traveled here from kentucky for taylor swift concert. checkin was easy - even getting in late- and staff was nice. the room was clean and AC was working perfectly (however, our friends stayed on the backside of the building and didn’t have AC, but were given a floor fan).
didn’t get to use the gym sadly, but checked it out and was very impressed. wifi worked great, shower was nice. easy access to 2 different tube stations. was great for our 4 day trip, but if staying longer, might want a larger room.