Ruinerwold Hotels with Restaurant

"Well"

"Das Hotel ist sehr alt. Die Zimmer sind zum Teil sehr schmutzig. Im Bad dicke Kalkränder in der Dusche. Im Zimmer schmutzige Teppichböden, sowie an der Decke Wasserflecken und die Heizungsrohre laufen an der Decke entlang, die man nachts rauschen hört. Die Fenster alt und vergammelt. Für den Preis viel zu teuer. Das Hotel selbst liegt direkt im Wald sehr ruhig. Aber das Hotel selbst müsste von Grund auf saniert werden."

"I unfortunately had a very bad experience at the hotel. The reason being : the staff allowed itself to displace my belongings from my room without my permission. As a consequence, my arm clock got lost in the process. This is a huge violation of my privacy. The reasoning behind their action was, as told by them, that I didn’t pay for my stay yet. Whereas in fact it was one of their staff members that told me not to pay at my check-in and that I would be contacted during the week by one of his colleagues. However I wasn’t contacted at all during my stay. Up to the moment when they decided to simply block my access card and displace my belongings. When I went to the lobby, I, for sure immediately paid. But wondered why they didn’t contact me at all, but instead they chose to directly take my belongings out of the room. The staff person at the desk pretended that she had called me several times (when we checked at the call history of their devices, we could see that my number wasn’t called a single time nor did they try to contact me in any other way). However, the manager contacted me a few days after my stay to apologize and to reimburse my lost clock."