Grand Palladium White Sand Resort & Spa All Inclusive

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Dates

May 2025

June 2025

Couples treatment room(s), sauna, hot tub, steam room

Junior Suite, Beachside | View from room

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar
Hot tub

Explore the area

Carr Federal Chetumal - Puerto Juarez, Km 256-100 Municipio Solidaridad, Kantenah, QROO, 77710

Akumal Beach
‪6 min drive‬
Yal-ku Lagoon
‪9 min drive‬
Half Moon Bay
‪9 min drive‬
Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

Minibar, in-room safe, desk, laptop workspace

Junior Suite Single use Garden View

53 sq m
Sleeps 1
1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

Junior Suite, Beachside

53 sq m
Sleeps 4
2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

Suite, Beachside

68 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Romance Bungalow by the lake

Lake view
69 sq m
Sleeps 2
1 King Bed

Junior Suite Poolside

Sleeps 4
2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

Junior Suite Garden View

53 sq m
Sleeps 4
2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

Suite Garden View

68 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Romance Villa Suite Poolside

53 sq m
Sleeps 2
1 King Bed

Living room | 32-inch flat-screen TV with cable channels, TV, iPod dock

Suite Deluxe

Sleeps 2
1 King Bed

Suite Junior

Sleeps 2
1 Double Bed

Suite Junior

Sleeps 3
2 King Beds

Suite Junior

Sleeps 4
2 King Beds

Suite Junior

Sleeps 2
1 King Bed

Suite Junior

Sleeps 4
2 Double Beds

Suite Superior

Sleeps 3
1 Single Sofa Bed and 1 King Bed

Suite Deluxe

Sleeps 4
2 King Beds

Living area | 32-inch flat-screen TV with cable channels, TV, iPod dock

Suite Deluxe With View

Sleeps 1
1 King Bed and 1 Single Sofa Bed

Suite Junior

Sleeps 3
1 Double Bed and 1 Single Bed

Suite Junior

Sleeps 4
2 Double Beds

Suite Junior

Sleeps 3
2 King Beds

Suite Deluxe

Sleeps 3
2 King Beds

Suite Superior

Sleeps 2
1 Single Sofa Bed and 1 King Bed

Suite Junior

Sleeps 4
2 King Beds

Suite Superior

Sleeps 4
1 King Bed and 2 Single Sofa Beds

Suite Junior

Sleeps 1
1 Single Bed

Suite Superior

Sleeps 3
1 Single Sofa Bed and 1 King Bed

Suite Deluxe

Sleeps 3
2 King Beds

Suite Deluxe

Sleeps 4
2 King Beds

Suite Superior

Sleeps 4
2 Single Sofa Beds and 1 King Bed

Suite Junior

Sleeps 3
1 Double Bed and 1 Single Bed

Suite Junior With View

Sleeps 1
1 Single Sofa Bed and 2 Double Beds OR 1 Single Sofa Bed and 1 King Bed

Suite Superior

Sleeps 1
1 King Bed and 1 Single Sofa Bed

Similar properties

6 outdoor pools, pool umbrellas, pool loungers

On private beach
Pool
Hot tub
Breakfast included

for 1 room

includes taxes & fees

8 Jun - 9 Jun

About this property

Family-friendly fun on the beach, with 6 outdoor pools

Catch some rays on Grand Palladium White Sand Resort & Spa All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 5 restaurants.

Grand Palladium White Sand Resort & Spa All Inclusive offers 264 air-conditioned accommodations with indoor private hot tubs and iPod docking stations. Rooms open to furnished balconies. 32-inch flat-screen televisions come with premium cable channels and pay-per-view films. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include a combined bath/shower unit with in-room jetted baths, complimentary toiletries and hairdryers.

This Kantenah property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

6 outdoor swimming pools and 5 hot tubs are on site. In addition to a kids' pool, other recreational amenities include a private beach, a waterslide, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Zentropia Palladium Spa & Wellness has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Grand Palladium White Sand Resort & Spa All Inclusive. During your stay, you'll be close to Akumal Beach. Free breakfast, free WiFi in public areas and free self-parking are available.

Free buffet breakfast served daily
Free Wi-Fi (speed: 25+ Mbps)
Free self-parking
Enjoy Mexican cuisine at La Adelita, one of the property's 5 restaurants and 2 bars/lounges
Splash around at the waterslide or swim in the 6 outdoor pools
Indulge with hydrotherapy, body wraps or facials at Zentropia Palladium Spa & Wellness
Services include babysitting, a children's club and a lifeguard on-site
On-site recreation includes a private beach, tennis courts and a gym
4.7 mi (7.6 km) from Akumal Beach and 12.9 mi (20.7 km) from Xel-Há Park

Grand Palladium White Sand Resort & Spa All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Grand Palladium White Sand Resort & Spa All Inclusive, you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 2 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool and a steam room. Self parking is free. A complete renovation of Grand Palladium White Sand Resort & Spa All Inclusive was completed in 2019.

Smoking is allowed in designated areas at this 4-star Kantenah property.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.

La Adelita – This theme restaurant specialises in Mexican cuisine. Guests can enjoy drinks at the bar.

El Dorado – On-site steakhouse. Guests can enjoy drinks at the bar. Open daily.

Sumptuori – This sushi bar specialises in Japanese cuisine. Guests can enjoy drinks at the bar. Open daily.

Portofino – This restaurant specialises in Italian cuisine. Guests can enjoy drinks at the bar. Open daily.

Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and beverages included

In-room minibar (all beverages included)

Dining availability limited at one or more venues

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking

Sailing

Snorkelling

Windsurfing

Land activities

Fitness facilities

Miniature golf

Football

Tennis

Volleyball

Lessons/classes/games

Aerobics

Water fitness

Entertainment

On-site entertainment and activities

Access to on-site nightclubs

Awards and affiliations

Eco-certified property

This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi

Parking and transport

Free self parking on site

Food and drink

Free buffet breakfast available daily 7:00 AM to 11:00 AM
2 bars/lounges
2 swim-up bars
5 restaurants
A beach bar
A coffee shop/cafe
Snack bar/deli

Restaurants on site

El Dorado
La Adelita
Portofino
Sumptuori

Things to do

5 hot tubs
6 outdoor pools
Arcade/game room
Archery
Basketball
Beach volleyball
Billiards/pool table
Boat tours
Children's pool
Evening entertainment
Fitness classes
Free children's club
Full-service spa
Games
Gym
Kayaking
Mini golf
Pilates classes
Playground
Racquetball/squash
Sauna
Scuba diving
Segway rentals/tours
Shopping
Snorkelling
Steam room
Tennis
Waterslide
Windsurfing
Yoga classes

Family friendly

6 outdoor pools
Arcade/game room
Babysitting (surcharge)
Children's games
Children's pool
Free children's club
Laundry facilities
Lifeguards on site
Mini golf
Playground
Snack bar/deli
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

3 meeting rooms
Business centre
Conference centre

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On a private beach
Pool loungers
Pool umbrellas
Terrace

Full-service spa

16 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Sauna
Spa open daily
Sports massages
Steam room
Thai massages
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Magnifying mirror
Visual alarms in hallways
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible pool
Wheelchair-accessible restaurant

3 floors
8 buildings
Banquet hall
Built in 2005
Designated smoking areas (fines apply)
Lifeguards
Mosquito nets
Renovated entire property - 2019

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Free toiletries
Hair dryer
Jetted bathtub
Private bathroom
Shower/bathtub combination
Towels provided

Entertainment

32-inch flat-screen TV with premium cable channels
IPod dock
Pay films

Food and drink

Coffee/tea maker
Free bottled water
Limited room service
Minibar

Air conditioning
Ceiling fan
Desk
Iron/ironing board
Laptop workspace
Phone
Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Express check-in available

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Kids stay free! One child 2 years old or younger stays free when using existing bedding.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Sanitation services: USD 2 per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a smoke detector, a security system and window guards

Front desk staff will greet guests on arrival at the property.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Grand Palladium White Sand Kantenah

Grand Palladium White Sand Resort

Grand Palladium White Sand Solidaridad

Grand Palladium White Sand Resort All Inclusive Kantenah

Grand Palladium White Sand All Inclusive Kantenah

Pallaum White d Inclusive Kan

Grand Palladium White Sand Resort & Spa All Inclusive Kantenah

Grand Palladium White Sand Resort & Spa All Inclusive Reviews

8.2

Very good

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

10/10 Excellent

Rod

Travelled with family

24 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great pools and food is fabulous. We stayed in villa 58 and had David and Cielo as our concierge and they set us up with our dinner reservations and checked in with us daily. I’ve never had that good of service. Highly recommended.

Stayed 11 nights in Feb 2025

10/10 Excellent

Cecili Beatriz

23 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

My overall experience at the hotel was excellent, especially the staff service. My concierge team—Cielo, David, and Maria—went above and beyond, checking in with me daily via WhatsApp to ensure I had everything I needed or wanted. They also made restaurant reservations seamless, although booking through the hotel app was just as easy. Navigating the property was a bit confusing at first, but once I got familiar with it, everything was conveniently close by. While shuttles were available, I didn’t need them since most places were within walking distance. My room was well-maintained, though housekeeping still performed turndown service despite my “Do Not Disturb” sign. The shower temperature was another minor issue—it was only mildly warm never got hot. While this wasn’t a problem in warm weather, it could be frustrating on a colder day. One of the highlights was having access to the nearby sister properties. I spent most of my time at TRS, enjoying their saltwater and infinity pools. A tip for future guests: head to breakfast early, as it tends to get crowded. Booking spa treatments and excursions through the hotel was incredibly convenient. The food was hit or miss, but El Dorado stood out—they cooked a perfect medium-rare steak. As expected at an all-inclusive, the drinks were somewhat watered down. Overall, I highly recommend this hotel, especially for solo travelers. The staff made me feel comfortable and welcomed throughout my stay, which truly enhanced my experience

Stayed 7 nights in Feb 2025

10/10 Excellent

Neil D

Travelled with family

21 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The white sands pool was great! It was large, clean, quiet with sufficient chairs! White sands beach area is small, but you can always walk down to the sisters resorts beach areas, but you will not have access to the chairs within those sections. Staff were great Ceilo and David were the best with securing dinner reservations for us, as they were stationed in building 59 during the early mornings and late nights. Rooms were super clean and refreshed daily, they did smell of mildew upon entrance but resided upon ac start up. Resort is grand, safe, well kept and beautiful overall. Drinks were hit or miss, we found that some bar attendants created better drinks than others, you must ask for liquor specifics if you have a preference. Food was ok, it gets repetitive, but you will by no means starve. My traveling party did visit the spa and were very pleased with the services. We did visit most of the other resorts as we had access, they were nicer in terms of liquor selections and food but I would have been content with just with just being limited to White Sands.

Stayed 5 nights in Feb 2025

6/10 Okay

RENE ROBERTO

21 Feb 2025

Liked: Property conditions & facilities

Disliked: Cleanliness

Stayed 3 nights in Feb 2025

10/10 Excellent

Michael E

18 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Francesca

Travelled with partner

18 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

a great last minute trip! Food was great (no dodgy tummy) and overall good service. secret pool in the evening was great, quiet. Lots of wildlife on resort - lizards were characters. Can recommend a Miami Vice if you’re into a cocktail or two. Lovely long beach for walks, great sports facilities, lots of choice of food. 8/10

Stayed 6 nights in Feb 2025

6/10 Okay

Jaagrat

18 Feb 2025

Liked: Cleanliness, staff & service

Stayed 3 nights in Feb 2025

10/10 Excellent

Michael E

17 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Gorgeous property, amazing food choices, all restaurants were really good, great pools, great lobbies and last but not least great concierge’s. We stayed at villa 59, Cielo and David are the best concierge’s ever. Thanks for everything 10/10

Stayed 4 nights in Feb 2025

10/10 Excellent

Anabel

Travelled with partner

16 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful place, multiple recreational Options. Staff super friendly and helpful. Our Concierge Cielo, best customer service she helped us with all the request. Great Experience!!!! Highly recommended.

Stayed 3 nights in Feb 2025

6/10 Okay

Hassan J

Travelled with family and small children

16 Feb 2025

Liked: Cleanliness, staff & service

This property mostly has a garden view. There are no beach view rooms in any of the buildings. It’s so massive as well so be ready to do A LOT of walking. Food also was mediocre didn’t taste fresh nor good quality. We had made reservations at a few restaurants and the first one was Italian spot portofino, it was NOT good literally left the plates the way they came. However the staff are great and very helpful especially the concierge David and Cielo. Would i come back to this resort ? The answer is no. I’ve stayed at a much better places the were rated less and had much better food, better rooms, better views and better beach.

Stayed 5 nights in Feb 2025

10/10 Excellent

ALEKSEY

Travelled with family

15 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Resort is top notch. Food variety is amazing. Clean plenty of swimming pools, sun beds, sun umbrelas. Beach has part rocks part sand but within resort there is a nice beach section with white fine sand. Palladium White Sand Resort is a place to go! Every part of the resort is pretty much a part that you can spend a day at, if you decide to get lost in the hugeness of the propperty. Plenty of entertainment every evening they have something going on, concerts, shows, markets. Want to say special thanks to our concierges. David and Cielo were very helpful in making reservations for transport and restaurants. A experience all arround!

Stayed 9 nights in Feb 2025

10/10 Excellent

Marcin

Travelled with family

14 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful place.

Stayed 5 nights in Feb 2025

10/10 Excellent

Carl

10 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Jan 2025

10/10 Excellent

Sergio Vladimir

8 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great resort

The resort was big and amazing (lots of things to do and see). The food was great and the staff was very friendly.

Stayed 2 nights in Oct 2024

10/10 Excellent

OLEKSII, Norwalk

7 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Jan 2025

10/10 Excellent

Isabel

Travelled with family

6 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing resort with friendly staff!!

Stayed 4 nights in Feb 2025

2/10 Terrible

Daniel

Travelled with family

24 Jan 2025

Disliked: Staff & service

Would not go back even if it was for free

Stayed 7 nights in Jan 2025

10/10 Excellent

Christine M

17 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

We had a great stay. The whole resort was very clean. All of the staff was friendly and helpful.

Stayed 4 nights in Jan 2025

10/10 Excellent

Dan

Travelled with family and small children

6 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

beautiful resort. Clean, friendly staff but most importantly, the property was kept clean and not overly busy even during busy Christmas season. I appreciated the staff ensuring the pool was smoke free making it very kid friendly and healthy resort. It kept the resort clean too. I have been to this resort for more than 5 times now. I plan to come back. We always enjoy our time…

Stayed 6 nights in Dec 2024

2/10 Terrible

Donna, SAN FRANCISCO

Travelled with family, Travelled with group

5 Jan 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

construction going on and we were not warned; my friend booked same trip and she paid over $300 less. whyd did expedia charge me more when we booked at same time-still waiting to hear; limited shuttle service; limited customer service; finally used whatsapp for concierge who explained nothing in person but responded most times when needed help. NOT worth price I paid; most things not included in all inclusive; activities hut provides very limited hours and not enough boats/eequiip for use. employees not willing to help much except one shuttle drive Omar who was exceptional!

Stayed 5 nights in Dec 2024

6/10 Okay

Karina, Henderson

Travelled with family and small children

5 Jan 2025

Liked: Amenities

Disliked: Staff & service

We did not get the rooms we had reserved. They have us a 1 bed for 3 people. Reception and room service never answers the phone or requests.

Stayed 5 nights in Dec 2024

10/10 Excellent

Russell Lawrence, Toronto

3 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Dec 2024

10/10 Excellent

Zarina

3 Jan 2025

Stayed 5 nights in Dec 2024

8/10 Good

Anoop

2 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Dec 2024

8/10 Good

Arun

31 Dec 2024

Stayed 6 nights in Dec 2024

Grand Palladium White Sand Resort & Spa All Inclusive

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Popular amenities

Explore the area

Room options

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Junior Suite Single use Garden View

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Junior Suite, Beachside

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Suite, Beachside

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Romance Bungalow by the lake

Junior Suite Poolside

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Junior Suite Garden View

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Suite Garden View

Romance Villa Suite Poolside

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Suite Deluxe

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Suite Junior

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Suite Junior

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Suite Junior

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Suite Junior

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Suite Deluxe

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Suite Deluxe With View

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Suite Junior

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Suite Deluxe

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Suite Superior

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About this property

Grand Palladium White Sand Resort & Spa All Inclusive

All-inclusive details

Gratuities and taxes

Food and beverages

Activities and facilities/equipment

Water activities

Land activities