4/10 – Schlecht
John D., Buena Vista, CO
4. Apr. 2024
Gut: Sauberkeit
Horrible customer service and uncomfortable
If you want to be ignored, like bad customer service and an uncomfortable house, this is for you. Property had a limit on the how you can set the temperature and the house was hot and stuffy. Property manager didn't care and provided zero effort to resolve the situation. The listing nor the rental contract said anything about temperature restrictions. The owners contact information was listed and so after several texts that were ignored, he finally responded and told me he didn't understand why I was contacting him and flatly refused to do anything. After complaining to VRBO, the property manager provided me the manual to reset the temperature, but provided no assistance, so I had to do all the work. The "hot tub" wasn't hot. I understand that there is a charge to heat the pool, but I expected the hot tub to actually be hot. The closet light was broke, making it difficult to see. It rained and there was a leak, which made a mess on the floor, so we couldn't let our toddler go on the floor. The property manager did zero! Totally indifferent to the situation, so I had to clean it up. And the bed mattress were awful. I will never stay there or with any property of this organization.
John D.
Aufenthalt von 4 Nächten im März 2024