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Universal Hotel Perla

4.0 star property

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Photo gallery for Universal Hotel Perla

View from property
View from property
Snack bar
Exterior
Terrace/patio

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • All-inclusive
  • Pool
  • Laundry
  • Housekeeping
  • Air conditioning

Explore the area

Map
Calle Murta, S'Illot, Manacor, Mallorca, E-07687
  • Cala Moreia
    ‪1 min walk‬
  • Strandpromenade
    ‪9 min walk‬
  • Playa de Sa Coma
    ‪10 min walk‬

Room options

View all photos for Double Room, Balcony, Side Sea View

Desk, free WiFi, bed sheets

Double Room, Balcony, Side Sea View

  • 20 sq m
  • Sea view
  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room, Balcony (2 Adults + 1 Child)

Desk, free WiFi, bed sheets

Double Room, Balcony (2 Adults + 1 Child)

  • 20 sq m
  • Partial sea view
  • Sleeps 3
  • 3 Single Beds

View all photos for Double Room, Balcony

Double Room, Balcony | Desk, free WiFi, bed sheets

Double Room, Balcony

  • 19.8 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Twin Room, Sea View

Superior Twin Room, Sea View | Desk, free WiFi, bed sheets

Superior Twin Room, Sea View

  • 23 sq m
  • Sea view
  • Sleeps 2
  • 2 Single Beds

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About this property

Universal Hotel Perla

Beachfront, with seasonal outdoor pool
This smoke-free hotel features a restaurant, a bar/lounge and a poolside bar. WiFi in public areas is free. Other amenities include a snack bar/deli, coffee/tea in a common area and a seasonal outdoor pool.
Universal Hotel Perla offers 178 air-conditioned accommodations with a hairdryer and free toiletries. Rooms open to furnished balconies. Flat-screen televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Universal Hotel Perla, you're just a quick walk from Torrent de Ca n'Amer. Enjoy features like free WiFi in public areas, plus a restaurant and a poolside bar.
  • Free WiFi
  • The restaurant, poolside bar and bar/lounge offer choices for drinking and dining
  • Take a swim in the seasonal outdoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes bicycles to rent
  • Steps from Torrent de Ca n'Amer and Cala Moreia
  • Airport shuttle service available for a fee
Some rates at Universal Hotel Perla are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. A seasonal outdoor pool, a terrace, and an arcade/games room are also featured at Universal Hotel Perla.

This 4-star Manacor hotel is smoke free.

Universal Hotel Perla has a restaurant on site.

All-inclusive details

All-inclusive room rates at Universal Hotel Perla are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet meals, snacks and beverages included

Entertainment

On-site entertainment and activities

Languages

English, French, German, Italian, Polish, Slovak, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Free offsite parking
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Bicycle cleaning area
  • Bicycle rentals
  • Billiards/pool table
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • On the beach
  • On the waterfront
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 16

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

The property is closed between 21 September and 29 April.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50 per cent after the eighth night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 26.30 per person (return)
  • In-room safe fee: EUR 16 per week

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses eco-friendly cleaning products
Universal Hotel Perla offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in April and close in October.

Property is also known as

Hotel Perla de S'Illot
Hotel Perla de S'Illot Manacor
Perla de S'Illot
Perla de S'Illot Manacor
Universal Hotel Perla Manacor
Universal Hotel Perla
Universal Perla Manacor
Universal Perla
Universal Hotel Perla Hotel
Universal Hotel Perla Manacor
Universal Hotel Perla Hotel Manacor

Universal Hotel Perla Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 63 out of 180 reviews
Rating 8 - Good. 77 out of 180 reviews
Rating 6 - Okay. 28 out of 180 reviews
Rating 4 - Poor. 6 out of 180 reviews
Rating 2 - Terrible. 6 out of 180 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a superb hotel
Unbelievable value on half board basis. The buffet at breakfast and evening was of high quality with a large range of options. The staff are excellent. Room was side sea view and was good size and well maintained. I cannot fault any aspect of the hotel. It is within a few feet of a beach and good transport links to places of interest
Stayed 5 nights in Sep 2024

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel kept to high standard. Quite perfect for relaxing holiday. I would definitely return
Stayed 3 nights in Sep 2024

8/10 Good

Conor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a good stay. Friendly staff, nice location and the breakfasts were excellent.
Stayed 6 nights in Aug 2024

8/10 Good

Justyna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very clean and in perfect location. Staff are brilliant and soo helpful. We had breakfast which was good.
Stayed 6 nights in Jul 2024

10/10 Excellent

Kristianna Lekven

Stayed 7 nights in Jul 2024

6/10 Okay

Michael

Liked: Cleanliness, staff & service
No parking was a pain. Chamber maids did not change drinking glasses. Patio covered in sand.
Stayed 4 nights in Jul 2024

10/10 Excellent

Paul

Stayed 7 nights in May 2024

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, aircon and soundproofing needed
The hotel is in a great location, we chose B & B rather than all inclusive and the breakfasts were good, always plenty of choice. The staff were lovely. The pool is small which could cause a problem in peak season but it was fine while we were there. The two issues we had were; 1. Aircon- outside of peak season there is no aircon in the rooms. The staff said it was because people complained it was too cold and it wasn’t needed. It was 25° during the day, aircon would be nice. 2. Soundproofing, or rather the lack of it. You could hear every sound from the corridor and other rooms, this was especially a problem when you had people getting up at 6 or 7am (a lot of the guests were older and most seemed to be early risers) doors slamming, showers running, etc.
Stayed 5 nights in May 2024

8/10 Good

Ivy

Travelled with partner
Liked: Cleanliness, staff & service
Overall a nice stay, reception staff was very friendly on arrival and made sure we understand all the facilities from the hotel. Breakfast was okay, swimming pool was quite basic so we didn't spend any time there but headed to the beach instead, which was convenient as the hotel is right next to it. However the check out did let down our overall experience as there was only one staff at the reception at the check out peak hours (11am), she had to manage guests inquiries, guests wanting exchange of pool towels, plus the numerous people in the queue waiting to check out ....
Stayed 4 nights in Jul 2023

10/10 Excellent

Allan

Stayed 7 nights in Jun 2023

2/10 Terrible

Faisal, Arlington

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was filthy, they had plumbing issues that led to no water and the property is in a very desolate area.
Stayed 5 nights in Jul 2022

8/10 Good

JENNIFER

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was lovely and the food was great.
Stayed 6 nights in Jun 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern hotel right by the beach
It was a very pleasant stay. We got there pretty late and there was some life show, pretty loud but we didn’t hear anything in the room. The room was very comfortable and modern. Hotel is very close to the beach, if we are ever in the area will definitely stay here again.
Stayed 1 night in Oct 2021

6/10 Okay

David

Travelled with partner
No designated smoking area.had to smoke at entrance to hotel
Stayed 7 nights in Sep 2021

10/10 Excellent

Say

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
La estadía en general excelente. Todo muy limpio y el personal muy atento. La ubicación me pareció genial, tiene muchas opciones de restaurantes y además tiene otra playa cercana a la que puedes ir caminando. Muy recomendado!
Stayed 5 nights in Aug 2021

4/10 Poor

Clayton

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The staff was very rude. Insulted my wife several times. We were very confused by the all inclusive aspect. If you are an English speaker, I would not recommend. Not English speaking friendly.
Stayed 3 nights in Aug 2021

8/10 Good

ali

Stayed 8 nights in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The hotel was nice and clean, very simple interior. Unfortunately, the rooms were a lot smaller than expected and because we needed a baby cot it made the room even smaller and difficult to move around in. Payment is required for the safe, there is no kettle or ironing equipment in the room, however the shower is nice and there is also a decent balcony with a drying rack for wet clothes. Staff were all lovely and friendly. I wouldn’t recommend doing anything more than a half board. I do feel the hotel lacks a bit of atmosphere and music in the reception/ bar area and pool would be beneficial. The pool may be a bit busy during peak season, I don’t think it is big enough for the number of people in the hotel.
Stayed 7 nights in Sep 2019

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service
Booked and paid in advance for 2x rooms with side sea view only to find out that one room had no sea view at all. Asked reception to sort out only to be told to wait until day 3 and to pay extra 40 euros to change the room. The receptionist also said that if the room has 5 cm of sea view then the description was correct! On top of that despite me asking a week before the stay to have the 2x rooms together the hotel didn’t arrange it - we were on the same floor but in two different corridors. If this was a small hotel you could understand, but given 7 floors and 118 rooms it just show that they couldn’t care less! Perhaps it was because we didn’t buy the all inclusive option. “Deal” mis-sold for one of the rooms.
Stayed 7 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

6/10 Okay

Lukasz

Liked: Cleanliness, property conditions & facilities
Confused about the place
Issues with organizing child duvet/pillow, ac didn't worked in our room and after reporting it wasn't fixed. There was no housekeeping service on one of the days that we where staying. No one informed us about children play room on second floor, list is long but the major issue here is that reception staff is not speaking english and that was preventing us in correct communication resolving issues ....
Stayed 8 nights in May 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything. But I understood that there was a heated indoor pool. Unfortunately this was closed permanently last year. Chose this hotel because of the pool so was disappointed.
Stayed 6 nights in May 2019

8/10 Good

jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time to mallorca
We had a very nice visit to the area, I would recommend the hotel and surrounding region. We ate outside the hotel for dinners and we enjoyed the hearty breakfasts provided by hotel. ..the beach is very nice too. We took city bus from airport and that worked just fine. The street fair was great for ambiance and shopping, also many great eating establishments right by hotel. Rooms were very clean and well maintained, great bath shower gel provided in wall mount container.
Stayed 3 nights in Sep 2018

8/10 Good

Victor, Florida

The room was very relaxed and nice But there were a lot of hairs on the floor and the bathroom. My wife asked the room service if they could clean the floors They did clean the floors but never touched the bath room floor. Besides that everything was nice.
Stayed 2 nights in Jul 2018

10/10 Excellent

Dickson, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4* Hotel Pretty much on the beach
Peaceful in every way, staff were friendly and responsive, surpassed my expectations.
Stayed 3 nights in Jul 2018