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"No room cleaning for 2 days in a row, with no explanation. The window in the room (268) is very small, not much daylight during the day. Cheap materia ... " More
1 Aug 2024 by Zoe
Dear Maria, Thank you for taking the time to provide your feedback about your recent stay with us. I am sorry to hear that you experienced issues with room cleaning during your visit. We aim to provide consistent service, and I apologize for any inconvenience this caused. Your comments have been shared with our housekeeping team to ensure we address this matter and improve our service going forward.Regarding the window in room 268, I appreciate your feedback. While some of our rooms may have limited natural light due to their unique design, we are always looking for ways to enhance the overall experience for our guests.It’s great to hear that you found the room decor appealing; we strive to create a welcoming environment for all our guests using the materials we believe offer a stylish yet comfortable experience.We hope we have an opportunity to welcome you back the next time your travels bring you to Edinburgh.
5 Mar 2023 by Kelly
Thank you for your feedback Michaël, we look forward to welcoming you back soon!
Kimpton Charlotte Square, an IHG Hotel offers its guests a full-service spa, an indoor pool, and a sauna. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A business centre and meeting rooms are available. A fitness centre, a terrace, and multilingual staff are also featured at the luxury Kimpton Charlotte Square, an IHG Hotel. Parking is available for a fee. This 5-star Edinburgh hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi , Free wired internet
Self parking (surcharge) , Valet parking (surcharge)
Kimpton Charlotte Square, an IHG Hotel offers 199 accommodations with a safe and complimentary bottles of water. Each accommodation is individually furnished and decorated. Beds feature pillowtop mattresses. A pillow menu is available. This Edinburgh hotel provides complimentary wireless Internet access. Bathrooms include a shower, dressing gowns, slippers and designer toiletries. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.
For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 10:30 AM.
BABA – This restaurant specialises in Mediterranean cuisine and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar.
The Garden – This café serves breakfast, lunch and light fare. Open daily.
Aizle – This fine-dining restaurant specialises in international cuisine and serves lunch and dinner. Reservations are required. Open selected days.
24-hour room service is available.
Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
The on-site spa has 2 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and manicures and pedicures.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
The credit card used to book the reservation must be presented by the cardholder at check-in.
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.
