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H10 Estepona Palace

4.0 star property

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for H10 Estepona Palace

Aerial view
View from room
Desk, laptop workspace, blackout curtains, bed sheets
Exterior
Interior entrance

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • Bar
  • Room service
  • All-inclusive
  • Parking available
  • Spa

Explore the area

Map
Avda del Carmen, 99 Playa de Guadalobon, Estepona, Malaga, 29680
  • Cristo Beach
    ‪6 min walk‬
  • Malaga Province Beaches
    ‪11 min walk‬
  • Estepona Port and Marina
    ‪20 min walk‬
  • Gibraltar (GIB)
    ‪40 min drive‬

Room options

View all photos for Family Room, Sea View (2 Adutls)

Desk, laptop workspace, blackout curtains, bed sheets

Family Room, Sea View (2 Adutls)

  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, Sea View (Superior 3 Adults)

Desk, laptop workspace, blackout curtains, bed sheets

Family Room, Sea View (Superior 3 Adults)

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Superior Double Room, Spa, Sea View

Desk, laptop workspace, blackout curtains, bed sheets

Superior Double Room, Spa, Sea View

  • 25 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Junior Suite (Ocean 3+1)

Desk, laptop workspace, blackout curtains, bed sheets

Junior Suite (Ocean 3+1)

  • 40 sq m
  • Sea view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Superior Family Room Sea View (2 Adults + 2 Children)

Desk, laptop workspace, blackout curtains, bed sheets

Superior Family Room Sea View (2 Adults + 2 Children)

  • 40 sq m
  • Sea view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Junior Suite (Ocean 2+1)

Desk, laptop workspace, blackout curtains, bed sheets

Junior Suite (Ocean 2+1)

  • 40 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

View all photos for Superior Double Room Single Use

Desk, laptop workspace, blackout curtains, bed sheets

Superior Double Room Single Use

  • 25 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Superior Double Room (3 Adults)

Desk, laptop workspace, blackout curtains, bed sheets

Superior Double Room (3 Adults)

  • 25 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

View all photos for Superior Double Room, Sea View (2 Adults + 1 Child)

View from room

Superior Double Room, Sea View (2 Adults + 1 Child)

  • 25 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

View all photos for Superior Double Room, Sea View (3 Adults)

Desk, laptop workspace, blackout curtains, bed sheets

Superior Double Room, Sea View (3 Adults)

  • 25 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

View all photos for Superior Double Room (Privilege, 2 Adults + 1 Child)

Desk, laptop workspace, blackout curtains, bed sheets

Superior Double Room (Privilege, 2 Adults + 1 Child)

  • 25 sq m
  • Ocean view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

View all photos for Superior Double Room (Privilege, 3 Adults)

Desk, laptop workspace, blackout curtains, bed sheets

Superior Double Room (Privilege, 3 Adults)

  • 25 sq m
  • Ocean view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

View all photos for Superior Double Room Single Use, Sea View

Desk, laptop workspace, blackout curtains, bed sheets

Superior Double Room Single Use, Sea View

  • 25 sq m
  • Sea view
  • Sleeps 1
  • 1 Single Bed

View all photos for Family Room, Sea View (Superior 3+1)

Desk, laptop workspace, blackout curtains, bed sheets

Family Room, Sea View (Superior 3+1)

  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Double Room, Sea View (2 Adults)

Desk, laptop workspace, blackout curtains, bed sheets

Superior Double Room, Sea View (2 Adults)

  • 25 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Superior Double Room (Spa, 2 Adults)

Desk, laptop workspace, blackout curtains, bed sheets

Superior Double Room (Spa, 2 Adults)

  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Superior Double Room Single Use (Privilege)

Desk, laptop workspace, blackout curtains, bed sheets

Superior Double Room Single Use (Privilege)

  • 25 sq m
  • Ocean view
  • Sleeps 1
  • 1 Single Bed

View all photos for Ocean Junior Suite (3 adults)

Desk, laptop workspace, blackout curtains, bed sheets

Ocean Junior Suite (3 adults)

  • 40 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

View all photos for Junior Suite (Ocean 2 Adults)

Desk, laptop workspace, blackout curtains, bed sheets

Junior Suite (Ocean 2 Adults)

  • 40 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Superior Double Room (Privilege, 2 Adults)

Desk, laptop workspace, blackout curtains, bed sheets

Superior Double Room (Privilege, 2 Adults)

  • 25 sq m
  • Ocean view
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Junior Suite (Ocean 2+2)

Desk, laptop workspace, blackout curtains, bed sheets

Junior Suite (Ocean 2+2)

  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Superior Double Room (2 Adults)

Desk, laptop workspace, blackout curtains, bed sheets

Superior Double Room (2 Adults)

  • 25 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Family Room, Sea View (Superior 2+1)

Desk, laptop workspace, blackout curtains, bed sheets

Family Room, Sea View (Superior 2+1)

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Superior Double Room (2 Adults + 1 Child)

Desk, laptop workspace, blackout curtains, bed sheets

Superior Double Room (2 Adults + 1 Child)

  • 25 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

Similar properties

Aerial view

Gran Hotel Elba Estepona Thalasso & Spa

Pool
Breakfast included
All-inclusive
Spa
4.2 out of 5, Very good, (700)
The price is CHF 170
for 1 room
includes taxes & fees
17 Feb - 18 Feb
Gran Hotel Elba Estepona Thalasso & Spa

About this property

H10 Estepona Palace

Family fun on the beach, with 2 outdoor pools, near Cristo Beach
Catch some rays at the beach or spend the day relaxing at H10 Estepona Palace's full-service spa. Then enjoy a meal at one of the hotel's 2 restaurants.
H10 Estepona Palace offers 237 accommodations with a hairdryer and free toiletries. 40-inch plasma televisions come with satellite channels.

Bathrooms include a combined bath/shower unit and bidets. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include Access to hot tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Despacio Spa Center has 5 treatment rooms, including rooms for couples. Services include facials, body wraps, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at H10 Estepona Palace. During your stay, you're just a quick walk from Cristo Beach. Free WiFi in public areas, 2 outdoor pools and 2 restaurants are available.
  • Free Wi-Fi in some public areas
  • The 2 restaurants, poolside bar and 2 bars/lounges offer choices for drinking and dining
  • Self-parking available for a fee
  • Take a swim in the 2 outdoor pools or soak in the hot tub
  • Treat yourself to hydrotherapy, facials or body treatments at Despacio Spa Center
  • Services include a free children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a sauna and archery
  • 6 minutes by foot from Cristo Beach and a 2-minute drive from Estepona Port and Marina
Some rates at H10 Estepona Palace are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At H10 Estepona Palace, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. This eco-certified hotel also offers a complimentary children's club, a children's pool and a hot tub. Parking is available for a fee.

This 4-star Estepona hotel is smoke free.

Thalassa – This restaurant serves breakfast and lunch.
Alborán – On-site buffet restaurant. Open daily.
Lobby Bar – On-site bar. Open daily.
Chill Out Bar – On-site rooftop bar. Open selected days.
Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at H10 Estepona Palace are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet meals, snacks and beverages included

Land activities

Tennis
Volleyball

Lessons/classes/games

Yoga

Entertainment

On-site entertainment and activities

Awards and affiliations

Eco-certified property
This property participates in Biosphere – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Covered parking on site (EUR 15 per day)

Food and drink

  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Alborán
  • Chill Out Bar
  • Lobby Bar
  • Thalassa

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Archery
  • Bicycle cleaning area
  • Bicycle rentals
  • Bicycle repair station
  • Bicycle storage
  • Bicycle tours
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Library
  • Playground
  • Sauna
  • Spa tub

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Ayurvedic treatments
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch smart TV with satellite channels

Food and drink

  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property is closed between 19 October and 1 January.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: EUR 15 per day
  • In-room safe fee: EUR 2.40 per day
  • Spa fee: EUR 30 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards and cash
Front desk staff will greet guests on arrival at the property.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Estepona H10
Estepona H10 Palace
Estepona Palace
Estepona Palace H10
H10 Estepona
H10 Estepona Palace
H10 Palace
H10 Palace Estepona
H10 Estepona Palace Hotel
H10 Palace Hotel Estepona
h10 Hotel Estepona
H10 Estepona Palace Spain - Costa Del Sol
h10 Estepona Palace Hotel Estepona
H10 Estepona Palace Hotel
H10 Estepona Palace Estepona
H10 Estepona Palace Hotel Estepona

H10 Estepona Palace Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 248 out of 665 reviews" "
Rating 8 - Good. 278 out of 665 reviews" "
Rating 6 - Okay. 78 out of 665 reviews" "
Rating 4 - Poor. 45 out of 665 reviews" "
Rating 2 - Terrible. 16 out of 665 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very pleasant stay in clean hotel
Stayed 14 nights in Oct 2024

10/10 Excellent

Duncan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

2/10 Terrible

Karim

Stayed 8 nights in Oct 2024

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cant speak highly enough of H10 Estepona Palace. Everything was just as wed seen in the photos before we arrived. Reception is a huge open area which you go through to reach all the amenities. Our room was possibly the best hotel room we've ever stayed in, a wonderful bed, clean and spacious ensuite and the most fantastic view of the sea and hotel pools made this a room we would love to be able to take with us everywhere we go in the future. Ours was a superior double with sea view. The pools were great if a little bit chilly, but clean and well maintained. The bars and restaurants were all fab with great food available all day. All of the staff were friendly and welcoming and worked extremely hard. The beach isnt as nice as some beaches you might find but it is so close to the hotel and was worth a visit everyday. The town of Estepona is an absolute delight, the old town especially. Visit during the day where the beach is much better but the town comes alive during the evening with little lanes and flowery squares abound with pretty lighting and streets full of tables and chairs from the many excellent restaurants to be found here. Will definitely be back! Thank you for a memorable holiday.
Stayed 7 nights in Sep 2024

6/10 Okay

Diana

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was friendly and helpful but the hotel looked run down. Great selection on breakfast.
Stayed 2 nights in Sep 2024

10/10 Excellent

wiam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greatest
Stayed 1 night in Jul 2024

10/10 Excellent

Louise

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice room and spacious with nice balcony. All staff very friendly. Breakfast quality excellent
Stayed 3 nights in May 2024

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff was excellent food was great and hot for a buffet drink reasonable price for a hotel would recommend this hotel
Stayed 8 nights in Apr 2024

10/10 Excellent

SAMUEL

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 9 nights in Apr 2024

6/10 Okay

Charlotte

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Found the front of house team on reception to be quite rude. They made us feel completely unwelcome as we were checking in, making negative comments about us just staying one night. We had also rang ahead to confirm which day we would use the full board lunch and we were advised we could use it on either the day we checked in or checked out. When I mentioned this at check-in I was told this wasn't policy and was repeatedly asked who I'd spoken to on the phone despite me saying I hadn't got a name. I then rang again when, on getting back to my room in the evening the room was unbearably hot. I couldn't get the air-con to work. I rang reception, who told me, again very rudely, that it wasn't working and there was nothing they could do. We ended up sleeping with the balcony door open all night and all of us were completely bitten by mosquitos in the morning. By contrast the restaurant and kids' club team (Sofia especially) were AMAZING. Super-friendly and helpful. The pool area was nice but overcrowded, especially as it was off-season. Can't imagine what it would be like in August! The main restaurant was a nice setting and the food was good in the buffet. The lunch we had in the pool bar however was HORRENDOUS. I got a prawn and mango salad, which was - shockingly - made from tinned mangoes and frozen prawns with a sickly-sweet dressing. The patatas bravas and fries were undercooked. We left the lot.
Stayed 1 night in Apr 2024

10/10 Excellent

Selwyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

2/10 Terrible

Jane

Disliked: Cleanliness, staff & service
Avoid
A very tired hotel in need of renovation or at least a good clean. Furniture was worn and dirty and cleaning staff doing everything they can to not clean your room.
Stayed 2 nights in Mar 2024

10/10 Excellent

Alberto, Aventura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
First time in the area, amazing infrastructure close to the highway. In summer probably is something close to the paradise.
Stayed 2 nights in Jan 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Escape from Cornwall
Stayed 1 night in Jan 2024

4/10 Poor

ROBERTA, Bainsville

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Dated property. Rooms had no coffee machine, would have to rent for 18€a day if wanted. To use an iron or steamer you had to pay a deposit. At the restaurant they charge you for a glass of water. Dinner only option is a less than mediocre buffet. Lunch was sit down and fairly good. There is absolutely nothing around the hotel so to get any good food you need a car or to use taxi.
Stayed 4 nights in Oct 2023

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Really enjoyed my stay at this hotel. Food good. Great facilities. Really friendly and helpful staff
Stayed 3 nights in Oct 2023

4/10 Poor

JOHN

Not worth the money.
Hotel is old and tatty, no complimentary water in room. No iron, only steamers that you can use. Basically they want to force you to use the ironing service which is expensive. Certainly not a good four star hotel. More like 3 star plus. Paid over the odds for this hotel in October. Won’t be coming back.
Stayed 2 nights in Oct 2023

8/10 Good

Emily

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

David

Stayed 6 nights in Sep 2023

8/10 Good

Patricia

Liked: Staff & service
The hotel is on the water and it has easy access also to AU7. Breakfast is excellent and I highly recommend taking this option as there is no coffee maker in the room. I was surprised that they charged me for using the safe box. This is a 4star hotel and you would expect that it be included in the price. Parking was €15 a day and there were some empty spots to park outside. However, the street is super narrow.
Stayed 11 nights in Sep 2023

10/10 Excellent

Aleksandar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 15 nights in Jul 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities
A complete train wreck
Where to start? About $400/night in little Estepona, certainly not Marbella. We arrived in room, no coffee maker, no water…ok, can live with that. But theft-proof fifty cent hangers?!? Painted shrubs? Ca. 1975 scratched-up furniture? No. Also, in fifty years of world travel, I’ve never seen a daily charge for the use of the room safe! Wife went on terrace to relax and closed door behind her and was LOCKED OUT! If she had no phone, she would have had to scream for help. Just imagine. Hotel’s entry driveway choked with cars and we were trapped behind these selfish slobs for 20 minutes. Management response? “Family checking in - no problem, senor.” No bellman, no one controlling this parking disaster. Food was just ok, buffet style, corporate cafe ambience. Ugggh. When we tried to eat in the separate table-served dining room, we were very, very rudely told “NO TABLES!” Same surly attitude from most of the staff. Tried to get a bucket of ice at the bar to chill a bottle wine: “NO BUCKET!” Only a plastic glass of ice at a time! And though I love children, organized kids’ activities go on at all hours, even dinner, at ear-splitting volume. An absolutely hopeless hotel not worth $200/night. Entire staff and management should be summarily fired and the hotel sold to someone who knows what they’re doing. Please! Meantime, pay whatever you have to but DON’T stay at this disaster
Stayed 3 nights in Aug 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
H10 Estepona Summer Holidays
This is a great hotel in a fantastic location. It is a 20 min walk to the Marina and a 40 min walk to the centre of Estepona & Taxis were easily got through reception and cost ~€7 to get into town. The all-inclusive drinks selection was top class- we loved that we there was a gluten free beer included in this selection. The room was lovely, bed was very comfortable and the water pressure in the shower was fantastic- it was an over bath shower but that was fine for us. Others have mentioned the sun lounger situation, Yes, people go down early and pick their spots, but there are always plenty of beds for everyone. The pool attendants bring more out as they are required. There is also the option of using the beds on the beach which was only a few meters away. Having a water dispenser and encouraging people to use re-fillable water bottles & also giving re-usable plastic beakers for poolside drinks rather than disposable cups/glasses were great example of the Hotels "Green" initiatives. Some areas for improvement- The pool bar was chaotic at times. While everyone was working very hard (shout out to Alejandro) you always had to wait an extremely long time to get served for food or drink. The buffet restaurant had a great selection but no allergens identified. They were more than happy to walk us through the Gluten free oevery meal (Thanks Mabel) & the options were plentiful once pointed out. For breakfast there really should be a selection of Gluten free items available to choose
Stayed 14 nights in Jul 2023

6/10 Okay

Kelly

Travelled with family
Liked: Cleanliness, staff & service
The hotel was beautiful looking, like a sand castle. Our room was spacious, very large for a hotel room with a nice balcony. The breakfast buffet was very nice, however the food options the rest of the day were very limited and disappointing. The food in town however was amazing, definitely go into town, not the harbor restaurants. Parking was terrible, dirt lot across the street with not enough space to fit the cars. The worst part was the beach. The "sand" was more like gravel and could not be walked on. The first 5 week of the ocean was all rocks. One you got out in the water, there was sand, but get there requires good water shoes. Water was also colder than I expected. I was also shocked to see topless women at the hotel only beach. Not a good place for kids.
Stayed 3 nights in Jul 2023