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Metropolitan Al Mafraq Hotel

4.0 star property

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Photo gallery for Metropolitan Al Mafraq Hotel

Property amenity
Lobby
Terrace Twin Pool Access | Premium bedding, minibar, in-room safe, individually furnished
STUDIO KING POOL VIEW | Premium bedding, minibar, in-room safe, individually furnished
Gazebo

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Bar
  • Hot tub
  • Spa
  • Gym
  • All-inclusive

Explore the area

Map
Al Mafraq, PO Box 6770, Abu Dhabi
  • Bawabat Al Sharq Mall
    ‪7 min drive‬
  • Abu Dhabi University
    ‪10 min drive‬
  • Dalma Mall
    ‪16 min drive‬
  • Abu Dhabi (AUH-Abu Dhabi Intl.)
    ‪15 min drive‬

Room options

View all photos for STUDIO KING POOL VIEW

STUDIO KING POOL VIEW | Premium bedding, minibar, in-room safe, individually furnished

STUDIO KING POOL VIEW

  • Sleeps 3
  • 1 King Bed

View all photos for DELUXE KING POOL VIEW

DELUXE KING POOL VIEW | Premium bedding, minibar, in-room safe, individually furnished

DELUXE KING POOL VIEW

  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King City View

Deluxe King City View | Premium bedding, minibar, in-room safe, individually furnished

Deluxe King City View

  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for DELUXE TWIN CITY VIEW

Premium bedding, minibar, in-room safe, individually furnished

DELUXE TWIN CITY VIEW

  • 36 sq m
  • City view
  • Sleeps 2
  • 1 Single Bed

Emiri Suite

  • 211 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for ONE BEDROOM APARTMENT

ONE BEDROOM APARTMENT | Premium bedding, minibar, in-room safe, individually furnished

ONE BEDROOM APARTMENT

  • Sleeps 3
  • 1 King Bed

View all photos for Terrace Twin Pool Access

Terrace Twin Pool Access | Premium bedding, minibar, in-room safe, individually furnished

Terrace Twin Pool Access

  • 36 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for PREMIUM SUITE

PREMIUM SUITE | Premium bedding, minibar, in-room safe, individually furnished

PREMIUM SUITE

  • 80 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Terrace King Pool Access

Terrace King Pool Access | Premium bedding, minibar, in-room safe, individually furnished

Terrace King Pool Access

  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for STUDIO KING CITY VIEW

STUDIO KING CITY VIEW | Premium bedding, minibar, in-room safe, individually furnished

STUDIO KING CITY VIEW

  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Pool View

Premium bedding, minibar, in-room safe, individually furnished

Deluxe Twin Pool View

  • 36 sq m
  • Sleeps 2
  • 2 Single Beds

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About this property

Metropolitan Al Mafraq Hotel

Family-friendly Abu Dhabi hotel in Al Mafraq with 2 restaurants
This hotel features 2 restaurants, 2 outdoor pools and 3 bars/lounges. Free WiFi in public areas is provided, as well as free valet parking, a free area shuttle and a free beach shuttle. Additionally, a health club, a poolside bar and 2 coffee shops/cafes are on-site.
Metropolitan Al Mafraq Hotel offers 250 accommodations with minibars and a safe. Rooms open to balconies. This individually furnished accommodation has separate sitting areas. Beds feature premium bedding. 32-inch flat-screen televisions come with digital channels. Bathrooms include a shower, bathrobes, slippers and bidets.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and in-room massages can be requested.

An outdoor tennis court, a health club and complimentary bicycles are featured at the hotel. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include Access to hot tub, a sauna and a fitness centre.

Children aged under 16 years old are not allowed in the swimming pool, health club or hot tub without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms available. Services include massages and manicures and pedicures.
During your stay at Metropolitan Al Mafraq Hotel, you'll be close to Bawabat Al Sharq Mall. Features include free WiFi in public areas, free valet parking and a free area shuttle.
  • Free WiFi and wired Internet
  • Free valet parking and self-parking
  • Enjoy international cuisine at Olive Branch, one of the property's 2 restaurants and 3 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the 2 outdoor pools or soak in the hot tub
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes an outdoor tennis court, a gym and a steam room
  • 7 minutes by car from Bawabat Al Sharq Mall and 10 minutes from Abu Dhabi University
  • Free beach and local-area shuttle service
Some rates at Metropolitan Al Mafraq Hotel are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Metropolitan Al Mafraq Hotel offers its guests 2 outdoor swimming pools, an outdoor tennis court, a health club, and Access to hot tub. There are 2 restaurants and 2 coffee shops/cafes on site. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A business centre, meeting rooms, and limo/town car service are available. Event space at this hotel measures 2153 square feet (200 square metres) and includes a conference centre. A children's pool, a sauna, and spa services are also featured at the family-friendly Metropolitan Al Mafraq Hotel. An airport shuttle (available 24 hours) and a shopping centre shuttle are available for a fee. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4-star Abu Dhabi hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10:30 AM.
Olive Branch – This buffet restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at Metropolitan Al Mafraq Hotel are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

Afrikaans, Arabic, Azerbaijani, Bulgarian, English, Farsi, Filipino, French, German, Hindi, Italian, Russian, Spanish, Ukranian, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free area shuttle
  • Area shuttle
  • Free beach shuttle
  • Shopping centre shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 6 AM to 10:30 AM for a fee: AED 45 to 99 per person
  • 2 coffee shops/cafes
  • 2 restaurants
  • 3 bars/lounges
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • Olive Branch

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Free bicycle rentals
  • Health club
  • Outdoor tennis court
  • Playground
  • Sauna
  • Spa tub
  • Steam room
  • Tennis lessons
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free area shuttle
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (2,153 square foot of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Spa

  • In-room massages
  • Manicures/pedicures
  • Spa treatment rooms

Accessibility

  • No lift
  • Tile flooring in room

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Mini-fridge
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AED 150.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AED 45 to 99 per person
  • Airport shuttle fee: AED 90 per vehicle (return)
  • Rollaway bed fee: AED 150.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Clean. We Care. We Welcome. (Millennium)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Metropolitan Al Mafraq Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Mafraq Abu Dhabi
Mafraq Hotel
Mafraq Hotel Abu Dhabi
Mafraq

Metropolitan Al Mafraq Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 73 out of 240 reviews
Rating 8 - Good. 97 out of 240 reviews
Rating 6 - Okay. 39 out of 240 reviews
Rating 4 - Poor. 14 out of 240 reviews
Rating 2 - Terrible. 17 out of 240 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Gamal

Stayed 1 night in Oct 2024

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

10/10 Excellent

Samantha

Stayed 1 night in Nov 2024

10/10 Excellent

Atul

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good one but far from city
Stayed 1 night in Nov 2024

2/10 Terrible

Danyal

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reception behaviour was rude
Stayed 1 night in Nov 2024

10/10 Excellent

Ahmad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

barak

Liked: Staff & service
The service is good and late check out is provided kindly as an option, Mr. Raouf in the reception was so helpful.
Stayed 1 night in Nov 2024

10/10 Excellent

Emilio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

DIANA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the hotel. Too bad was only one night but definitely will be back when in Abu Dhabi
Stayed 1 night in Oct 2024

8/10 Good

Samantha

Liked: Amenities
Stayed 1 night in Sep 2024

6/10 Okay

Abdulaziz

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

6/10 Okay

Hamad

Travelled with family, Business traveller
Liked: Staff & service
The room wasn’t as clean. The bed mattress was a bit worn out. And the were a few amenities missing from the room. But for a one night rest I wouldn’t mind it.
Stayed 1 night in Sep 2024

8/10 Good

Shadia

Stayed 1 night in Aug 2024

6/10 Okay

Ali raza

Stayed 1 night in Aug 2024

6/10 Okay

Tariq

Travelled with family
Liked: Staff & service
Near hospital
Stayed 2 nights in Jun 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Mafraq hotel.
Hotel is being refurbished and is very clean. Rooms are large and comfortable.
Stayed 11 nights in May 2024

2/10 Terrible

dvora

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

10/10 Excellent

Mohamed

Liked: Cleanliness, property conditions & facilities, room comfort
It was great
Stayed 1 night in Apr 2024

10/10 Excellent

Malik

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good
Stayed 3 nights in Mar 2024

10/10 Excellent

Attiq

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Mar 2024

10/10 Excellent

Thaer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Karina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was good, pool was very nice.
Stayed 2 nights in Feb 2024

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in May 2023

2/10 Terrible

carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our reservations we booked through Expedia were not honored when we flew across the world and tried to check in. Expedia has lost my business. It took two days of MY time to straighten this out
Stayed 5 nights in Feb 2023

8/10 Good

nusrat

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Room was clean but really cold not heating . Break fast was good. Was a short stay.
Stayed 1 night in Jan 2023