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Berjaya Eden Park London Hotel

3-star property
35-39 Inverness Terrace, London, England 044 511 21 42
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2.8 out of 5
See all 23 ebookers Reviews

"A Single room is a Single room n what most I can expect with the price I paid for. Its all basic for a 2 star rating hotel. However, good location n g ... " More

By a verified traveller on Fri 12 Jan 2018

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Classic Single Room, 1 Single Bed

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Classic Twin Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Deluxe Double Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Classic Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Classic Quadruple Room

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Suite, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Berjaya Eden Park London Hotel. During your stay, you're just a quick walk from Kensington Gardens. Features include free WiFi in public areas, plus a restaurant and breakfast (surcharge).

  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Services include a concierge, tour or ticket assistance and a porter
  • Just a 3-minute walk from Kensington Gardens and 13 minutes on foot from Hyde Park

Berjaya Eden Park London Hotel ratings based on 23 Verified Reviews

Review Summary
2.8 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Berjaya Eden Park London Hotel

Everyone (18) Couples (2) Family (1)
1 out of 5

Posted by on 26 Jan 2019

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2 out of 5
Upon checking in they wanted identification but then insisted on photo copying it which we were not happy with, they were reminded about GDPR and stated we didn't want it photo copied and were told then we couldn't check in. Breakfast was appalling,on booking it said full English breakfast, on arrival at 09:30 on a sunday it was chaotic, drinks were not replenished, they had ran out of everything, there was nobody to point you to a table there was no coffee or tea offered, there was only a 2 slice toaster for all of the guests and on looking at what was available the scrambled egg was barely scrambled, no hash browns and only chicken sausages, when asked about normal sausages or bacon we were all informed that they were muslim so bacon/pork was not served. At no point was anybody informed of this. When complaining to reception we were then told that the breakfast suite was a separate franchise to the hotel!

Posted by , from West Mids on 17 Sep 2018

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3 out of 5

Just an average hotel for London status. Cramped

A Single room is a Single room n what most I can expect with the price I paid for. Its all basic for a 2 star rating hotel. However, good location n good breakfast included in the rate.

Posted by , from London on 12 Jan 2018

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1 out of 5

BEWARE! DO NOT BOOK!

Horrible!!! do not stay here, book elsewhere, there are a lot of other hotels nearby.

Posted by , from London on 1 Apr 2017

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2 out of 5
Aamiainen oli erikoinen ja huono. Huone kaipasi remonttia. Sänky oli huono. Hissi oli hidas ja pieni. Respa oli usein tyhjä. Hotellissa oli turvaton olo.

Posted by on 14 Jul 2024

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Comment from Hotel Management

15 Jul 2024 by FOM MANAGER

Dear Sanna-Mari,Thank you for taking the time to share your feedback. We're very sorry to hear about your disappointing experience. Your comments about the breakfast, room condition, bed, elevator, and overall safety are taken seriously. We are currently addressing these issues to improve the quality of our services and facilities. Please know that your safety and comfort are our top priorities. We hope you'll give us another chance in the future to provide you with a much better experience.kind regards,

1 out of 5
Mein Zimmer hat überhaupt nicht wie auf den Bildern ausgesehen. Ich hatte Bettwanzen in der Matratze, als ich das am nächsten Tag beim Personal gemeldet habe, sagten die, dass sie mir nicht helfen können nur wenn ich ihnen Bilder von den Bettwanzen zeigen könnte. Ich habe ihnen als Beweis meine Arme und Beine gezeigt, da ich voll mit Bettwanzen Bisse war. Das Personal wollte mir kein neues Zimmer geben, und auch keine neue Bettwäsche. Ausserdem war mein Fenster nicht dicht verschlossen und ich hatte am ersten Tag 4 Stunden lang kein heisses Wasser.

Posted by on 5 Jan 2024

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Comment from Hotel Management

9 Jan 2024 by front of house manager

Dear Gabriela I want to express my sincere apologies for the challenges you faced during your recent stay, as highlighted in your review. I deeply regret any inconvenience caused, especially regarding the issue with bed bugs. Our staff is trained to promptly move guests to alternative rooms while we thoroughly investigate and address the situation.I also understand the frustration caused by the maintenance routine that led to a temporary disruption in hot water. I want to assure you that such incidents are rare, and we are taking measures to prevent similar occurrences in the future.Your feedback is invaluable, and we are committed to improving our services. If there's anything more you'd like to share or if there's a way we can make amends, please feel free to reach out. We value your input and hope to have the opportunity to welcome you back for a much-improved stay.Kind Regards

4 out of 5
Freundlicher Service. Gute Lage

Posted by on 20 Aug 2022

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Comment from Hotel Management

15 Sep 2022 by Front of House Manager

Thank you for taking the time to leave us a review. We are glad that we have met all your expectations. Thank you once again. If you’re traveling to our area again soon, don’t hesitate to call us.Kind Regards,

3 out of 5
Nettes Personal, aber das Hotel ist etwas heruntergekommen. Alte Einrichtung, kleine Zimmer, kleines Bad.

Posted by on 5 Jan 2020

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Comment from Hotel Management

6 Jan 2020 by Front of House Manager

Dear Sir/Madam, Thank you for taking the time to leave us a review. We are sorry that your experience with us was not as positive as that of others. We do apologize for not being able to meet all your expectations, but we are currently under renovations to improve our facilities. Thank you once again. Kind Regards,

5 out of 5
Yhden hengen huone. Normikuvio on että huone on hyvin olematon. Täällä olikin siisti, lämmin erittäin viihtyisä huone. Tilat juuri otolliset ja siistit. Ja suihku erinomainen. Henkilökunta erittäin mukava. Sijainti on totaali napakymppi. Pääkatu ja metro lähes sylissä. Taatusti tähtään tänne kun seuraava reissu on tapetilla. Aamiaisesta en osaa sanoa, en ottanut. SUOSITTELEN!!

Posted by on 24 Nov 2019

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Comment from Hotel Management

5 Dec 2019 by Front of House Manager

Dear Sir/Madam, Thank you for taking the time to leave us a review. We are glad that we have met all your expectations. Thank you once again. If you’re travelling to our area again soon, don’t hesitate to call us. Kind Regards,

2 out of 5
Das Zimmer war ein ganz anderes als gebucht worden war.

Posted by on 24 Jul 2019

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Comment from Hotel Management

27 Jul 2019 by Front of House Manager

Thank you for taking the time to leave us a review. We would like to apologize for your recent experience with us, sorry to hear you were less than satisfied with the service. We are currently under renovation to provide better service to our future guest. Kind Regards, Front of House Manager

About the Berjaya Eden Park London Hotel

Location 35-39 Inverness Terrace, London, England W2 3JS

Property Features

There's a restaurant on site. Public spaces have free WiFi. Multilingual staff, tour/ticket assistance, and concierge services are also featured at Berjaya Eden Park London Hotel. This 3-star London hotel is smoke free.

  • 1 building
  • 110 guestrooms or units
  • 5 levels
  • Built in 1860
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Dining venue

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: London (QQP-Paddington Train Station) (1.4 km / 0.9 mi)
  • Metro station: Bayswater Underground Station (0.1 km / 0.1 mi)

Room Amenities

Berjaya Eden Park London Hotel offers 110 accommodations with laptop-compatible safes and coffee/tea makers. Satellite televisions are provided. Bathrooms include baths or showers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

  • Television
  • Satellite channels
  • Coffee maker
  • Bath or shower
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Ensuite bathroom
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 8:00 AM to 10:00 AM.

Berjaya Eden Park London Hotel has a restaurant on site.

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Cashless transactions are available

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Parcel deliveries will not be accepted and will be returned to sender.

All guests must show a valid photo ID at the property. The property reserves the right to refuse guests without identification.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Cashless payment methods are available for all transactions.

  • Credit card pre-authorization
  • Guest accommodation is not sealed after cleaning
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Reservation is not required for facilities on-site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property does not follow regional sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Debit cards
  • Gap period enforced between guest stays - 72 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of GBP 50 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 12.50 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Berjaya Eden
  • Berjaya Eden Hotel
  • Berjaya Eden Park
  • Berjaya Eden Park Hotel
  • Berjaya Eden Park London
  • Berjaya Eden Park London Hotel
  • Berjaya London Park Hotel
  • Berjaya Eden Park London Hotel - United Kingdom England
  • Hotel Berjaya Eden Park
  • Berjaya Eden Park London, England

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.