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Gainsborough Hotel

3.5-star property
7-11 Queensberry Street, London, England 044 511 21 42
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4.4 out of 5
Excellent!
See all 8 ebookers Reviews

"Shower was faulty - reported it but nothing done to remedy the situation. Went from freezing cold water to very very hot …to the extent that it meant ... " More

By a verified traveller on Mon 26 Aug 2024

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Budget Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Deluxe Double Room, Balcony

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Deluxe Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Triple Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Single Room, Balcony

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Hotel Description

Our customers tell us that they can't get enough of the sightseeing around Gainsborough Hotel. During your stay, you're just a quick walk from Natural History Museum. You'll find features such as free WiFi in public areas, plus breakfast (surcharge) and concierge services.

  • Free WiFi
  • Full breakfast served daily for a fee
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Guests have good things to say about the accommodation for the cleanliness and overall comfort
  • Steps from Natural History Museum and 11 minutes on foot from Kensington High Street

Gainsborough Hotel ratings based on 8 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Gainsborough Hotel

Everyone (6) Couples (1) Family (1)
4 out of 5
Shower was faulty - reported it but nothing done to remedy the situation. Went from freezing cold water to very very hot …to the extent that it meant jumping out in case of a burn

Posted by on 26 Aug 2024

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Comment from Hotel Management

26 Aug 2024 by Reception

Dear William, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with the shower and for not addressing the issue promptly during your stay. Guest comfort and safety are our top priorities, and we regret that we fell short in this instance. Please know that we are looking into this matter urgently to ensure it does not happen again. We hope you will consider staying with us again in the future, so we can provide you with the seamless experience you deserve.Kind Regards, Reception Team

3 out of 5

Posted by on 29 Sep 2023

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Comment from Hotel Management

31 Oct 2023 by Latoya

Dear Charlotte thank you for you review. We look forward to you staying with us again. Kind regards Front office supervisor

4 out of 5
It was a small room but i had a small balcony. Price is ok. But i couldn't sleep well because of noise from next room. I could hear everything from next room. When someone is speaking or TV etc...staffs are quite nice, breakfast is ok.

Posted by on 14 Aug 2023

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Comment from Hotel Management

23 Aug 2023 by Stefania

Dear Hye, Thank you for taking the time to leave us a review, it is greatly appreciated. Regarding the noise, please accept our sincerest apologies for the inconvenience. We are pleased to read that you have enjoyed your overall stay with us and we appreciate your kind remarks regarding the staff's service. We are looking forward to seeing you. Kind regards, StefaniaReception

5 out of 5

Posted by on 27 Jun 2023

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Comment from Hotel Management

28 Jun 2023 by Julia

Dear Rachael,Thank you very much for your lovely review and hope to welcoming you back at our property in the near future.Kind Regards,Julia,Duty Manager

5 out of 5
Recently refurbished, there was still a slight smell of fresh paint, I found the bed comfortable and the room had a good shower. A lovely place to stay, near South Kensington tube and many cafes and places to eat close by. Also close to the museums. The staff were very friendly and helpful. Minor issues, heating was broken so I was given an electic fire and lift was broken; both will be fixed and I would have no hesitation staying here again.

Posted by on 17 Sep 2021

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Comment from Hotel Management

17 Sep 2021 by Liviu Bostaca

Hi Arthur Thank you very much for your lovely review in regards of your recent stay with us. We're very happy you chose our hotel as your host for the trip. Hope we will get to see you again. Best Regards

4 out of 5

Posted by on 28 Apr 2024

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Comment from Hotel Management

29 Apr 2024 by Latoya

Thank you for sharing your experience! We're delighted to hear that you enjoyed your stay.

5 out of 5
Sehr zentral gelegen, sehr ruhig, grosses Familienzimmer, sehr freundlich, gutes Frühstück.

Posted by on 29 Sep 2022

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Comment from Hotel Management

30 Sep 2022 by Stefania

Dear Andre, Thank you for taking the time to leave us a review, it is greatly appreciated. It has been our pleasure to have had you here and we are looking forward to seeing you again. Kind regards, Stefania Reception

5 out of 5
Das Hotel ist gut gelegen. Die Zimmer sind sauber, auf Wunsch werden diese geputzt und man erhält frische Badetücher. Die Rezeption ist 24/7 besetzt.

Posted by on 17 Apr 2022

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Comment from Hotel Management

17 Apr 2022 by Evita

Dear Tina, Thank you for your time leaving this lovely review. We are happy to see that you enjoyed your stay with us and exceeded your expectations. Hope to see you again. Kind regards

About the Gainsborough Hotel

Location 7-11 Queensberry Street, London, England SW7 2DL

Property Features

Gainsborough Hotel offers its guests tour/ticket assistance and concierge services. Public spaces have free WiFi. This 3.5-star London hotel is smoke free.

  • 54 guestrooms or units
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: West Brompton Station (1.7 km / 1 mi)
  • Metro station: South Kensington Underground Station (0.3 km / 0.2 mi)

Room Amenities

Gainsborough Hotel offers 54 accommodations with a hairdryer. Flat-screen televisions are featured in guestrooms. Bathrooms include a shower. This London hotel provides complimentary wireless Internet access. Housekeeping is provided on request.

  • Flat-screen television
  • Shower
  • Housekeeping (on request)
  • Hairdryer
  • Desk
  • Heating
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 10:30 AM.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Cashless transactions are available

On-site parties or group events are strictly prohibited

Safety features at this property include a fire extinguisher, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express and cash. On-site parties or group events are strictly prohibited. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Cashless transactions are available
  • Contactless check-out is available
  • Security system
  • Mobile key entry is not available
  • Debit cards not accepted
  • Staffed front desk
  • Events/parties not allowed
  • Contactless check-in is not available
  • Carbon monoxide detector
  • No lifts
  • Smoke detector

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 15.95 for adults and from GBP 15.95 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Gainsborough Hotel Hotel
  • Gainsborough Hotel London
  • Gainsborough Hotel Hotel London
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.