"Great location and good value for the price but the hotel is tired and needs refurbishing " More
14 Mar 2018 by Lina
Dear Helen, Thank you very much for taking the time to review your stay at Best Western Burns Hotel. Your feedback is important to us. We value and appreciate receiving your compliments, suggestions and complaints so that we can improve the standard of facilities and services offered to all our guests.
15 Feb 2018 by Lina
Dear Simon, I will share your feedback with the team for their attention and improvement and I hope to have the pleasure of your visit again soon.
4 Dec 2017 by Lina
Thanks for staying with us. We appreciate your feedback!
23 Apr 2018 by Lina
Thank you very much for taking the time to review your recent stay at Best Western Burns hotel. Your feedback is important to us in order to improve our service and make all of our guests stay more enjoyable. I am glad that you were satisfied with the services we offered in our hotel.
22 Jan 2018 by Lina
I will share your feedback with the team for their attention and improvement and I hope to have the pleasure of your visit again soon.
Ellen Kensington offers its guests a full-service spa. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A library, a terrace, and multilingual staff are also featured at the eco-certified Ellen Kensington. Smoking is allowed in designated areas at this 3-star London hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi , Internet access in public areas - high speed
Ellen Kensington offers 104 accommodations with a safe and coffee/tea makers. Rooms open to balconies. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Bathrooms include baths or showers, slippers and hairdryers. Business-friendly amenities include desks and printers. In-room massages and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.
For a fee, guests can enjoy English breakfast on weekdays from 6:00 AM to 10 AM and at the weekend from 6:00 AM to 10:00 AM.
Ellen Kensington has a restaurant on site.
24-hour room service is available.
Guests can pamper themselves with a trip to the on-site spa, which has 6 treatment rooms. Services include massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Special check-in instructions:
Guests will receive an email 7 days before arrival with check-in instructions. Front desk staff will greet guests on arrival.
Guests will receive an email 7 days before arrival with check-in information. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Union Pay, debit cards and cash. For guests' safety, the property includes a smoke detector and window guards in all accommodation.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.