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"Fantastic staff, and great homely feel! Would definitely come back again at the drop of a hat! lovely ambience and good cheap cocktails and beers " More

By a verified traveller on Sun 22 Sep 2019

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Superior Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hotel Description

Hotel Xbalamque and Spa Cancun's great location gets high marks from our customers. During your stay, you're just a quick walk from Las Palapas Park. Free WiFi in public areas, free self-parking and a full-service spa are available.

  • Free Wi-Fi in some public areas
  • Free self-parking
  • Enjoy Mexican cuisine while dining at La Adelita
  • Take a swim in the outdoor pool
  • Indulge with deep-tissue massages, body scrubs or reflexology at Spa Xbalamqué
  • Services include a concierge, tour or ticket assistance and a porter
  • On-site recreation includes a sauna
  • Guests have great things to say about the overall condition of the property and the helpful staff
  • 11 minutes by foot from Plaza 28 and a 3-minute drive from Plaza Las Americas

Hotel Xbalamque and Spa Cancun ratings based on 4 Verified Reviews

Review Summary
3.2 out of 5 3.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hotel Xbalamque and Spa Cancun

Everyone (3)
5 out of 5
Fantastic staff, and great homely feel! Would definitely come back again at the drop of a hat! lovely ambience and good cheap cocktails and beers

Posted by on 22 Sep 2019

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Comment from Hotel Management

23 Sep 2019 by Hotel Xbalamque & SPA

Hi good day. We hereby send a cordial greeting, it is good for us to know that your stay with us was to your liking, we welcome your comments, your opinion is very important to us and we appreciate your preference, Best Regards

1 out of 5
Epäsiisti paikka, epämukavat sängyt, todella vanhat pyyhet ja lakanat, suihkuussa ei ole lämmin vettä, hissi ei toimi ja kallimpi kuin toiset hotellit jolla on parempi palvelu

Posted by on 12 Mar 2019

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Comment from Hotel Management

15 Mar 2019 by Eligio Baltodano / Hotel Xbalamque & SPA

Hei, hyvä päivä Lähetämme täällä sydämellisen tervehdyksen ja kiitos kommenteistasi, mielipiteesi on meille erittäin tärkeä, pyrimme parantamaan päivittäin enemmän tarjoamiamme palveluita. parhain terveisin

4 out of 5
L'espace piscine est vraiment bien. L'hôtel est un peu défraîchi. Il faudrait le rénover. Le bruit la nuit car très mauvaise insonorisation et karaoké à côté de l'hôtel. Heureusement il s'est terminé à 22h. Ca passe pour une nuit.

Posted by , from Nancy on 30 May 2018

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Comment from Hotel Management

3 Mar 2019 by Eligio Baltodano / Hotel Xbalamque & SPA

Merci pour votre commentaire, votre avis est très important pour nous, nous travaillons à l’amélioration et donnerons à chacun un excellent service une fois.

3 out of 5
Bedsheets smelled funny and the whole room felt a bit unclean. Staff was nice and location near the bus station was good.

Posted by on 6 Jan 2018

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Property Features

Hotel Xbalamque and Spa Cancun offers its guests a full-service spa, an outdoor pool, and a sauna. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. Spa services, a terrace, and tour/ticket assistance are also featured at Hotel Xbalamque and Spa Cancun. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 3-star Cancun hotel.

  • 1 building
  • 90 guestrooms or units
  • 3 levels
  • Built in 1990
  • Deli
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli

Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Parking: Free self parking

Room Amenities

Hotel Xbalamque and Spa Cancun offers 90 accommodations with free toiletries. Televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Toiletries (free)
  • Telephone
  • Desk
  • Climate control
  • Ensuite bathroom
  • Wardrobe or cupboard

Food & Drink

La Adelita – This restaurant specialises in Mexican cuisine.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a sauna.

Children aged under 11 years old are not allowed in the swimming pool without adult supervision.

Spa Services

Spa Xbalamqué has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

  • Number of treatment rooms 4
  • Couples treatment rooms
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Upper floors accessible by stairs only

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. If driving, please contact this property in advance for more information (e.g. directions).

Guests can access their accommodation through a private entrance. Guests who plan to drive should contact this property in advance for more details (e.g. directions).

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts major credit cards, debit cards and cash

Noise-free guestrooms cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts major credit cards, Visa, Mastercard, debit cards and cash. Noise-free guestrooms cannot be guaranteed.

  • Contactless check-out is not available
  • Noise-free rooms not guaranteed
  • Staffed front desk
  • Children stay free - maximum age 11
  • Private entrance
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts
  • Children stay free
  • Debit cards
  • Advance notice recommended for guests arriving by car

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Xbalamque Resort
  • Hotel Xbalamque Resort Cancun
  • Xbalamque
  • Xbalamque Cancun
  • Xbalamque Hotel Cancun
  • Hotel Xbalamque Cancun
  • Hotel Xbalamque
  • Hotel Xbalamque Resort Spa

You should know

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.