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15 Apr 2023 by Sofia Rodrigues, Graduate Manager
Dear Teresa,Thank you for your feedback.I'm sorry that some aspects of your stay did not meet your expectations, namely the room type and bar area.I would also like to apologise that you felt as the staff were not very friendly. Customer service is our priority and we're sorry if the experience you received left you with an impression in any way contrary to that.On behalf of the entire team here we sincerely hope you to see you again soon, in order to regain your trust and offer you an even better and even more pleasant stay.Kind regards,
31 Mar 2023 by Sofia Rodrigues, Graduate Manager
Dear Sarah,Thank you for the great review of our hotel. We hope to see you again soon!Kind regards,
10 Mar 2022 by Jurys Inn Belfast
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Thank you for taking the time to review. Best Wishes
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A vending machine, multilingual staff, and tour/ticket assistance are also featured at the eco-certified Leonardo Hotel Belfast. Parking is available for a fee. A complete renovation of Leonardo Hotel Belfast was completed in January 2019. This 4-star Belfast hotel is smoke free.
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi
Self parking (surcharge)
Leonardo Hotel Belfast offers 270 accommodations with coffee/tea makers and a hairdryer. 26-inch LCD televisions come with cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries. This Belfast hotel provides complimentary wired and wireless Internet access.
For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 11:00 AM.
Bar and Grill – This restaurant serves breakfast, lunch and dinner.
Room service is available.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
If you are planning to arrive after 11 PM, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Guests arriving after 11 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard and debit cards. Cash is not accepted.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
This property has received its official star rating from Tourism NI.
