sleeps 4
  • 2 Queen Beds

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About this property

Thompson Zihuatanejo, A Beach Resort, by Hyatt

Luxury resort on the beach, with 3 outdoor pools
Catch some rays at the beach or spend the day relaxing at Thompson Zihuatanejo, A Beach Resort, by Hyatt's full-service spa. Then enjoy a meal at one of the resort's 2 restaurants.
Thompson Zihuatanejo, A Beach Resort, by Hyatt offers 56 accommodations with iPod docking stations and minibars. Rooms open to balconies. This individually furnished accommodation has separate sitting areas. Beds feature premium bedding. 24-inch plasma televisions come with premium satellite channels and pay-per-view films. Rooms have partially open bathrooms. Bathrooms include a shower, bathrobes, designer toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. Hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has couples treatment room(s). Services include sports massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology.
Our customers tell us that they can't get enough of the helpful staff at Thompson Zihuatanejo, A Beach Resort, by Hyatt. During your stay, you're just a quick walk from Zihuatanejo Bay. Features include free WiFi in public areas and free valet parking, plus 3 outdoor pools.
  • Free WiFi
  • Free valet parking and self-parking
  • For dining with ocean views, stop by CENIZA, one of the property's 2 restaurants
  • Full breakfast served daily for a fee
  • Take a swim in the 3 outdoor pools
  • Treat yourself to facials, massages or body wraps at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes 2 outdoor tennis courts, a gym and yoga classes
  • Steps from Zihuatanejo Bay and 14 minutes on foot from La Ropa Beach
  • Airport shuttle service available for a fee
  • Pets welcome for a fee
Thompson Zihuatanejo, A Beach Resort, by Hyatt offers its guests a full-service spa, 3 outdoor swimming pools, outdoor tennis courts, and a fitness centre. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

Business amenities include a business centre and a meeting room. A children's pool, spa services, and a terrace are also featured at the luxury Thompson Zihuatanejo, A Beach Resort, by Hyatt. An airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this Art Deco Zihuatanejo resort.

For a fee, guests can enjoy a full breakfast daily from 7:30 AM to 11:30 AM.
CENIZA – Overlooking the ocean, this restaurant only serves dinner. Guests can enjoy al fresco dining (weather permitting).
HAO – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily full breakfast available 7:30 AM to 11:30 AM for a fee: USD 28 for adults and USD 28 for children
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • CENIZA
  • HAO

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Shopping
  • Tennis lessons
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Reflexology
  • Sports massages

Accessibility

  • No lift

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 24-inch plasma TV with premium satellite channels
  • IPod dock
  • Pay films

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free daily newspapers
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per pet, per stay

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: 7 per cent
  • Resort fee: 10 per cent of room rate

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 28 for adults and from USD 28 for children
  • Airport shuttle fee: USD 116 per vehicle (one-way)
  • Pet fee: USD 100 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Thompson Zihuatanejo, A Beach Resort, by Hyatt offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Guests traveling with a service animal must contact the property prior to arrival and pay a one-time fee.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Viceroy Hotel Zihuatanejo
Thompson Zihuatanejo Hotel
Zihuatanejo Viceroy
The Tides Hotel Zihuatanejo
The Tides Resort Zihuatanejo
The Tides Zihuatanejo Hotel Zihuatanejo
Tides Zihuatanejo
Villa Del Sol Zihuatanejo
Zihuatanejo Destination
Villa Sol Resort Zihuatanejo
Villa Sol Zihuatanejo
Thompson Zihuatanejo Resort
Thompson Resort
Thompson Zihuatanejo Resort
Resort Thompson Zihuatanejo Zihuatanejo
Zihuatanejo Thompson Zihuatanejo Resort
Resort Thompson Zihuatanejo
Thompson Zihuatanejo Zihuatanejo
Villa del Sol Resort Zihuatanejo
Hotel Zihuatanejo a Destination Hotel
Viceroy Zihuatanejo
Thompson Resort
Thompson

Thompson Zihuatanejo, A Beach Resort, by Hyatt Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 419 out of 563 reviews
Rating 8 - Good. 103 out of 563 reviews
Rating 6 - Okay. 20 out of 563 reviews
Rating 4 - Poor. 9 out of 563 reviews
Rating 2 - Terrible. 12 out of 563 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Sara, Chatsworth

Travelled with partner
The furniture was very old, the bed was uncomfortable, the bedding had holes in it. I asked for my luggage to be picked up at 6:30 in the morning and no one showed up. I had to bring my luggage down from a second floor without an elevator. They forgot my request, they only apologized. Beautiful location, they need to pay more attention to services.
Stayed 3 nights in Dec 2024

10/10 Excellent

John

Stayed 4 nights in Nov 2024

8/10 Good

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely property with friendly and very helpful staff. The beach is clean and beautiful and beach staff is great. The pools could use a little maintenance on things like broken tiles, but appeared overall clean and inviting. Spa staff was great. Only hazard I ran into was the two steps down off the bed in the middle of the night.
Stayed 4 nights in Dec 2024

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

8/10 Good

Catheirne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Jamie

The pool, access to beach and service felt magical.
Stayed 4 nights in Dec 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it- great food, atmosphere, views and location
Stayed 1 night in Nov 2024

10/10 Excellent

Richie, Edinburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You did not need to go anywhere!
Stayed 3 nights in Nov 2024

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful area very quiet. warm water beautiful beach
Stayed 7 nights in Oct 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff goes above and beyond to assist in everything . Extremely kind, and flexible. So impressed. The room was beautiful, the beach pristine and comfortable lounge chairs. Excellent ocean swimming as well as pool options. It is a gem. Not just a slice of heaven but the full pie.
Stayed 2 nights in Oct 2024

10/10 Excellent

Susanne

Liked: Cleanliness
Stayed 7 nights in Oct 2024

8/10 Good

John, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2024

10/10 Excellent

Denisse

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos encanto esta muy limpio personal atento y todos muy amables en general a unos pasos de playa la Ropa
Stayed 2 nights in Aug 2024

10/10 Excellent

Kerby

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds
Stayed 3 nights in Jun 2024

8/10 Good

Christopher, Malibu

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Food and beverage quality needs improvement.
Stayed 3 nights in Aug 2024

10/10 Excellent

bernardo

Stayed 1 night in Aug 2024

10/10 Excellent

Maria, LAS VEGAS

Liked: Cleanliness, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Aug 2024

10/10 Excellent

Dana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Joseph

Stayed 6 nights in Jun 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thompsom
Very nice place. Staff was extremely friendly and always asking if anything was needed.
View from one of several beach cabanas.
View from the adult only pool.
Stayed 12 nights in May 2024

10/10 Excellent

Catherine

Stayed 3 nights in May 2024

8/10 Good

Barry, Lincoln

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Two restaurants: Upscale, great! Everyday - not too great.
Stayed 6 nights in May 2024

10/10 Excellent

Carlos, miami

Stayed 6 nights in May 2024

10/10 Excellent

sandra

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the Thompson! Francisco was such a great employee and he took care of all our needs. I will look forward to seeing him next year! He is a plus to have on the staff😊
Stayed 1 night in Apr 2024