I came to South Haven to attend my daughters' wedding on June 11th at South Haven Creations.
We checked into the Cozy Cottage on June 9th. When we checked in I was contacted to let us know that the people who stayed before us had a problem with the washing machine and it overflowed so was asked not to use the washing machine. That was fine, I just needed extra towels because I rented until June 14th. Towels were brought over immediately.
On Sunday June 12th, sewage water started coming up the kitchen sink and the toilets weren't flushing. I contacted Devon. Within the hour the roto-rooter came, he told us not to use the water. He then had to contact a drain specialist. Deven suggested we go out to lunch on Jaqua. At first I was pretty perturbed, since we were not able to brush our teeth, flush the toilets or wash our hands-but we went to town and went to lunch. Had an enjoyable lunch and hit the shops.
Deven kept in close contact with me providing me with updates. She let me know when the drain guy got to Cozy Cottage. And then contacted me again letting us know we would need to move to another house. She provided the new address and access code within minutes.
Even though it was a huge inconvenience, packing and moving, the new house was very nice, clean and had running water and laundry facilities.
We truly appreciated Devon keeping in contact. And that we were able to move during the daylight hours and not after dark and after some of our guests left so they could help us with the move.
Just wanted to give a shout out to Devon for great customer service and righting a wrong. I know there is no way to predict when things like this could happen, but she made it right. I am a frequent vrbo user, and because of her quick thinking and making it right you have kept a customer that often refers people to vrbo. But I will also start referring to South Haven vacation rentals.