Muthu Clube Praia da Oura

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Muthu Clube Praia da Oura

View from property
View from property
2 outdoor pools, pool umbrellas, pool loungers
Deluxe Room, Terrace Sea or Pool View ( 2 Pax) | Terrace/patio
Exterior

Reviews

7.4 out of 10

Good

Popular amenities

  • Bar
  • Breakfast available
  • All-inclusive
  • 24/7 front desk
  • Laundry
  • Pool

Explore the area

Map
Praia da Oura Apartado 827, Rua Oliveira Martins, Albufeira, 8200-901
  • Oura Beach
    5 min walk
  • The Strip
    6 min walk
  • Aveiros Beach
    12 min walk
  • Faro (FAO-Faro Intl.)
    43 min drive

Room options

Luxury Apartment, Sea View (4 Pax)

  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed

Grand Junior Suite, 1 Bedroom( 4 Pax)

  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

Deluxe Apartment, 1 Bedroom, Sea or Pool View ( 4 Pax)

  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

Grand Junior Suite, 2 Bedroom (6 Pax)

  • 62 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

Deluxe Apartment , 2 bedrooms, Sea or Pool View ( 6 Pax)

  • 50 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

Deluxe Room, Terrace Sea or Pool View ( 2 Pax)

  • 21 sq m
  • Studio
  • Sleeps 2
  • 1 Double Bed

Superior Room, Terrace, Garden View (2 Pax)

  • 21 sq m
  • Studio
  • Sleeps 2
  • 1 Double Bed

Superior Apartment, 1 Bedroom, Garden View (2 Pax)

  • 41 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

Apartment, 1 Bedroom (4 Pax)

  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

Standard Room, Terrace (2 Pax)

  • 21 sq m
  • Studio
  • Sleeps 2
  • 1 Double Bed

Deluxe Apartment , 2 bedrooms, Sea or Pool View (4 Pax)

  • 50 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds

Deluxe Apartment, 1 Bedroom, Sea or Pool View ( 2 Pax)

  • 41 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

Deluxe Apartment, 1 Bedroom, Sea or Pool View ( 2 Adults 2 Children)

  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

Luxury Apartment, Sea View (2 Pax)

  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 2 Single Beds

Apartment, 1 Bedroom (2 Adults 2 Children)

  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

Apartment, 1 Bedroom (2 Pax)

  • 41 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

Deluxe Apartment, 1 Bedroom, Sea or Pool View ( 2 Adults 1 Child)

  • 41 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed

Superior Apartment, 1 Bedroom, Garden View (4 Pax)

  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

Deluxe Apartment , 2 bedrooms, Sea or Pool View ( 2 Adults 2 Children)

  • 50 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds

Luxury Apartment, Garden View (4 Pax)

  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed

Luxury Apartment, Garden View (2 Pax)

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

Luxury Room, Terrace, Garden View (2 Pax)

  • Studio
  • Sleeps 2
  • 2 Single Beds

Luxury Room, Terrace, Sea View (2 Pax)

  • Studio
  • Sea view
  • Sleeps 2
  • 2 Single Beds

Similar properties

About this property

Muthu Clube Praia da Oura

Sea view with 2 outdoor pools, near Oura Beach
At Muthu Clube Praia da Oura, hit the beach, dine on-site at Jacs Restaurant or enjoy a drink at one of the aparthotel's 2 poolside bars. Each apartment features a kitchenette with a fridge and a microwave, plus free WiFi and a TV with satellite channels. A balcony, an electric kettle and a hairdryer are among the other amenities available to guests. Weekly housekeeping is available.
Muthu Clube Praia da Oura offers 531 accommodations with a hairdryer and blackout curtains. Rooms open to balconies. Accommodation at this 4-star aparthotel has kitchenettes with fridges, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit.

Guests can surf the web using complimentary wireless Internet access. Satellite televisions are provided. Housekeeping is offered on a weekly basis and an iron/ironing board can be requested. Housekeeping is provided on a limited basis.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Muthu Clube Praia da Oura, you're just a quick walk from Oura Beach. Enjoy features like free WiFi in public areas and free self-parking, plus 2 outdoor pools. This upmarket aparthotel has 531 apartments over 9 floors. Enjoy your stay with amenities like free WiFi and a kitchenette in each apartment.
  • Each apartment offers a kitchenette, a balcony and satellite TV
  • Free WiFi
  • Free self-parking
  • For dining with pool views, stop by Jacs Restaurant, one of the property's 12 restaurants and 6 bars/lounges
  • Full breakfast served daily for a fee
  • Take a swim in the 2 outdoor pools
  • Services include babysitting, a free children's club and tour or ticket assistance
  • On-site recreation includes an outdoor tennis court, a sauna and a playground
  • Within a 10-minute walk of Oura Beach and The Strip
  • Airport, shopping centre and local-area shuttle service available for a fee
Some rates at Muthu Clube Praia da Oura are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Muthu Clube Praia da Oura offers its guests 2 outdoor swimming pools, an outdoor tennis court, a sauna, and a children's pool. There are 12 restaurants and 6 coffee shops/cafes, as well as a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 6 bars/lounges. Public spaces have free WiFi.

A library, a terrace, and a complimentary children's club are also featured at Muthu Clube Praia da Oura. You'll have access to the health club at a partner property. An area shuttle within 3 km and an airport shuttle (available 24 hours) are available for a fee. Free self parking is available.

This 4-star Albufeira aparthotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 8:00 AM to 10:30 AM.
Jacs Restaurant – Overlooking the pool, this restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Pizza House – On-site restaurant. Open daily.
Ocean Bar – This bar overlooks the ocean and garden. Happy hour is offered. Open daily.
EL MEXICANO – This restaurant specialises in Mexican cuisine. Open selected days.
IL TERRAZZO – This restaurant specialises in Italian cuisine. Open daily.

All-inclusive details

All-inclusive room rates at Muthu Clube Praia da Oura are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
Bottled spirits included
Meals and beverages at companion properties
Dining and beverage availability limited at one or more venues

Entertainment

On-site entertainment and activities

Languages

English, French, Portuguese, Spanish

Property amenities

Beach

  • On a sandy beach

Pool/Spa

  • 2 outdoor pools
  • Massage
  • Pool loungers
  • Pool umbrellas
  • Sauna

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • Street parking available
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 3 km
  • Shopping centre shuttle (surcharge)
  • Free self parking on site

Family friendly

  • Childcare (surcharge)
  • Children's pool
  • Free children's club
  • Playground
  • Supervised activities for children (surcharge)

Restaurants on site

  • EL MEXICANO
  • IL TERRAZZO
  • Jacs Restaurant
  • Ocean Bar
  • Pizza House

Kitchenette

  • Cookware, dishware, and utensils
  • Electric kettle
  • Microwave
  • Refrigerator

Dining

  • Daily full breakfast available 8:00 AM to 10:30 AM for a fee: EUR 12 for adults and EUR 6 for children
  • 12 restaurants
  • 2 poolside bars
  • 6 bars/lounges
  • 6 coffee shops/cafes
  • Coffee and tea in common areas
  • Snack bar/deli

Bedrooms

  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Hair dryer
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Books
  • Karaoke
  • Library
  • Stereo
  • TV in common areas
  • TV with cable/satellite channels

Outdoor areas

  • Balcony
  • Garden
  • Terrace

Laundry

  • Laundry facilities

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Housekeeping (weekly)
  • Iron/ironing board on request
  • Luggage storage
  • Multilingual staff
  • Phone
  • Porter/bellhop
  • Safe (surcharge)
  • Safe at front desk
  • Tour and ticket assistance
  • Vending machine

Location highlights

  • In the city centre
  • Near a train station
  • Near the airport
  • Near the boardwalk/promenade
  • Near the ocean
  • On the waterfront

Things to do

  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Outdoor tennis court
  • Supervised activities for children
  • Bicycle rentals nearby
  • Boat tours nearby
  • Golfing nearby
  • Health club (partner property) nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Parasailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Segway rentals/tours nearby
  • Snorkelling nearby
  • Water skiing nearby
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 531 units
  • 9 floors
  • Garden
  • Reception hall
  • Soundproofing

Policies

Check-in

Check-in start time: 5 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for EUR 10.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 0.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.
  • A tax is imposed by the city: From 1 April - 31 October, EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

The mandatory service fee covers a credit card verification fee, charged at time of booking. The fee is not charged for nonrefundable bookings.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately EUR 12 for adults and from EUR 6 for children
  • Airport shuttle fee: EUR 20 per person (return)
  • In-room safe fee: EUR 2.60 per night
  • Crib (infant bed) fee: EUR 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Muthu Clube Praia da Oura offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Property Registration Number 4539

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for massage services. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.

Property is also known as

Apartments Clube Praia da Oura
Apartments Praia da Oura
Clube Oura
Clube Praia da Oura
Clube Praia da Oura Albufeira
Clube Praia da Oura Apartments
Clube Praia da Oura Apartments Albufeira
Praia Apartments
Praia da Oura Apartments
Praia Oura Apartments
Clube Praia Da Oura Albufeira, Portugal - Algarve
Clube Praia Da Oura Hotel Albufeira
Clube Praia da Oura Apartments Apartment Albufeira
Clube Praia da Oura Apartments Apartment
Clube Praia Da Oura Albufeira Portugal - Algarve
Muthu Clube Praia da Oura Apartment Albufeira
Muthu Clube Praia da Oura Apartment
Muthu Clube Praia da Oura Albufeira
Muthu Clube Praia da Oura Albufeira
Muthu Clube Praia da Oura Aparthotel
Muthu Clube Praia da Oura Aparthotel Albufeira

Muthu Clube Praia da Oura Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 257 out of 1059 reviews" "
Rating 8 - Good. 407 out of 1059 reviews" "
Rating 6 - Okay. 215 out of 1059 reviews" "
Rating 4 - Poor. 102 out of 1059 reviews" "
Rating 2 - Terrible. 78 out of 1059 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Claire

Liked: Cleanliness, amenities, property conditions & facilities
Nice room but was so noisy people where shouting and banking about all night so didn't get much sleep
Stayed 1 night in Sep 2024

6/10 Okay

Jack

Liked: Cleanliness, room comfort
The hotel is very large, catering for all types of guests. I had a good size room with my own balcony, without paying extra. The room was clean and beds comfy. Throughout the room, there was a few aspects which required maintenance, most importantly, the door being difficult to lock. The pool area is very large, but also extremely busy throughout the day, which, isn’t exactly a relaxing experience. However, there is a very pleasant beach right next to hotel for those who would prefer peace a quiet. The down side was that my room was located directly across from a nightclub which played music until the early hours of the morning, which some may find difficult to sleep with. I’m addition, the hotel seems to attract a large amount of young adult as patrons, who are often noisy themselves. Parking at the hotel is available within their car park, but this can become full easily. When this happens, you can park on the street at no extra cost.
Stayed 3 nights in Jun 2024

6/10 Okay

Gunnar Gils

Travelled with family
Disliked: Cleanliness
Noisy and a lot of bugs
Noisy place with a lot of partying. We stayed there for 2 weeks and had 10 cockroaches during that time. The first one slid right under the front door moments after we arrived. When we complained they tried relocating us to a smaller room with a terrible balcony and judging by the location it would have been a lot noisier so we refused. All they did to remediate the problem was to clean the room a little better and give us some bug spray. We asked them to fix the door so the cockroaches wouldn't get under the door and they said they'd contact maintenance but they never came so we had to stuff the gap with toilet paper for the rest of the trip. It wasn't until the 3rd complaint on the 12th day that someone took us seriously and finally contacted management. We had asked to contact someone in management before but they wouldn't do it. We were finally offered a better room but with only two nights left we didn't feel like moving. We were used to the roaches anyway. Apart from the roaches the room was nice enough. Close to the beach, nice balcony and a terrific view.
Stayed 14 nights in Jun 2024

10/10 Excellent

Nicholas

Stayed 5 nights in Jun 2024

6/10 Okay

Gary

Travelled with group
Stayed 4 nights in May 2024

10/10 Excellent

Ian Lewis

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Apr 2024

4/10 Poor

Linda

Disliked: Cleanliness, property conditions & facilities
Stayed 8 nights in Apr 2024

10/10 Excellent

Samantha

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
We stayed for over a month, and we doubt with a gentleman by the name of Rui, at the front desk. He was so incredibly helpful, friendly, insightful, and gave us some phenomenal suggestions. No request was too small or too big. His Customer service really made our trip memorable. He gave us ideas for places to go, restaurants, bakeries, local things to do, and if we had any issues at all, they were dealt with, in an expedient fashion! Fabulous room, we upgraded to a two bedroom suite overlooking the ocean. I would recommend this property every time. We took the self catering option, which was wonderful.
Stayed 3 nights in Mar 2024

10/10 Excellent

Samantha

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fabulous place for long stay! We stayed 2 month and we have to give full credit to Rui at front desk! He was amazing, helpful, and anytime anything needed attention, he was right on it. He was so wonderful and our favourite staff member. Thank you so much for being so kind to us while we were here.
Stayed 4 nights in Mar 2024

10/10 Excellent

Andrea

Liked: Cleanliness, room comfort
Wonderful stay
Wonderful stay loved everything about it. Location good right by the beach 30 min stroll to Albufeira some nice bars nearby. Loved it! Our only regret is we’ve left it 8 years since our last visit!
Stayed 5 nights in Mar 2024

6/10 Okay

Denise

Travelled with partner
Liked: Cleanliness
Hotel more like a 3 star. Room clean but a long distance down up and down a hill to the restaurant. Then faced with numerous steps to the restaurant. Apparently there is another way in but this is not advertised. Paper and plastic cups in restaurant and you are not allowed to take these out of the restaurant. Outside area for entertainment is cold and not inviting. Food okay. Staff unsmiling. Beautiful location by the sea.
Stayed 5 nights in Mar 2024

6/10 Okay

Imogen

Liked: Cleanliness
Stayed 5 nights in Feb 2024

2/10 Terrible

Cherry

Travelled with partner
Disliked: Amenities, property conditions & facilities
***JUST DON'T DO IT*** We did go out of season and did get a good price on All Inclusive but I did not expect what we got. The hotel grounds are beautiful and gorgeous beachfront location but the rooms are tired (although clean) and don't dare ask for a double bed. Having booked a double room on Expedia I did not expect 2 single beds pushed together and made as 2 singles. Not a major thing but when I had the audacity to contact reception to quey this I was immediately shut down with a passive aggressive; "Not being rude 'Madam', you booked an apartment, you get twin beds. There are no doubles". Then there was the issue with booking for the A La Carte restaurants. These are grim. Plastic chairs under plastic tarpaulin for the 'Mandarin' and 'Mexican'. The food not much better. Having been told they were fully booked (and eventually got booked in) there was barely anyone there and no atmosphere and half hearted service. Drinks are basic. Beer and warm wine in the buffet in plastic cups, the only glass is in the A la Carte's. Even at The Ocean Bar it was plastic cups but the staff down there actually raised a smile and were friendly and made semi-decent cocktails. It is a bland hotel with bland food and no atmosphere. Severely dated with rude and disinterested staff. Maybe it's better in the summer months??? I somehow doubt it. I have travelled alot and can honestly say that this was the poorest customer service and expertise at a hotel that I've ever had.
Stayed 3 nights in Dec 2023

10/10 Excellent

LONGZHAO

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
excellent location on the beach. Convenient to walk to nearby shopping stores.
Stayed 7 nights in Nov 2023

10/10 Excellent

ken

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great resort. Nice room and pools. Beside the beach. Good food and friendly staff.
Stayed 5 nights in Nov 2023

10/10 Excellent

Manon

Travelled with group
Liked: Cleanliness, room comfort
Stayed 4 nights in Oct 2023

8/10 Good

purushottam

Travelled with group
Liked: Cleanliness, room comfort
Muthu!!!
Great choice if you are looking for an all-inclusive. Great selection of food and entertainment options. Close enough to the main streets but far enough away that it isn't loud. I highly recommend checking out Old Town Albufeira as well while you're in town.
Stayed 4 nights in Sep 2023

6/10 Okay

Rosa

Stayed 7 nights in Aug 2023

4/10 Poor

Ryan

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Below average hotel - the “all inclusive” (doesnt even include coffee at the main bar…) is runned down. We were missing towels one day, and had sheets put on that had yellow pee spots. Of all the nice places in Albufeira, would definitely never stay here again. Considering that Muthu seems to be a common hotel here, it really is below average.
Stayed 4 nights in Aug 2023

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Loved it, great for families! Lovely pool and next to the beach!
Stayed 7 nights in Jul 2023

10/10 Excellent

Neil

Stayed 3 nights in Jun 2023

8/10 Good

barry

Liked: Cleanliness, room comfort
The only problem at times was parking as we are 80yearsold
Stayed 27 nights in Feb 2023

2/10 Terrible

Howard

Disliked: Cleanliness, room comfort
Awful room next to public toilets. Had to pay to upgrade. Rude and aggressive staff. Disgusting undercooked food
Stayed 4 nights in Jan 2023

10/10 Excellent

Samson Ngugi

Liked: Cleanliness, amenities, property conditions & facilities

4/10 Poor

Gurupdesh

Total disappointment.
We booked our hotel and arrived at 830 pm and checked in. Our room had 2 single beds instead of a double size we requested, no towels and then the Air conditioning didn't work. The maintenance worker tried to fix it but gave up and said I can bring you a fan. When we went to the bathroom, there were ants all over in the bathroom. This all took two hours. We tried to contact the manager, The most frustrating part was the manager didn't even bother to come out of her office to speak with us. We were told to sit in the Lobby outside her office. It took us until after 11 pm trying to get the mess fixed and finally get moved to another room. I was really foreword to going to a 4 star hotel and it looked really good when we saw it but it was very disappointing. I think Dr. Mutu had a great vision but the place is sadly lacking. It hardly looked like 4 star inside, needlng maintenance to be kept up at least in section K where we were. We were given the second room we were assured we could stay and check out at 12 noon which was nice because regular check out time was 10:00 Am. But the next morning we we're woken by cleaning staff knocking at 0915 and told it's check out time. I think there is no coordination between the staff. There is lack of maintenance staff. One guy was running around trying to do everything. The staff was carrying towels and sheets in plastic bags. In some areas the staff was using grocery store carts to move stuff.
Stayed 1 night in Sep 2022